Dr. David Ray Felber

First, let me say I love the office staff. The girls are amazing. Dr. Felber is professional and knowledgeable. I am not happy with my recent experience though. I spent approximately $350 on glasses, with my insurance, which is very good insurance. Within weeks my frames broke in the middle. I had to pay a $25 replacement fee, which was fine. They broke again. The insurance coordinator contacted the manufacturer and they deemed the frames must have a defect in them. I went to the office to pick up the frames and once again had to pay $25. I could understand if I was a 12 year old boy roughhousing and continuously breaking the frames, but that is not the case especially if the manufacturer said something must be wrong with the frames. We are now up to $400. I understand office policy, but certain circumstances can make that void.

This user rated the provider, but did not write a review

The ladies that work at the front desk are the definition of customer service. They are AWESOME!!

Excellent staff, excellent treatment and excellent testing. Dr. Felber took his time, was very thorough and allowed me to ask as many questions as I needed. I give Dr. Felber and the entire staff my thanks and the highest review possible.

Already had a script in hand, but needed to find some frames. The staff was very accommodating, knowledgeable, patient, and courteous! Did not feel rushed even though it was near closing, the staff was efficient and thorough in ensuring I got the best product at the best price. Had a wonderful experience, and feel confident I will be doing future business with these folks! Already had a script in hand, but needed to find some frames. The staff was very accommodating, knowledgeable, patient, and courteous! Did not feel rushed even though it was near closing, the staff was efficient and thorough in ensuring I … More

Very thorough Doctor. Explains all tests very well.