Dr. Alexander V Rovner

DO NOT GO HERE! TRUST ME YOU WILL ONLY FIND RUDENESS AND INCOMPETENCE. I always love it when I arrive for an appointment scheduled for 9 am, get there by 8:50 sit in parking lot until 9:25 and still no one there to even open the office. No sign indicating an emergency closing and ZERO communication of any type (call, text, email, patient portal, emergency contact) to let me know if appointment had been cancelled. This is on top of transferring to him four months ago, have had a few appointments, and yet despite having ALL records from my previous provider, apparently this doctor (or his staff) are incapable of handling prior authorization or appeal paperwork. Because the denial letter claimed that proof required had not been provided INCLUDING THE FACT THAT HE HAD ME TRY THE MEDICATION THE INSURANCE INITIALLY REQUESTED THAT DID NOTHING. The other info is all in his possession as well since all previous records had been forwarded. He apparently didn’t even include that I had tried it and it failed in the appeal paperwork. So I’ve also been 4 months with no rescue med OR preventative med. But he still sits there telling me I should not take OTC Excedrin… so what? I’m just supposed to wait until it’s so bad I end up in an ER?! I will be seeking treatment outside this area.

I been going to this doctor for years never anything out the way the next kicked out for nothing but I recorded all my calls Nadaly that works there super rude an DONT GO THERE FINE A new one I got a Lawyer on this as well BeWare

Dismissed my elderly mother as a patient with no explanation or warning. When my parents got the letter they called the office to ask why, and no answer. So my parents drove to the office to ask in person. The office assistant was out in the parking lot CLEANING HER CAR in the middle of the day, leaving the practice with no one to answer phone calls from patients. No explanation was provided for why they dropped my mom, even though they’re required to provide one. The office staff is clearly a problem judging from the previous reviews here and my mom’s own experience. My mother has epilepsy and takes a medication for her seizures that needs to be called in once a month, you can’t get a three months supply like with other medications. The doctor’s wife, who manages the office, was apparently not able to understand this, so my mom had to keep calling every month to remind her. Sometimes my mom would get down to one day’s supply left (of a medication she NEEDS to take every day) before this person would call it in. Whatever the reason for dropping my mom (legitimate or not) she deserved to be told why and be afforded time to find a new neurologist. The lack of explanation makes me suspect the insurance reimbursement rates were not profitable enough for them, though that’s speculation since again they wouldn’t share reason with my mom. Deeply disappointed that a medical professional would behave with such a lack of empathy. Dismissed my elderly mother as a patient with no explanation or warning. When my parents got the letter they called the office to ask why, and no answer. So my parents drove to the office to ask in person. The office assistant was out in … More

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Dr.Rovner is absolutely great person and a doctor! However, his office staff is rude and unprofessional, especially front desk girl Sophia and his wife Natalie, which both seemed to be very nice at first. I would continue going to Dr. Rovner, but I have no desire to deal with his unprofessional staff. They make mistakes and then simply turn it on you, and if you point out them, they get defensive and rude.

I originally sent in forms in February 2020 to switch from one neurology place to Dr. Rovner after getting rave reviews from a friend only to be ignored, until I finally called to see if they were received in early September after the pandemic had slowed down. I was able to make an appointment and be seen fairly quickly and had my appointment in September. When I get to the office I waited for a very long time to be seen, which I can understand as many times it takes longer to see a specialist. At my appointment I immediately paid my copay (in September). I receive a bill in November stating that I owe money (my co pay amount). I call the office and left a voicemail to again be ignored and not called back. I call again about a week later and they rudely state that I need to call the billing department. I spoke with a very nice gentleman named John and he was extremely helpful and sent my proof of payment to his supervisor (the week before Thanksgiving). Weeks pass and I still have no response so I email John and he states he’s been trying to follow up with his supervisor. I then get ANOTHER bill. At this point I am worried that my account will go into collections for something I had already paid. So I call and leave a voicemail with the supervisor to only again be ignored. I finally today get a call from John (December 23rd) that the payment had just posted. Safe to say I will not be going back to this place ever again. I originally sent in forms in February 2020 to switch from one neurology place to Dr. Rovner after getting rave reviews from a friend only to be ignored, until I finally called to see if they were received in early September after the … More

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Dr. Rovner is a very knowledgable Neurologist and has a great bed side manner...his staff are wonderful! 5 stars!

