Dr. Lorna Lacen Thomas

Dr. Thomas is the worst doctor I have ever seen. Let's start with the fact that the appointment was for my teenage daughter and they would not allow me in the room with her because it was supposedly too small to accommodate 4 ppl (me, daughter, doc, and assistant) and still social distance. I would not have had a problem with that had they told me that when I made the appt, which would have allowed me to make a decision before traveling to the office and taking my daughter out of school. If there was enough room to distance from my daughter they could distance from me. I only kept the appointment because at my suggestion, I was able to video call her during the exam. Also know they had already taken my daughter into the exam room and I was in the process of making my payment and showing insurance info when they told me I could not go back there with her. No apologies, these are Dr. Thomas rules so I can just cancel. Dr. Thomas' bedside manner was horrible. Knowing I had concerns about my daughter being examined w/o me being present, you would think she would have addressed that upon entry into the room. She didn't greet me nor my daughter, she just came in barking out orders. In fact, she never even asked me nor my daughter if we had any questions. As she was getting ready to leave the room, I asked her to wait because I had questions. Mind you , I only knew she prescribed meds because I heard her telling her assistant to put it in the chart. Me: What medications did you prescribe? Her: Would you even know what it was if I told you? It was just hydrocortisone and something else I can't remember the name. Even so, how disrespectful was that! Me: How do I determine whether I should use the hydrocortisone or the other medication? Her: I guess you have to go to medical school What?!? I thought I was in the twilight zone. I could not understand why she was being so rude and disrespectful. She eventually explained when to use each medication. I have never been treated so poorly by someone who I was giving my money to. I'm convinced she is at a point in her life where she thinks she can treat people disrespectfully and they are just supposed to shut up and take it. After being treated so poorly, I could not understand why she had average to good overall review rating. I looked at her reviews from Google and other websites. If you look more closely at her 5 star reviews, you will see that most of them are posted on the same day or within 1 day of each other. That leads me to believe they are fake reviews posted by her staff or someone else she told to post them. It is very unlikely that real patients would post 5 star reviews on the same day on multiple occasions. Dr. Thomas is the worst doctor I have ever seen. Let's start with the fact that the appointment was for my teenage daughter and they would not allow me in the room with her because it was supposedly too small to accommodate 4 ppl (me, … More

Top class professional service all the time from one of my favorite doctors. Staff well trained and friendly. Highly recommended.

CONT... It was just hydrocortisone and something else. I asked”How do I determine whether I should use the hydrocortisone or the other med? She says” I guess you have to go to medical school” I thought I was in the twilight zone. I didn’t understand why she was being so rude and disrespectful.She eventually explained when to use each med.I’ve never been treated so poorly by someone who I was giving my money to.I'm convinced she’s at a point in her life where she thinks she can treat people disrespectfully and hey are just supposed to shut up and take it. After being treated so poorly, I couldn’t understand why she had average to good overall review rating. Look more closely at her 5 star reviews, you’ll see most of them are posted on the same day or within 1 day of each other.That leads me to believe they are fake reviews posted by her staff or someone else she told to post them.It’s very unlikely that real patients would post 5 star reviews on the same day on multiple occasions.

The worst. Wait times are ridiculous. Dr. Thomas would actually see product salespeople in the office while seeing patients! She takes no time with her patients and rushes them out the door as soon as she can. You're lucky if you get 5 minutes. One time was enough for me. I found another black dermatologist at Henry Ford that I am happy with. The worst. Wait times are ridiculous. Dr. Thomas would actually see product salespeople in the office while seeing patients! She takes no time with her patients and rushes them out the door as soon as she can. You're lucky if you get 5 … More

