Carlos R Santos

Speechless. Beyond words saddened that this is our medical system in the US. Jobs might not be the same, but communication is the same nearly everywhere. All you have to do is retrieve the needed information to be able to get the info you need to be able to help patients…. But it’s not until my appointment day that they are still requesting me to call to figure out my insurance. I promise you, that is not everyone’s concern. Getting help, is. If someone would have just addressed what an appointment would be with no insurance maybe I’d be there now. To think the reviews were brought me to this place, i couldn’t even make it to in person.

Dr. Santos is a great doctor. However, his office staff is very unprofessional and lacks empathy for his patients. My c-pap machine stopped working over the weekend. I called first thing Monday morning. I spoke with a gentleman from the office. I explained my issue. He proceeded to ask questions and stated that I would need to come in to see the doctor to obtain a prescription for another machine. I explained to him that I can come to the appointment however, I do not have the copay right now. He then told me there is nothing else he could do to help me. I said to him, "Your turning a patient away because I don't have a copay for the appointment"? I further explained, "This is life or death", "I need my machine, I haven't slept in two days"! He then proceeds to tell me that the office manager will contact me. I haven't heard back from anyone as of yet. I plan to find another pulmonologist as soon as possible. I am very disappointed with the lack of service from this doctor's office. Dr. Santos is a great doctor. However, his office staff is very unprofessional and lacks empathy for his patients. My c-pap machine stopped working over the weekend. I called first thing Monday morning. I spoke with a gentleman from the … More

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Best Doctor ever

Best Pulmonolgy doctor and super staff workers always good attention and professional

Dr Santos and his staff have seen and treated me for over four years! They are sendable and personable care givers who medically intervene and treat asthma, COPD, Sleep Apnea; etc. When the Covid-19 attacked my body, my Primary, my Pain Dr., and my Cardiologist all but threw in the towel! I was dying and I knew it! One Tele:Visit with Dr. Santos; he shared his medical concern for me and then prescribed meds fie me! GOD used Dr. Carlos Santos to save my life! I AM an Asthmatic (Ststicus Asthmaticis & partial pneuma thorax); COPD & and SEVERE Hayfever-Asthma! Dr. Santos SAVED my life, and I AM forever beholden to him and his quick assessment and treatment modalities! Then he made sure to follow up! It took about 9 days for me to cone back from death's front yard, but I made it, and thank Dr. Santos and GOD, that my 15 years old Son still has his father. Dr Santos and his staff have seen and treated me for over four years! They are sendable and personable care givers who medically intervene and treat asthma, COPD, Sleep Apnea; etc. When the Covid-19 attacked my body, my Primary, my Pain … More

Physician spent only five minutes with my family member who has a lung mass and did only a 10 second exam. Then did not explain what procedure he needed.

If you need a doctor who listens, evaluates, and truly cares about your health then you have the right man. He makes accurate diagnosis where other doctors fail, realizes what the symptoms indicate and makes accurate diagnosis. He found my cancer just in time for further treatment which proved successful. His staff is excellent, they do their job which is scheduling your testing, appointments, medications, etc., and follow up as needed. I have seen Dr. Santos the past 3 years and have had times I had a lengthy wait, but those were only because others were still being seen by the doctor and as in all practices, the time sometimes gets backed up, but that is because he gives every patient the time they need to handle their circumstance for the visit. I am extremely grateful to have found such an excellent lung doctor, and don't know what I would do without him. If you need a doctor who listens, evaluates, and truly cares about your health then you have the right man. He makes accurate diagnosis where other doctors fail, realizes what the symptoms indicate and makes accurate diagnosis. He found my … More

