Dr. Jerome Charles Lietz

I've picked up "New" pair of glasses that were broken for my 5 year old. Went in spoke to Tim, he said he was office manager and owner he was very rude and unpleasant to speak with, he was expecting my 5 year old wear broken glasses. I told him it wasn't safe for my son to wear broken glasses He kept making all sorts of hand movements and raising his voice wish i told him he was was making me feel very uncomfortable and started arguing saying he was the only one in office no other employees were available. He wanted to give me used samples from in house again. I asked to order new ones, he was very upset didn't even want to ask for my information.

It was alright. Got what i needed done in an efficient and nice way.

The Dr. Was so amazing with my 4 year old! He made her laugh and feel very comfortable! He made the experience very enjoyable. The other worker was great as well! She was very nice! Great customer service!

He was nice it went ok.

Very knowledgeable eye doctor on staff.

Excellent service as always. Been going here with my whole family for over 15 years.

Dr. Lietz is very thorough and has always taken great care and time with exams.

I had amazing choices in designer frames-Dr. Lietz was very personable and patient when explaining things to me. The staff was knowledgeable and nice.

It was blessed time

Exam was quick and painless. Extremely friendly and professional staff.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Had a very pleasant visit with everyone in office

Dr. Lietz was very friendly and knowledgeable.

Dr. Lietz was extremely friendly and very knowledgeable. He took the time to explain everything from the reason for each test to the results of each test. My son had his first vision appointment as well and Dr. Lietz made him very comfortable.

The Dr. & his staff were professional & very informative.

But enough explained .I went home and thought about it .I went to the other eye place in Louis Joliet mall did eye exam one of you're other locations in the Louis mall picked out glasses waited 3 weeks for them went home with them and brought them and returned them the same day .and received some cash back and the lady stated that she would let my blue cross I insurance know that they was returned I didn't like them too small crooked and no Mexican was in them they was kids frame glasses .I went to another eye glass place February 18 the about at 415 .couldn't get them because the mall loop eye glass place was bogish and didn't turn them in too I surane they kept eye glasses and money when I turned them in a complaint and lawsuit will be filed against this agency But enough explained .I went home and thought about it .I went to the other eye place in Louis Joliet mall did eye exam one of you're other locations in the Louis mall picked out glasses waited 3 weeks for them went home with them and … More

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My family and I have been seeing Dr. Lietz for years and he has ALWAYS been in a great mood. We enjoy our eye doctor visits because he makes us laugh. In addition to being a fun doctor he is also very knowledgeable, professional and honest. I trust his recommendations. One of the staff members, Ray, is also super helpful, kind, respectful, and gives us his undivided attention when assisting us. I would 100% recommend this office. My family and I have been seeing Dr. Lietz for years and he has ALWAYS been in a great mood. We enjoy our eye doctor visits because he makes us laugh. In addition to being a fun doctor he is also very knowledgeable, professional and honest. … More

I enjoy coming to Pearle Vision. The doctor is always positive and nice. And he makes it enjoyable to get your eyes checked.

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This user rated the provider, but did not write a review

JUST A GREAT EXPERIENCE

Waiting room chairs are old,dirty and filthy

Dr Lietz is funny, professional, friendly, easy to talk to.

Love the eye doctor and staff here! Everyone is nice and funny.

The Dr and the assistants are funny, professional, nice and made me feel comfortable.

Always a great experience; Love the staff! Would like more designer frames to choose from.

I love Dr. Lietz' approach/attitude, which is efficient, professional and with a huge dollop of humor. Honestly, Dr. Lietz brings back good memories in that his humor reminds me of college, being surrounded by people studying to be nurses, doctors, and scientists. If you want to be seen by an optometrist who doesn't bs but hasn't lost what made him want to be where he is, Dr. Lietz is the person to see. I love Dr. Lietz' approach/attitude, which is efficient, professional and with a huge dollop of humor. Honestly, Dr. Lietz brings back good memories in that his humor reminds me of college, being surrounded by people studying to be nurses, … More

Goofy guy, smart and efficient.

The associates were very helpful and knowledgeable with what I needed done.

Excellent service as always. Been going here with my whole family for 15 years.

Everyone was so nice! The Dr explained the tests and what the results mean. The girls took the time to help me pick out a pair of glasses (I think I tried on every pair) Left the store a mess, felt bad for the girls…..???? sorry. I did offer to help put them all back and they laughed and said this is our job.

There was a real bad experience and I didn’t want to make a scene due to my race. But I am uncomfortable and this will be my last time with this doctor. Too much to type.

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This user rated the provider, but did not write a review

He's a very good eye doctor.

Second time here and Just as good as the first time everyone is always try to make the experience fun and definitely will be coming back

Dr Lietz was extraordinary! Great sense of humor and made the process super easy. The rest of the staff was awesome as well. A+ service!

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This user rated the provider, but did not write a review

Great service..

Best experience ever

This guy is awesome. Always a great time, cracking jokes makes it a comfortable experience rather than just another responsibility.