I have never been treated so rudely and inhumanely in all my 40 years. She literally left me in tears. After waiting 1 hour to be seen she dismissed me with an attitude after I told her I only bought 3 of the 6 medications that she prescribed. She stormed out of my room and I told her I had more questions and she said No you don't have anything else to say and slammed the door. Then her assistant came in who is very sweet to explain more and she yelled at her and pulled her out my room yelling about me not following directions. She should be ashamed of herself and needs to take a course on bedside manners and respect. I hope she seeks anger management as well. I have the best insurance in Michigan and had 4 issues that I was going to let her work on but not anymore!! I have never been treated so rudely and inhumanely in all my 40 years. She literally left me in tears. After waiting 1 hour to be seen she dismissed me with an attitude after I told her I only bought 3 of the 6 medications that she … More

Can we say disliked! First when calling there was confusion about insurance, but clearly the staff didn’t know I had already investigated. Then arriving the staff seemed very cold and distant. Then finally meeting the doctor, I almost see why the staff acted in such a way. Dr. Lorna did not have very good bedside manners. As I was straying to show her my troubles spots she told me very directly, “move your hand so I can see, I am the doctor”. I preferred not use a certain med, she told me to trust her, she has 14 + years in a plaque outside the door. Can you say rude?! Can you say arrogant?! Then with my daughter who has already been self conscious of her skin, the doctor told her she was a mess and that she should be glad she was there to see her cause she was a mess. Can you say rude?! Can you say not good bedside manners?! ????????‍♀️. We will not be returning. Then they can only see you for one thing at a time. Don’t ask about another cuz you’re just there for the thing you made the appointment for. ????????‍♀️. I’m so over her. Dr. Spurling...AWESOME! Can we say disliked! First when calling there was confusion about insurance, but clearly the staff didn’t know I had already investigated. Then arriving the staff seemed very cold and distant. Then finally meeting the doctor, I almost see … More

The first time I went to see Dr Thomas I really did not like the way she was pushing her own product line. It was as if I was there just for her to sell me her skin care products. She really didn't consult me on my skin issue other than giving me a two page list of what foods not to eat and telling me that her product line would clear my skin. I decided to try to go again and this time her office cancelled my appointment with no notice stating that I did not fully complete their on-line portal. I spoke with the office manager who was rude and didn't really know what happened - but also didn't do anything to help the issue. They called me the day before my appointment and asked me to complete the form - which I did. I informed the office manager that I completed the information, I took the day off work for the appointment, and I completed everything that I saw that needed to be filled out. I truly believe a good office manager would have done more to help the issue instead of just telling the patient to reschedule for a form that could literally be completed in less than 5 minutes. This was the worse customer service that I've encountered at a Dr office in a very long time. After I got off the phone with them, I looked at the patient portal and it was complete. I called them back in an attempt to speak with the Dr directly and they would not answer my calls. They seem unorganized, unprofessional and unaccommodating. I will not be patronizing this office anymore and I will not refer anyone to this office - period. I was hoping to speak with the Dr before leaving this review however the office would not take my calls and sent me to voicemail several times. This is absurd. The first time I went to see Dr Thomas I really did not like the way she was pushing her own product line. It was as if I was there just for her to sell me her skin care products. She really didn't consult me on my skin issue other than … More

Friendly knowledge and very cheerful. Beautiful lady, Dr. THOMAS.

Dr. Thomas is a wonderful and knowledgeable doctor. Her bedside manner is superb.

Dr. Thomas is very thorough with her approach to cure your problem. i suffered with a breakout on my face for months, after seeing another Derm twice, I still had no cure. My first visit to her she took the necessary steps to cure me. i am very grateful.

Dr. Thomas was very skilled at addressing my grandson's acne. We were very happy with her friendliness. Our visit was fast and easy. Her staff was very helpful and kind as well Dr. Thomas was very skilled at addressing my grandson's acne. We were very happy with her friendliness. Our visit was fast and easy. … More

This was the worst place that I ever been and will not reccomend this place to no one. Northwest dermatology is the best place to go with good doctor.

