Dr. Brett M Scotch

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Really upset with this office and how they operate. I scheduled an appointment with a doctor. They scheduled me with a nurse with 5 years experience. Not a PA, a nurse. They did not tell me this. And it’s intentional. It’s not like they don’t know or forgot. They didn’t inform. If they informed me, that at least gives me a choice. But I have major issues going on in this very specialized area and a nurse as a first appointment is completely inappropriate. Then, my concern was dismissed with “she can do everything a doctor can do except surgery”. Let me ask the ENT’s nationwide if that is so and their sentiments. It’s just not true. Education, training, experience and skill have merit and that’s what patients are seeking, need and pay for. Next appointment with a doctor is 1.5 months. No offense against anyone personally here….but…..if my car has engine problems but your mechanic is booked and you schedule me with a paint and body shop….it’s inappropriate and does nothing for the car or the owner.

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Wonderful eperience. Sr Scotch took the time to explain everything to me and gave me a thourough examination. Office staff was pleasant and office was very clean. No wait at all. Went in with 10 minutes or getting there. Yes I would recommend him!

Dr. Scotch is the best. Listens to what you have to say and not hurriedly walk away from you. Very gentle. His staff is also great! I would recommend him for treatment anytime. Thank you Dr. Scotch you are the BEST!!

I have had a positive experience at both the Trinity and the Westley Chapel location of the Scotch Institute. All of the doctors, nurse practitioners and staff members have been wonderful to work with. I highly recommend Dr. Scotch and his staff.

I am a new patient of Dr Scotch. Everyone in the office, that I had interaction with, was very pleasant. Dr. Scotch listened to my concerns. He was very thorough with my exam and explained my condition to me and what he is going to do to correct my problems. He took his time to make sure all of my concerns and questions were answered. I consider communication, concern and compassion to be big pluses when selecting a physician! I am a new patient of Dr Scotch. Everyone in the office, that I had interaction with, was very pleasant. Dr. Scotch listened to my concerns. He was very thorough with my exam and explained my condition to me and what he is going to do to … More

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This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

My visit to see Dr Scotch was a great experience. He was thorough, calm and attentive to my issues. His staff was brilliant as well.

Dr. Scotch and group listen closely, spend adequate time, address all concerns and I love that he'll avoid surgery when possible. Extremely knowledgable and pleasant. Wonderful experience. I recommend requiring masks in waiting area since there was a man with a bad cough when we were there. The waiting room is clean and pleasant, no loud TV or obnoxious music. Pleasant experience. Dr. Scotch and group listen closely, spend adequate time, address all concerns and I love that he'll avoid surgery when possible. Extremely knowledgable and pleasant. Wonderful experience. I recommend requiring masks in waiting area since … More

Great Doctor and staff, very professional

The staff and doctor seem to care and are competent. Thank you

Been going to Dr Scotch for about four years now. I've recommended him to friends and I will continue to do so. He takes the time to speak with me and answers any questions I may have.

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Dr. Scotch, Mrs. Bing and their audiologist have always being very professional. Dr. Scotch has helped me and my family in many conditions. Dealing with vertigo is not easy when you are the head of your household and can’t work, drive, stand or move your head. Spinning sensation and vomiting is not fun. Scary moments of falling and anxiety started but thanks to Dr. Scotch and his referral to American Institute of balance it was really helpful. Vitamin D was the solution of this issue and it will be a great alternative to many anti-vertigo medications that gave me so many side effects. Dr. Scotch and his staff have always been very accommodating to my medical needs even during their lunch break or late evenings since I am a physician too and I have to work. All my family sees him from sister, brother in law, mom, husband and kids. He has done 3 times my youngest son’s ear tube placement, tonsillectomy and adenoidectomy that have been a great solution for his 13+ infections if he does not have the tubes in. Now at 8 years of age he is doing ok without the tubes and he is on the watch. Thanks again for all you have done for me and my family! You deserve over 5 stars. Dr. Molinares Dr. Scotch, Mrs. Bing and their audiologist have always being very professional. Dr. Scotch has helped me and my family in many conditions. Dealing with vertigo is not easy when you are the head of your household and can’t work, drive, … More

My first appointment with Dr. Scotch was very good. I think his explanation why I have a tinnitus and and sinus problem is very clear and good.

I scheduled with Dr. Scotch for a 2nd opinion. He listened to my concerns and had several alternatives for resolution instead of my original of jumping straight to surgery. The office staff was very courteous and thorough. I didn't give a 5 because the waiting room was very crowded.