Dr. Was wonderful! One of the best eye doctor’s ! He was so pricey as well as down to earth also. Dr.Lietz was a pleasure to see for a eye exam, and I will be back to see him for any eye issues or just next year for the exam. ????

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Friendly service & staff

He's very friendly and explained the process well.

The service team is very nice, attentive and helpful. They care about their patients.

He is a wonderful and funny Dr. The only one I enjoy going to see!! Takes great care of his patients!!*****

Everyone was very helpful and knowledgeable. I was taken care of immediately and the Doctor explained everything in terms I could understand. I will definitely recommend them to my friends.

Staff is extremely friendly and very knowledgeable. They work with you in a very caring and highly professional manner. If you need your vision checked out, this is the place to go. Prices are reasonable , too.

I was seen right away for my eye problem! Also got to order a refill on contacts and some new glasses. The process was really quick- we were in and out in less than an hour!

The doctor is amazing and very attentive and the entire staff is incredibly friendly. I feel like an individual and not just a patient. I’m blown away by just how fun yet informative and professional every single person is. As long as I live in the area this is absolutely going to be my go to for vision care.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Dr. Lietz is a very nice man and he seems very knowledgeable and proffesional.

Dr. Lietz and his staff are always providing great customer service. Thank you

Great doctor and staff! Prices were a little high, it seemed like there only designer options so I would hope for some cheaper options in the future. But overall great service!

Everyone was so nice. It had been many years since having an eye appointment and every step of each test was thoroughly explained helping me feel more at ease. Will be back next year.

I sat and waited with no explanation for over 40 minutes waiting for my appointment. I finally left

The office is NOT following COVID protocol. One gentleman there did not wear a mask, and the glasses are barley cleaned after multiple people touch them. The small waiting area does not utilize the 6ft social distancing and they still have OLD MAGAZINES. Office staff was okay to deal with, could be better trained with insurance understanding. Highly OVER PRICED on all products. We will be taking our prescriptions elsewhere. The office is NOT following COVID protocol. One gentleman there did not wear a mask, and the glasses are barley cleaned after multiple people touch them. The small waiting area does not utilize the 6ft social distancing and they still … More

I went in got an eye exam for contact lenses the experience was okay but they quickly wanted my signature for more eye exams with out of pocket costs but that's not the problem when we go to pay for services, I had two gift cards from 2020 Christmas, we didn't have the receipt but instead of being outright about the sum of money on the card the staff that was helping us just kept making phone calls and notifying other stores on how to activate the gift card because it wasn't activated initially upon purchase, after about 20 mins of us sitting there with a newborn I got flustered and told him I would pay the difference outright and hold onto the Gift card. I then had to recall him every hour on the hour while he was dealing with other things just for him to prioritize me to management. Once Prioritized with management Location manager Ray apologized for the hassle that I was going through and notified me that if I came in with a screen shot of the gift card fund transfer with my Banker that shows the withdraw of funds for both gift cards he would acknowledge them and make us a new gift card with the funds that were owed to us upon purchase. Ray was a great manager that suffered from Knuckleheaded staff that doesn't prioritize staff much more then making a days commission, and were to busy trying to sell us frames rather then take on the task at hand and give us the customer service we deserved. Location 1701 N Larkin Ave, Crest Hill, IL 60403 - Manager Ray ..Ray gets five stars .. fire the rest of staff. I went in got an eye exam for contact lenses the experience was okay but they quickly wanted my signature for more eye exams with out of pocket costs but that's not the problem when we go to pay for services, I had two gift cards from 2020 … More

The doctor was great and did a thorough exam on me. However, I was quoted a price of $405 and some cents that I needed to pay. I wanted to pay with my flexible spending account, so I waited until January 2nd to pay for my glasses, which was agreed upon. When I went in to pay, I was told the charges were over $470! When I got home I checked the paper that the man gave me and it definitely said I owed $405. This is not right and I am very disappointed, plus it's a long wait to get my glasses. I have to wait 21 days to get them. When I came in they were very enthused to wait on me, but the next time I came in all they wanted was my money and when I paid I didn't even get a thank you. I really don't know what to do about the extra money that they charged me. The doctor was great and did a thorough exam on me. However, I was quoted a price of $405 and some cents that I needed to pay. I wanted to pay with my flexible spending account, so I waited until January 2nd to pay for my glasses, which was … More

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Friendly staff & doctor. I have some mobility issues because of bad knees and they were very accommodating. Will return for future eye care issues.

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This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

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This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

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Didn't have one this time.

The doctor was very personable, very knowledgeable

Everyone is friendly and helpful!!! Great place to go!!!

Very friendly and great with kids!

The staff is great and service is always fast and easy.

Doctor and staff were really really nice!

Always a pleasure to see this doctor.

The whole staff was awesome,very friendly.

The staff was friendly and the service was great.

Both the doctor and Ray, the associate were wonderful.

The staff and doctor were all awesome!

Everyone is always helpful and is patient when I don’t understand something. Very friendly people.

Dr. Lietz is good and quick and funny. Been going to him for 3+ years.

We love Dr. Lietz!!! my husband, my mother & I been seeing Dr. Lietz for years! ❤️