Disgusted. I usually refrain from posting my experiences with others but not today! Today was horrible and I have to be honest. I went to Dr. Thomas bc I was a patient of hers prior and had a great experience. 4 years later, I wanted to bring my 13 y.o. Who has acne. Well I also have a 1 year old and she just tagged along, no biggie. Right? Well shortly after arriving I was told that I could not take my baby who I was holding in the visit! (She wasn’t screaming, running, fussing, crying, hungry, stinky, or anything and I have proof) Which also meant I could not take my 13 y.o. In the visit bc I was holding the baby???? No warning, no sign posted, no warning in the email sent prior and I can post it! I was livid to say the least. I came almost an hour away to be turned away. No warning, no accommodations, no apology, not a thing! I would tell you more about the visit but I can’t I didn’t get serviced. ????????‍♀️ I started to fill out the papers and reschedule but I was so upset, I had to leave. I will not be returning. This was so inconvenient, unprofessional, and for what? The doctor was very rude about it and didn’t care that I didn’t get the heads up! ???? What a joke. Good luck with grandma Thomas and her house rules. I think it may be time for retirement for her????????‍♀️. ✅Doctor Heidelberg, here we come Disgusted. I usually refrain from posting my experiences with others but not today! Today was horrible and I have to be honest. I went to Dr. Thomas bc I was a patient of hers prior and had a great experience. 4 years later, I wanted to … More

Dr Thomas is a Very Good Dr although I’ve been a patient for over 11 years my only complaint is her front desk staff very rude, hard to schedule an appointment, they rarely answer the phone and when they do your put on hold or they hang up on you.

One of the best dermatologists i have ever had. Never had a negative experience in all the years i been with her. I live in Texas now and hate that she is not here practicing

Every time I visit Michigan I make an appointment and she is amazing. Dr Thomas listens, the prescribed part oeuvre actually work, and the staff is very accommodating in scheduling. The wait time may be a little longer some days, but it’s well worth it.

Dr Lorna Thomas is the best Dermatologist in the Detroit Metro area. I have been her patient for 15+ years. I now live in Florida but if I need her service I would fly back in a heart beat, she's just that good!! You do have to heal first, people, before you become beautiful! Thanks, Dr Lorna for being the Best, from your long time patient, Donna Chapman-Henderson Dr Lorna Thomas is the best Dermatologist in the Detroit Metro area. I have been her patient for 15+ years. I now live in Florida but if I need her service I would fly back in a heart beat, she's just that good!! You do have to heal first, … More

She is a wonderful doctor that cares about your health and well being. Truly a old school doctor, which I love about her. Very informed and knows her business.

Dr. Thomas is an excellent dermatologist. I have been coming to her for many years because she is an expert in her field. She takes time to listen to my concerns

She interacted with me and knew exactly what she was doing. I'll recommend her to everyone I know.

HORRIBLE bedside manners. Very arrogant. I think her success makes her a little too cocky.

Please go some where else the staff was great but the doctor was horrible. I had a reaction to a MILD skin peel and had to go on vacation with raw cheeks. Now I am a very dark woman so to have pink cheeks was just terrible, and to top it all off dr Thomas was rude condescending and didn't address my concerns. Please do not go here!!!!!!!!!!! Please go some where else the staff was great but the doctor was horrible. I had a reaction to a MILD skin peel and had to go on vacation with raw cheeks. Now I am a very dark woman so to have pink cheeks was just terrible, and to top it … More

Even though my primary care Dr. recommended visiting Dr. Thomas, I did see the awful reviews before I went to the appointment. I wish I had listened. Unaccommodating and unprofessional sum right up. If zero stars were available, that would have been a better choice. The best choice would be minus starts. Both the Dr. and I wasted time. Even though my primary care Dr. recommended visiting Dr. Thomas, I did see the awful reviews before I went to the appointment. I wish I had listened. Unaccommodating and unprofessional sum right up. If zero stars were available, that … More

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I had a appointment today with Dr. Lorna Thomas it was the best experience I had from a doctor office in a long time.the staff was friendly and knowledgeable. Dr. Thomas answers all of my concerns about the rash on my skin, an biopsy was done with minimal discomfort and a follow up appointment was made, I will definitely recommend Dr. Thomas to my family and friend. I had a appointment today with Dr. Lorna Thomas it was the best experience I had from a doctor office in a long time.the staff was friendly and knowledgeable. Dr. Thomas answers all of my concerns about the rash on my skin, an biopsy was … More

I went to Dr. Thomas for some stitches. I received prompt and experienced medical service. The best part of going to Dr. Thomas is her experience with plastic surgery. Because of this good decision, today I have no scar-line from the stitches. Thank you Dr. Thomas.