I've been seeing Dr. Rovner for a few years now. He and his staff are very kind, respectful, and without a doubt one of the best doctor's in WNY.

I’ve been going to doctor Rovner for years ! He is hands down the best doctor I’ve ever had . He truly cares about his patients and makes sure he does everything he can to help

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Horrible customer service. I was recommended to see Dr. Rovner and called to schedule an appt, the appt was scheduled a month out. I had to reschedule that appt so I called 24 hours in advance and was rescheduled another month out. I drove an hour and 10 mins to his office, paid my copay I had to remind the receptionist I had then I waited over two hours and haven’t been seen yet-I told the front desk I had to go because I had to get to work. Took me a couple days to get in contact with someone to reschedule that appt. It was a few weeks out. When that time came I had to reschedule that appt (I get called in a lot for work) and I called 24 hours in advance to reschedule. I get a call couple days later that I am not allowed to reschedule due to too many no call no shows and walking out when I was there at my visit. I never no called no showed and I left bc I waited forever and had to get to work. They insisted they could not schedule me anymore and refunded my copay. When I mentioned I would post a review online Sophie stated to not threaten her. I am mind blown at the way this office is operated Horrible customer service. I was recommended to see Dr. Rovner and called to schedule an appt, the appt was scheduled a month out. I had to reschedule that appt so I called 24 hours in advance and was rescheduled another month out. I drove … More

While I think very highly of Dr. Rovner, his staff is different. Initially, the staff was as amazing as the Dr. That has now proven to be just a rare moment in time. Dr. Rovner requested bloodwork. It was all completed on my part exactly as requested. My insurance is denying the vitamin D test and are asking for a different DX code to process as covered. My testing was early June. I have called 4 different times and requested a call back. Each message has given my information, the issue with test coding. I even, offered to send a list the insurance sent me ofcovered codes. No one is calling back and no one is taking care of this. Hello, this is a simple fix on the staffs part. I guess losing a patient and rightfully warning a negative review is worth it. I will be calling again in the morning, call number 5!!! While I think very highly of Dr. Rovner, his staff is different. Initially, the staff was as amazing as the Dr. That has now proven to be just a rare moment in time. Dr. Rovner requested bloodwork. It was all completed on my part exactly as … More

Bring a lunch if you have an appt. Appt at 11:30? You are lucky to see him by 2.

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Excellent neurologist very caring and knowledgeable

Dr. Alexander Rovner is a wonderful doctor: caring, patient and gentle. I appreciated the way he let me share my health concerns. He explained the pros and cons so well.

He is amazing, he correctly diagnosed my problems, then one by one had me try different treatments until my health issues were under control. Dr Rovner greatly eased my pain level and the symptoms that the pain caused, I can now sleep better at night and walk. God Bless You

Dr Rovner is an absolute amazing physician, he is very knowledgeable and in a short period of time prescribe the correct treatments. The girl at the desk “Natalie” is definitely a caring, concerned, and sweet person. She always seems to go above and beyond to help the patients, and no matter how much pain you are in she always seems to make you leave with a smile. The office wait time is very quick, I never waited more than a few minutes, that office deserves more than 5 out of 5 stars.

Horrible customer service. I was recommended to see Dr. Rovner and called to schedule an appt, the appt was scheduled a month out. I had to reschedule that appt so I called 24 hours in advance and was rescheduled another month out. I drove an hour and 10 mins to his office, paid my copay I had to remind the receptionist I had then I waited over two hours and haven’t been seen yet-I told the front desk I had to go because I had to get to work. Took me a couple days to get in contact with someone to reschedule that appt. It was a few weeks out. When that time came I had to reschedule that appt (I get called in a lot for work) and I called 24 hours in advance to reschedule. I get a call couple days later that I am not allowed to reschedule due to too many no call no shows and walking out when I was there at my visit. I never no called no showed and I left bc I waited forever and had to get to work. They insisted they could not schedule me anymore and refunded my copay. When I mentioned I

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This user rated the provider, but did not write a review

Doctor Rovner was amazing and saved me from a life of terrible mirgians. He was will to do and try whatever it would take for me to find some relief. This was over 5 years ago and I am still no longer a migraine suffer! Doctor Rovner was amazing and saved me from a life of terrible mirgians. He was will to do and try whatever it would take for me to find some relief. … More

Dr Rovner was very nice and thorough. Would definitely recommend him.