I did a telehealth for general test results. My appt. was for 1:45pm. They didn't let me know they were gonna be late so I had to call them like i have time to baby a Dr.'s office to do their JOB and if they are gonna be late, to at least let me know instead of having me wait in front of a computer while i have to WORK. They told me they were running late. I asked, "why didn't u CALL and let me know this as i don't have all day to be in the front of a computer waiting". Sorry crap like everyone does which doesn't fix the issue. They said wait 15 to 20 minutes. I waited a FULL HOUR before I called back again and THEN the DR finally came on. MIND U, I am still at WORK from home and I had to give up my lunch time for this nonsense but they didn't care. Cause THEY are backed up, I have to pay for it? Wasted my lunch time AND they charged me an OFFICE visit to charge me a CO PAY which i have NEVER paid one for telehealth for the past 2 years but of course, they wanted the co pay for being late and having me wait an hour cause they are so disorganized and the office MGR Refused to waive the co pay and even the DR himself said he will not wave the co pay. Mind u after all this, the DR gave me very Generic answers to my questions instead of just admitting he didn't know. Too proud of his degree to admit he didn't know like 98% of the DR.s out there. This pandemic as given medical facilities an EASY way out with EXCUSES as to them being so disorganized, GREEDY for money more than usual and to give poor customer service which customer service should be number 1, but in todays society it's nonexistent and EVERYONE accepts this. Sickens me how the medical industry is as money hungry as the wall street crooks and the pharma industry and corp CEO's. U get aweful service for what? This Dr should have waived the co pay which should have NOT been charged as i called my insurance and they said the dr was NOT supposed to charge it as an office visit as it's a telehealth.

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This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Everyone was friendly and attentive!!!

Once you get in, experience is good. But lately they haven’t been answering phone or returning calls - very frustrating.

Dr Scotch is good and attentive! The only negative is the staff not picking up the phone every time I have called.

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This user rated the provider, but did not write a review

Dr. Scotch and his team are amazing. This appointment, like all before, was exceptional and filled with care, compassion, and exemplary service.

I took an elderly friend to Scotch institute and was amazed that how much time and patience they took with my friend who's 99 years old she was also amazed at how well they worked with her. If I was to choose a place to go for ears nose and throat this is where I would pick for myself

Was very satisfied with everyone i had in contact with.

First time there - and all in all it was great! I'll post another review after my follow up to see how things went!

Perfection!!

This is an updated review. Prior review was 4 stars. The doctors I've been with Scotch and Pelt have been wonderful. However trying to get a hold on any real person by phone is almost impossible. You must leave a voicemail if you have any hope of being contacted back. Which is normally fine. However, I have needed urgent assistance with a prescription or making an unexpected appointment and there is no real person to speak to. You leave a voicemail and hope to be contacted back same day. It's extremely frustrating especially when you're sick. This is an updated review. Prior review was 4 stars. The doctors I've been with Scotch and Pelt have been wonderful. … More

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Excellent thorough visit.

The Scotch Institute along with the Staff and Dr Scotch was the most wonderful experience and expertise that we could have asked for.My wife and I thank you all.

Great staff and exceptional care! Dr. Scotch and his team always put the patients care first.

Went in for sanuplasty surgery. Dr. Scotch and Chris, Daniele, and Maddison were fantastic!!! Dr. Scotch was very careful with each step of the process. After I arrived home, there was very little bleeding. Was able to rest. Did take 2 tylenols about two hours after procedure. Did use AYR at 7 PM at night. Overall, feeling better 24 hours after procedure. I am still a little weak and unsteady on my feet. Went in for sanuplasty surgery. Dr. Scotch and Chris, Daniele, and Maddison were fantastic!!! … More

The entire office is wonderful and Dr Scotch is most patient, thorough and caring ..The office and Dr Scotch exceeded our expectations. So pleased that we have chosen him as our ENT doctor and office (Trinity Office)

A wonderful experience! Everyone is very friendly and professional each time I visit. Highly recommend.

Doctor is decent - seems knowledgeable but saw me late, rushed through the appointment and connected me with an office staff member who said to call back for my other questions and they never answer. The worst part is the billing. Was told my self-pay cost would be $350. I got coverage right before my appointment and used insurance - After being billed for close to $1200, I had to pay $360 after plan discounts. Seems like every other practice these days that want to nickle and dime you for everything. Want to clean your ears? That'll be $105. Want to look in you nose with an endoscope? That will be $410. Want to to a comprehensive hearing test? That will be $297. Not going to this office again. At least give your patient the time if you are going to bill for 45+ and only see them for 15 minutes.

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This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Great doctor and professional and courteous staff!

The entire office were friendly and efficient. I immediately felt like a lifelong patient.