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Reasonable, dependable and great customer service

Dr. Thomas' advice is spot on, something that I haven't experienced with dermatologists all over the country. My skin is clearer and healthier than it has ever been, and I am in my 40's! Previously, I would have been a perfect 'before' model for an acne medicine commercial. Now, people compliment me on how beautiful my skin is.... something I never thought I would experience. Thank you, Dr. Thomas!

Dr. Thomas is very personable and took time to research and find a diagnosis for my condition. She is very knowledgeable and took time to explain things. I am very pleased with my care. The staff is also excellent. Always pleasant and positive. Really like this office and I am pleased that I came here. I have received good service and treatment that others could not provide.

Quickly attended to my concerns

Dr. Thomas is very knowledgeable in skin conditions and the necessary steps to resolve said concerns. I would not trust my dermatology needs to anyone else.

very open clear as to what is my issue and how to reslove my concern and make it all better with he treatment given this is my best solution,

long time patient who has referred many others for Dr Thomas expert care

Dr. Thomas listens to me and works with me to help me solve my problems. Her solutions are practical and she will offer different methods if the first one doesn't work for you. She has nurses that are caring and polite. They are also very professional. Her office is always neat and clean.

Dr. Thomas and her staff takes care of my dermatological needs in a way that I would trust no other. Really makes you feel like more than just a patient, but a valued client.

Best experience with a Doctor, she really knows what is best for you. I have been coming to her for years.

excellent

From day one I have been treated with not only respect but with kindness. Coming to Dr. Thomas' office is a pleasure. Her staff is also wonderful. Also Dr. Thomas addresses each of my concerns. I highly recommend Dr. Thomas!

i like it very well

Dr Thomas is very thorough and informative. I appreciate her candid and transparent analysis. Her diagnosis has been exceptional

Dr. Thomas has a warm, pleasant and professional manner when interacting with her patients.

Long time patient very satisfied

I've been going to Dr. Thomas for years. I've had several problems with my skin before I moved to Michigan. Dr. Thomas help me to clear the problems and manage the ones that I will continue to have with relief. I love her! Also, she is a joy to talk too!

Excellent care

I value their professionalism from making the appointment, completing procedures and follow-up. Excellent staff!!!

Dr. Thomas efficiently diagnosis issues and provides treatment plans that resolve problems as quickly as possible.

Dr. Thomas is very knowledgeable and competent. She explains the diagnoses and treament plan for your condition(s).

I have been a patient of Dr. Thomas since 1995. I would not go anywhere else for dermatological treatment. I follow her advice with the predicted results. My issues are always addressed. I refer her to my friends. Thanks Doc!!

My experience with Dr. Thomas has been informative, pleasant, and very effective overall. She listens, is pleasant and personable, and has a staff that is as well.

With the exception of today, with the reschedule of appointments my visits have always been outstanding.

Excellent staff and physician services. Dr Thomas stays on top of the latest medical trends. I recommend them often

I have had a few dermatologic issues but Dr. Thomas has always figure out the issue and my skin looks good (like nothing happen). I feel that Dr. Thomas has seen it all types of dermatologic conditions and she makes my skin look good

Dr. Thomas is knowledgeable in her field and she works to get results for you. She is trustworthy and she cares about working with you in your particular case. If you want results she is the person to see.

Dr. Lorna Thomas years of experience and knowledge is apparent in the level of excellent care she gives. Both Dr. Thomas and her staff's bedside manner is second to none. I always leave the office feeling better than I did before coming in.

OMG, she listened to my concerns and explained the reason my skin was having various problems and immediately have the fix for each. She also explained what procedures my insurance would cover, and time line to get all taken care of. Good to know that i look forward to finally having all my skin issues resolved. Thank you Dr. Thomas!!!

