Dr. Lori S. Whitley

Impossible to book appointments for existing patients less than 6 months in advance.

Dr. Whitley is a "10" - absolutely tops; never met anyone as skilled and as pleasant,

It was the first time I visited the office and I was five minutes late, she cancelled my appoint. Nobody have told me the policy that they would cancel the appointment for late by 5 minutes. I asked they to pointed out the policy in their paperwork, they couldn't provide. They didn't provide reminders before 24 hours which is the deadline to cancel the appointment. They did not accept electronica referral from family doctor, instead, you have to go to the office to schedule an appointment as new patient and bring the referral. It was the first time I visited the office and I was five minutes late, she cancelled my appoint. Nobody have told me the policy that they would cancel the appointment for late by 5 minutes. I asked they to pointed out the policy in their … More

Dr. Whitley has been my Dermatologist for several years. She has always been the most professional and caring Doctor to me. She is very thorough with her patient examinations and she has a great bedside manner.

I have sought treatment from dermatologist’s for many years. Today was my first visit to Dr. Whitley in Los Alamos. I have never had such a thorough examination. Five star treatment. I wish I felt that way about all my health care providers.

Their service is great, but they have problems answering their phone. I've called many times in the past and left voicemails, but they never answered nor called back. These calls were important, but again, they never got back. They need to improve this aspect greatly, as it is extremely frustrating to get a hold of them. Also, being from out of town, it's such an inconvenience going to their offices to make an appointment or simply get my question resolved- which could've been handled if they would answer their phone. I understand they get many calls, but not answering every time I've called, come on. I'm now considering moving my business elsewhere due to this, which is sad because I've been a patient here for over four years and their service is great. Very, very dissatisfied with the customer service/receptionist area. Their service is great, but they have problems answering their phone. I've called many times in the past and left voicemails, but they never answered nor called back. These calls were important, but again, they never got back. They need to … More

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Would not recommend -- Fist she scoffed when I asked for a skin check; she saw I'd had two moles removed in the past, so apparently I'm a crazy lady with biopsy fetish -- two moles in 15 years. She basically refused to check me. One biopsy said the spot wasn't cancer but rosacea, so I asked about that, and she scoffed again, and refused to explain, treat, or even talk about it. And the kicker was that she *did* offer -- unasked -- to give me some cosmetic treatments. Will NEVER return to her.

Dr Whitley takes the time to explain her findings and discuss options for treatment. It is hard to schedule an appointment but that's the way it is in New Mexico for any doctor.

considered a new patient after 3 years have past...sorry that I don't get problems every year to give you my money. Some dr. oath you all take to help people when you just make people go through all these loops just to seek treatment.