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In all the 45 years I’ve gone to a doctors office. I have never had an office Manager Karina speak to my daughter and I in such a disgraceful vulgar manner. She told me all my daughter information which is a hippa violation. I’m the mother yes, but it’s her personal information. My daughter was having chest pain and she turned her away because she didn’t have the 20 dollar co-pay. Number 1 you are not to turn patients away when they have stated they’re having chest pain. Then she said well she owe us. Turns out on the balance receipt proves Karina was not being truthful about the amount. I told Karina I would pay the full balance amount. She’s needs to be seen she’s having chest pain. The manager Karina said your daughter is an adult she can pay and talk to me. I ask Karina why turn a patient away? No! she couldn’t be seen because we are not Charity this is not Welfare or Social Security! Very loud . Dr. Santos is a private office. I’m so tired of patients wanting free service. She can go to the ER they bill there. I said you are so rude to be a manager. We both had words. My daughter didn’t want a free service. Bills are not being sent out. The billing is incorrect. If the staff take the time to bill correctly instead of disrespecting patients, maybe the front office like the rude clerk Cathy which she laughed and said she gave the wrong name. The manager Karina runs a unprofessional disrespectful Private office. The front office starts to laugh The clerk was agreeing with her manager and laughing. So obnoxious. My daughter then showed Karina she went across the street to get her $20.00 co -pay. But my daughter told the manager since this office treat patients like this I don’t want to ever be seen here. Karina said. Ok ,I don’t care. Then the manager obviously told the doctor of the incident and ask Karina to bring my daughter back to be seen. Karina called my daughter to come back. My daughter refuse. I had to go meet my daughter and drive her to the first emergency to be seen. She was in distress. We the patients should never ever except that kind of behavior. We will be notifying the better business bureau and the insurance for a complaint. If we don’t stand up to this behavior and make. our complaints known This kind of behavior will continue. They’re too many doctors we have to choose from. Beware Just because some hasn’t seen this behavior, doesn’t mean it doesn’t exist. Horrible, display of a office staff and manager. What an example she displayed as a manager. Money over No compassion. Today 11-24-21. I went to my appointment to this unprofessional office just to let Dr.Santos know what went on. His staff began speaking about the review out loud, that was made. If you don’t like the truth being put out on review then do better. That’s a patient right. Then she began to make threats about looking up my address and driving by. I welcome it. Just remember when you think you are bad there’s someone who is badder. Period. So don’t make threats. This is what Dr.Carlos office did. They all laughed and called the review a lie. It’s all true. Then the clerk and others laughed that I had to meet my daughter to drive her to the emergency room. Nothing funny about that. We have the papers to show the ER visit. We also have a recording of her unprofessional behavior and her stating to drive by my home. What she doesn’t realize is when you are making threats to someone. You never know who you are threatening. When confronted she became a kitty cat. She had a lot to laugh and threaten out loud. This is what you call ghetto. This is an office seeing patients and making threats to come to my home because I called them out on their behavior in a review. Today she proved my point . Thank you. I left my prescription and refuse a shot. I wanted nothing more to do with this rude unprofessional disgraceful disrespectful so call doctors office. They don’t meet a Dr. Office standards of excellence. In all the 45 years I’ve gone to a doctors office. I have never had an office Manager Karina speak to my daughter and I in such a disgraceful vulgar manner. She told me all my daughter information which is a hippa violation. I’m the … More

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This user rated the provider, but did not write a review

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I would recommend him to all.

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(Translated by Google) The front-desk staff is very friendly and Dr. Santos assistants are very professional and friendly. (Original) El personal del front-desk es muy amable y los asistentes del Dr. Santos son muy profesionales y amigables. (Translated by Google) The front-desk staff is very friendly and Dr. Santos assistants are very professional and friendly. … More

Good Doctor

very caring and he listen .Easy to talk to Dr Santos is the best

Doctor Santos is a great pulmonologist and his whole staff is very nice and very efficient. I have been his patient for over 5 years and when I walk into his Office, he knows everything about my issue.

Dr Santos is very professional has excellent knowlege in pulmonology and helped me get better with my respiratory condition, the staff was very friendly and pleasant.

Dr Santos and staff help me everytime I need, cause His knowledge I resolve my sleep problem God Bless all

My mother has been short of breath, tired and not feeling well overall for some time. After seeing other doctors and not improving, she saw Dr Santos. He took the time to listen to her, address her concerns, assessed her health via different tests and ultimately diagnosed her with sleep apnea in about a week! We are very happy to have found a doctor who truly CARES about his patients and goes great lengths to find out what is happening to them. The office staff is also very kind and helpful. I highly recommend Dr Santos!! My mother has been short of breath, tired and not feeling well overall for some time. After seeing other doctors and not improving, she saw Dr Santos. He took the time to listen to her, address her concerns, assessed her health via … More

Dr. Santos is one of the best pulmonologist ever, he cared for my so. That passed away recently but because of doctor santos his last years was his best years thank you so much for taking care of Richard Byrd so gracefully.

Good Doc

he nice person and a good doctor too

Came in at 2:20pm for am appointment at 2:30pm. It is now 4:10pm and ive yet to see the doctor. A lot of loud talking going on in the hallways and no Pt privacy. Staff lacks professionalism also.

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Excellent Dr. and services

??????????

Staff was professional the minute i walked in, assisted professionally. The entire staff was professional.