My first visit here and I was seen promptly at my appointment time. Staff was very friendly and professional.

Edit...BEWARE CARE CREDIT USERS... hearing aid coverage only... they got me... From start to finish, staff friendly,professional and caring. Dr Scotch genuine and patient. I had alot of questions and the exam and answers covered them all. Thank you all.

I’ve been going to specialist for numerous things over the past year and I just feel like the medical system sucks and as if I’m just another appointment to get out of the door. I didn’t feel like this at all with Dr. scotch he explained everything he didn’t go down a check list he was thorough. I felt heard, taken care of, and knowledgeable about what’s going on with my body. I also have a sense of direction. Can’t say enough good things honestly. I’ve been going to specialist for numerous things over the past year and I just feel like the medical system sucks and as if I’m just another appointment to get out of the door. I didn’t feel like this at all with Dr. scotch he explained … More

I had excellent results after my visit with Dr. Bueller. Two previous attempts at a primary Dr. could not remove my deeply embedded ear wax. She removed a pebble like build up almost painlessly, and tested me for a BPPV issue. My hearing is actually improved, and now my symptoms of vertigo are nearly gone! Very friendly staff as well. Glad I found them.

Dr. Scotch has an excellent bedside manner! Scotch listens attentively, is thorough and takes time to discuss all of your concerns.

Very disappointed. Feel strongly I was over charged, for the services that I received, and likewise made to pay before even submitting to insurance/Aetna.

I must say I have been going to Dr. Scotch for over 8 years and he and his staff are extremely, knowledgeable, helpful, friendly and professional. I could not be happier with my recent visit and/or my visits in the past.

Yes I have never in my life felt so cared for, there was patience kindness that I don't think I've ever felt it any doctor's office. I say sincerely thank you thank you thank you. ??????????????????????????It felt like my pain was understood by all that assisted. Dr B. took the time come to me from her other office, just to accommodate me. I cannot say enough about the excellent services that I received.???? You are the very best. I would recommend you to anyone and everyone!!!!!!!!!!!!!..........…..

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I met with Dr. Seper and would highly recommend her to anyone needing a good ENT.

Had my first visit with Dr. Scotch and the entire process was smooth. Scheduling the appointment was fast and no wait time once I arrived. Staff is friendly and knowledgeable. Dr. Scotch made me feel very comfortable and answered all my concerns. He is my family’s new ENT doctor. So happy I found him and will recommend him to anyone looking for a great doctor. The office was clean and felt safe with all Covid precautions fallowed ????

Dr Scotch explained everything he checked and did a very thorough exam. I have been to numerous doctors about my sinus issues and was going to give up but decided that I would try one more time. Turns out all that stupid “post nasal drip” is because I’m apparently allergic to everything that grows outside. But not one single doctor bother to do that simple allergy test so I have suffered needlessly for decades. I had given up on doctors but Dr Scotch has restored my faith that they don’t all just blame everything on age. Now, I feel that I will actually be on a path to recovery.

My experience at SCOTCH institute was phenomenal. From the receptionist very welcoming. I had a hearing test,it was very professional. And Dr hope Bueller helped with my virtigo. All the staffs are very welcoming.

I’ve seen Dr. Scotch and he listened to my concerns carefully. He set up a few tests with his office. I did all of them and the rest of the team was so wonderful with my care and concerns! Great office, I would recommend them to anyone!

I did extensive due diligence prior to a test to get cost information, find out all the procedure codes and confirmation that those codes would be covered by my insurance. I needed this information to decide whether to proceed with the medical procedure. I sent multiple emails, messages in the patient portal, and recorded voice messages (because they never answer the phone) to gather all this info (hence, all well documented). The night before the test I contacted my insurance company to find out if they had received any of the procedure code information from the doctor and they had not and guided me to cancel the appointment until I satisfactorily received the info I requested. So, I cancelled the appointment and the doctor’s office had the gall to threaten me with cancellation fees. I finally received the cost and one procedure code and the reference number from when the doctor’s office contacted my insurance, and the appointment was rescheduled based on that info (again, well documented). I paid the quoted cost on the day of the procedure. Weeks later, I received a bill for a much higher cost. I researched how they came up with such a higher cost and found out that they added another procedure code without informing me. When I asked why they didn’t inform me when I went through all that extensive due diligence to get this info, they said they made a “mistake” and “forgot” to include the 2nd code originally. So, why would I pay for that 2nd code due to their mistake? They refused to provide a credit for the 2nd code. Then they tried to tell me the cost was higher because I hadn’t met my deductible and because the original quote was just an estimate. I sure hope the office manager is smart enough to understand that this situation has nothing to do with deductibles and estimates and it has everything to do with the fact that they “forgot” a code when I requested the info. If I had all the correct info when I requested it before the test, I would not have proceeded with that test at that time. The office manager referred me to the Central Billing Office. I spoke with the manager there, who agreed with me, but could not issue the credit. The credit could only be issued by the office manager and the doctors office was incorrect in referring me to the Central Billing Office, according to the manager at the Central Billing Office. I contacted my insurance company and they had heard of many cases of this “mistake”, and when this happens it is normally resubmitted and corrected. Stay far away from a doctor with such incompetent and unknowledgeable office staff, who will make you pay for their mistake. I did extensive due diligence prior to a test to get cost information, find out all the procedure codes and confirmation that those codes would be covered by my insurance. I needed this information to decide whether to proceed with the … More

