Ava T Shamban

I have been going to Ava Md for many years. I go every six months to make sure that I don’t have skin cancer which runs in my family. Today I received an email from them that I would have to pay a “modest fee” of $300 to remain a patient there. That is on top of my copays and any other bills I get from them that my insurance doesn’t cover. I sent them an email response stating my position and how I was so sorry to receive the email. I said I thought it was a bit unfair as this is a life saving effort and I’ve been loyal to them even after I moved farther from the office because I felt comfortable with them. I also told them that as a result, I would need to cancel my next scheduled appointment in July. Their response was: “Your appointment has been cancelled.” THATS IT! If you want to go somewhere that cares about their patients… THIS IS NOT THE PLACE!

Do NOT go here. The visit was a terrible experience, the doctor was too busy to see me, a new patient, and the PA missed my basal cell carcinoma. The follow up has been terrible since then and all they do is send me marketing emails. I read good reviews so made an appointment to go for an annual mole check. A physician's assistant came in and I asked if I was going to see Dr. Shamban. She said that the doctor is way too busy to see every new patient because she is "famous". She then proceeded to rush me through the appointment. It was 15 minutes long. I was worried about a mole on my leg so she recommended that I freeze it off and we did that. But I had a much larger spot on my lower abdomen and she said not to worry. It didn't look like anything to her. Cut to 5 months later and the spot on my abdomen seemed a little bigger and darker. I decided to go to a different dermatologist to get a second opinion. She did a skin biopsy and it came back as basal cell carcinoma. Thank goodness I had an instinct to see someone else. In the meantime, the spot on my leg that had been frozen didn't go away. I called Dr. Shamban's office to mention this and they said that the PA forgot to tell me that I had to come back for a second visit to get it entirely removed. I had already been billed $130 for the first procedure and I was annoyed that the PA didn't tell me it would be as two step procedure. I called Dr. Shamban's office a couple of weeks ago to tell them about the basal cell carcinoma and the woman I spoke with, Joanna, was very nice and assured me that I would be hearing from Dr. Shamban directly to discuss my experience. That has not happened. No one has called me. Having your PA do a mole check and dismiss a large dark spot that turns out to be skin cancer is carelessness in the extreme. If you are too busy to see new patients, you should ensure you hire PAs who are better at their jobs. Then to not care enough to reach out to your patient after finding out this happened reflects an attitude of total disregard for human beings. I am completely shocked and appalled by how I've been treated by this practice and you should be too.

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Dr. Ava is spectacular! She has treated my son's skin condition and cured it when 3 other doctors continually misdiagnosed it. She knows her profession inside out. I love Dr. Ava!

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