Disgusting place

Horrible place to work as I saw the doctors wife call his staff slow and belittle them in front of patients (me). Long waits and too many patients scheduled with no time to properly care for them.

The wait was extremely long. My mom had a 2p appointment it’s now 4p and we have yet to see the physician. Lots of white coats standing in the hall doing absolutely nothing. The longest doctors visit ever!!!!

Doctor is super nice and listen to his patients. It some of the staff are real nasty and doesn’t have a sense of customer service

(Translated by Google) My first time in Dr. Santos's office and I was very happy with the treatment of all the staff. His entire office is very clean and Doctor Santos was very kind to me and my husband and also very professional, who knows his job. I have seen other pulmonologists, but like Dr. Santos none. "He really cares." I give it A + plus in the rating (Original) Mi primera vez en la consulta del Dr. Santos y quede muy contenta con el trato de todo el personal. Muy limpia toda su oficina y el Doctor Santos fue muy amable conmigo y con mi esposo y también muy profesional, que sabe su trabajo. Yo he visto otros pulmonologos, pero como el doctor Santos ninguno. "He really cares". Yo le doy A +plus en el rating (Translated by Google) My first time in Dr. Santos's office and I was very happy with the treatment of all the staff. His entire office is very clean and Doctor Santos was very kind to me and my husband and also very professional, who knows … More

Best doctor...

i love dr santos but some of the staff are unprofessional need a med refill for pain and sti;l; waitimg for them to call the pharmacy. i feel that they dont care about me

me too Dr Santos takes in your complaint of not feeling well but continues to observe like why voice was failing and he picked up on that right away for future looking into no matter what type of dr I would need. He is selfless and he cares about his patients. He gives time to his patients and helps us to heal. I am on oxygen and he regulates that and takes care so that he is sure and I am sure that I am able to breath and live my life to the fullist as best as I am able to me too Dr Santos takes in your complaint of not feeling well but continues to observe like why voice was failing and he picked up on that right away for future looking into no matter what type of dr I would need. He is selfless and he cares … More

He's very courteous He's Sweet and gives me good advice it makes me feel better as a patient he's very professional.

the best doctor in miami , he listens and respect you, i love him

I've been here for years but this appointment lift up my spirits especially today that I was feeling down specially Sandra and Andy.

I just wanted to express my thanks and appreciation for the wonderful treatment and care you all showed during my time of illness . THE STAFF IS SUPER NICE

Dr SANTOS is the best. From my first visit I was blown away. Feel very cared for every visit. The staff rocks too! DR SANTOS IS A VERY CARING .

Their staff is unprofessional. The first time I called they kept hanging up on me or putting me on long periods of hold & then hung up. When I was finally able to make an appointment I had to wait a month. The day before my appointment someone called me to reschedule because the dr planned a last minute vacation trip like seriously that is very unprofessional & I wasted a month when I need to get a diagnosis. Inconsiderate, no compassion & selfish doctor! Horrible don’t waste your time or money.

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He is a great doctor very good and has an excellent staff. Everybody is very nice and friendly great atmosphere.

The office is excellent. I highly recommend it!!!

all the stuff are very nice and gentle, Dr Santos is great!

He was very nice and professional and made sure I understood everything he had to say

Dr Santos resolved my big problem with his knowledge He took time to listened to me, staff give me an urgent appointment to next day

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the best dr in the world, he listens and thanks to his treatment i feel amazing

I made the appointment almost two weeks ago and when I got to the office they did not even have me in the list. Then I asked about the Breathing Test and was told "Oh, you have to go to our other office in North Miami" which is over an hour away with traffic. What a joke this place. I just left and need to find a decent Pulmonologist who can actually test my breathing without running all over S. Florida.

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This doctor is just a business that cares zero for patient, as a business practice/customer service is a direct reflection of the bad management by the Doctor of his office/clients. The office staff just told me that I need to go over different visits so that they can bill more visits to the insurance company... meaning we can't save time by making you come once for 2 things because we need to bill you in separate visits instead so we can charge double! Amazing honesty - care for billing ONLY!

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This user rated the provider, but did not write a review

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In 2012 i went to see Dr Santos it was a very bad experience, he talk for an hour, with out even check on me, he was trying to make me do and sleeping test with his wife, which i refuse. Dr Santos told me that everything was covered by my insurance, but after two years i went to check my credit report, and for my surprise i had a collection account of $99 from Dr Santos. Because of my experience I would never refer anybody to Dr Santos.

I am still laughing, really, this man can not even pretend, that is why many people are in the nursing homes. anything nice was definitely posted by his rude staff.

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