Very caring and detailed oriented doctors and staff. An enjoyable experience.

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Nice experience, going back for allergy testing.

Dr Scott's office in Trinity Florida is always always polite making sure you're comfortable with whatever procedure has to be done great appointment

Dr. Scotch is a true professional who puts patients at ease and fully gives patients his attention and time. The staff is courteous and competent.

Dr. Scotch and his entire staff are outstanding! He listens, answers questions, is gentle and very knowledgeable. His staff is patient and helpful. The office is nice and clean. High marks all around.

Dr Scotch team is outstanding. I strongly recommend anyone to go and see Dr. Scotch he is absolutely the best. Honestly 5 stars is not enough Dr. Scotch is my personal opinion that he is the absolute best and deserves a 10 start rating. I personally have been suffering for years and thanks to dr scotch and his team I am able to breath normal again. Once again Thank you for everything Dr. Scotch and team. Sincerely Irving Hernandez Dr Scotch team is outstanding. I strongly recommend anyone to go and see Dr. Scotch he is absolutely the best. Honestly 5 stars is not enough Dr. Scotch is my personal opinion that he is the absolute best and deserves a 10 start rating. I … More

I was extremely impressed by the true concern showed from your staff in caring for my father. Everyone was efficient and went out of their way to make sure he was seen in a timely manner. Both providers were very professional and thorough in providing care for my father. I have only positive things to say about the visit.

I did extensive due diligence prior to a test to get cost info, find out all the medical codes and confirmation that those codes would be covered by my insurance. I needed this info to decide whether to proceed with the test. I sent multiple emails, messages in the patient portal, and recorded voice messages (because they never answer the phone). I never received the info so had to cancel. Finally received info, rescheduled, & paid quoted cost on day of test. Weeks later, I received a bill for a much higher cost. I found out they added another code without informing me. When I asked why they didn’t inform me when I went through all that extensive due diligence to get this info, they said they made a “mistake” and “forgot” to include the 2nd code originally. So, why would I pay for that 2nd code due to their mistake? They refused to provide a credit for the 2nd code. Stay far away from a doctor with such incompetent & unknowledgeable office staff, who will make you pay for their mistake

If I could give this place a zero, I would. We initially had an audiologist, Michelle who was fantastic. She left and was replaced by Heather who was clueless to the needs of a hearing impaired person. The original audiologist sent my husband's hearing aids out to Manufacturer After weeks, we found out they were sent to another facility. We got a replacement but they didn't work as the originals that we paid thousands. We went back and and tried to get it rectified, only to find that Heather couldn't figure out what to do. Then said she would send a replacement for the ear attachment. A few weeks later we got a letter stating they no longer want to service us. They lost the hearing aid, replaced it with different model that doesn't fit and want to exit responsibility. If I could give this place a zero, I would. We initially had an audiologist, Michelle who was fantastic. She left and was replaced by Heather who was clueless to the needs of a hearing impaired person. The original audiologist sent my … More

Not sure what's going on with the office staff at this practice, but it has gone down hill recently from the almost 10 months we've been visiting. I cannot even get a copy of the payments we've made without extreme difficulty because they cannot figure out "the new system" they switched over to. For such a great doctor staff I really wish their office staff represented them better. Not sure what's going on with the office staff at this practice, but it has gone down hill recently from the almost 10 months we've been visiting. I cannot even get a copy of the payments we've made without extreme difficulty because they … More

Superior Doctor in Dr. Scotch. Superior radiologist in Michelle. Deplorable service in office staff, scheduling personnel, telephone/web service...and overall management of a patient. What a shame that a few great professionals are at the mercy of inferior/damaging staff and technology.

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Wonderful experience!

Scotch Institute is as friendly as it is professional.

Greeted on time and had a very professional review of my problem, with solutions for the future. Thanks