Rescheduled appointments and then isn't at the office when you arrive. Keep in mind that I was the first patient of the day. Waited over an hour for him to show up. Also, Christine is rude

I think Dr Rovner is a caring and diligent doctor who is doing a great job helping people in the community. I can not speak more highly of him. Thank you Dr!

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Wonderful doctor and amazing man.

My first visit today with Dr Rovner. Hes very thorough, takes his time explaining things, asked at least a few times if i had Any questions, because he will answer any and All questions you have. I left my other neurologist bcuz she treated me like i was a drug seeker, didnt explain nearly enough of Anything, and the last couple times of being there just said, well youve tried several meds and they dont work for you so theres really nothing more we can do, and , oh, we dont perscribe opiates.... giving me That Look like thats what i was after, when in fact opiates dont do much for my fibromyalgia, and i know, bcuz i already take them!, for a different issue. She just really didnt want to take the time to go over this debilitating condition i have, that has control over my life..... didnt seem to really care,... so i am sooo very happy to have found Dr Rovner. Ive been to Serveral doctors in the past 3 yrs for this fibro and it was just a vicious circle, getting absolutely nowhere, which caused me more stress and depression. I feel relieved, i actually have hope again, and i owe it to Dr Rovner. Hes going to take care of me. Hes a kind, caring doc and i would highly reccommend him. I was at the point of giving up, so glad i didnt. My first visit today with Dr Rovner. Hes very thorough, takes his time explaining things, asked at least a few times if i had Any questions, because he will answer any and All questions you have. I left my other neurologist bcuz she treated … More

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Dr. Rovner gave me a thorough neurological exam. He took his time and answered all my questions. He was very helpful in setting up a treatment plan. I've recommended to several other people who suffer from migraine headaches.

he listens.

A trip to the circus

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Dr. Rovner is the most caring and patient sweetheart of a person. He is one of those rare finds. Even if you have to wait to see him, he's worth the wait.

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Spent time answering every single question. I have seen him twice with less than a 10 minute wait.The Dr./ his staff are sweet caring people. He is not arrogant he is confident, that made me at ease. I have seen several Dr. who just pass off my pain as "it is your back nothing to be done". His diagnosis has helped me alleviate some of the pain without pills and by having my PT focus on his diagnosis beyond my discs. This Dr. is gentile, down to earth and he knows what he is talking about.

Office staff is discourteous and rude. If you need something done, you'll have to call for a month straight. They will blow you off. This office is a nightmare to deal with when you need anything at all. I don't know if any doctor is worth this amount of trouble

Great doctor

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Run, don't walk, to the nearest exit. I was referred by another doctor who was retiring for Botox for migraines. Made appt 90 days in advance. They cancelled the night before. Never preauthorized the Botox. Rude staff. So discourteous, clueless, and unapologetic it was flabbergasting. I was left without my treatment, which will take at least 30 days to get set up with someone else. Serious medical danger was created. I wouldn't touch this doctor with a ten foot pole.

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Dr Rovner has been my Dr. now for over 7yrs now, my mom has had him longer. He is an awesome Dr. because he will listen to you and care about what you are experiencing pain wise, he wants to know, because without your input he can't help you. He's caring and soft spoken. I love having a caring Dr. Like him, and I appreciate all he does for me as well. I've learned a lot about my illnesses and he works real hard to help me manage them. Without him I'd suffer worse, with him, I suffer less.

Hospitalized at RGH for neurologic issues.The doctor was highly arrogant.I questioned if he read my primary care's notes and he did not have answers he should have if he had.He wanted to discharge me even though I was having seizure like episodes without answers. The doctor dismissed my concerns in an unprofessional tone and cut me off multiple times. He had the attitude that a patient wasn't part of the care.removed from care per me and my primary.Shouted at me. Nurses disagreed with him too.

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I referred my own mother to him, enough said.

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