John N Defranco

This user rated the provider, but did not write a review

Staff and doctor were very caring they listened to my concerns

If anyone needs a effective and experienced professional urologist you have made a good decision.Richard.

I've been going to Dr Defranco for years. He's a great caring doctor. Always there to help you.

Do not use this doctor. My dad was going to him and was having uti infections and he could not solve the problem. Actually he started will Dr. Kim 4 years ago and things just got worst. I switched doctors and the hospital and he hasn't had an uti in 5 month. He was getting them before every 6 weeks. Plus if you called during the weekend for an emergency you could not get thru.. months. Do not use this doctor. My dad was going to him and was having uti infections and he could not solve the problem. Actually he started will Dr. Kim 4 years ago and things just got worst. I switched doctors and the hospital and he hasn't … More

This user rated the provider, but did not write a review

He always answered my questions, and was extremely thoughtful about my needs

The Doctor did not explain anything. Did not satisfactory answer my question. Asked me about trying an expensive procedure on the first visit. He seemed to lose interested when I did not want the procedure that he would not answer questions about.Mentioned the fact that I did not want the procedure on the 2nd visit. I will not be going back.

Can't say whether it is the doctor that is the issue. His staff YES! Rude, no professionalism, and no consideration of promptness. I have witness the office staff, particularly two ladies who sit up front, trash talk a patient after he left; OUT in the open with visitors sitting around. They were actually wrong in the situation but wouldn't admit it and made light of a serious predicament that the patient was in. On the same occasion they were rude with an elderly patient. Just Bad.

I have been with dr. Defranko for a year because of my prostate and urination problem. He has done two procedures on me and never has he taken a biopsy to check for cancer. Eventually, I went to another doctor and found out i had stage 4 prostate cancer. I am over 70 year old and it's common in my conditions to have prostate cancer but never cared to check up and get a biopsy! WORST DOCTOR EVER!

Office staff not helpful. Was told my insurance was inactive and after talking to my insurance carrier several time to be told Thai it was indeed active. Called a second time and still was told my insurance was inactive. Called on 12/21 twice and left messages for Chris to call me back and no call back. Don’t know what system she was looking in but incorrect information. Did not like the fact that she was not helpful at all. Will be going to see a different urologist. Terrible experience.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review