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Worst experience in my life. DO NOT go to this doctor. Staff is incredibly rude and doctor is NOT patient friendly.

Terrible service! The office staff is unaccommodating and unprofessional. Don't waste your time.

Office staff is rude and condescending. They do not value you as a person let alone a patient. They placed me in a room and I waited an hour (total 2 hour wait time) without any communication. When I finally got feed up; told them I would like a refund, because you have to pay before being seen. The girl while sucking on candy and smacking her lips pointed me to the checkout desk, with an oh well attitude. Not, what's the problem, let me see, just...bye! The checkout clerk was concerned and asked what was wrong. When I asked to speak with the office manager, was told she was seeing patients...well is she an office manager or doctor? I felt DISRESPECTED and TARGETED. They don't offer late or weekend appointments, so I had to take time off work and make accommodations for my trainee to make this appointment. Very UNPROFESSIONAL. Save your time and peace of mind. Office staff is rude and condescending. They do not value you as a person let alone a patient. They placed me in a room and I waited an hour (total 2 hour wait time) without any communication. When I finally got feed up; told them I would … More

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Dr. Thomas is very professional, personable, and engaging, I highly recommend her. However, due to the degrading treatment received from her front line staff I am unable to recommend anyone to this office. The staff requires Customer Service Sensitivity Training. I am paying a great deal for an office visit to be treated so badly by office staff. I sincerely hope Dr. Thomas acknowledges this deficit in her professional practice before she loses more patients, she deserves better.

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I was not able to meet Dr. Thomas because of her terribly rude staff. The receptionist was not only rude and un willing to help, but she was extremely dismissive to both my mother and I. I'm not sure how great of a doctor Dr Thomas is, but it is not worth the visit at all if you're forced to deal with her so very unprofessional staff.

I had my first appointment with Dr. Thomas this week. Scheduling the appointment was effortless and professional. Upon my arrival the staff was very friendly and professional. I was called within 20 minutes for my exam. Dr. Thomas was courteous and immediately put me at ease. The reason for the tests, probable diagnosis and appropriate treatment were thoroughly explained. I did not reel rushed, I had her undivided attention. This was one of the best experiences I've ever had with a doctor.

I will no longer be a patient of Md. Thomas. Her staff is tremendously rude. I called in to have a prescription refilled and was told that the nurse would be calling me back. It never happened nor was that the first time that my request had gone unanswered. I called in a second time to speak directly to the nurse and not only was I denied but I was hung up on, after being spoken to very condescendingly. I made mention of the interaction to the MD and its obvious why her staff's that way.

I was excited to see someone who specialized in Keloid removal and treatment but I will be looking elsewhere. I couldn't even get past the receptionist who hung up on me twice. She was so very rude and didn't stop talking long enough for me to say a single thing. If this is how they allow their receptionist to act then I do not desire to see what the rest of the staff is like. If I could leave 0 stars I would. I was excited to see someone who specialized in Keloid removal and treatment but I will be looking elsewhere. I couldn't even get past the receptionist who hung up on me twice. She was so very rude and didn't stop talking long enough for me … More

First, Dr. Thomas is a nice lady to talk to, but I think you need more experience as a dermatology patient than I had prior to going to her. I know nothing about my skin. What type I have, etc. All I knew was that I had more zits than I have ever had, and I was having trouble getting it under control. I figured I'd go and find out about my skin, maybe discuss a care plan for anything else I needed done. But she can only do 1 thing per appointment, so what I wanted and what happened were not the same. (Probably because I said 'acne' was my concern) In any event, she came in and confirmed that I do have adult acne. She wrote up a list of prescriptions with use instructions and sent me on my way. No explanation for why each item was needed or anything. In total, I think I spent about $400 or so to get all of these items, but I still don't know what each one's purpose is. I am not sure which item is causing a reaction with my skin, but one of them is. I ended up switching doctors for the appointment about my reaction. Hopefully, I can get everything straightened out and be better able to understand my personal needs. :/ First, Dr. Thomas is a nice lady to talk to, but I think you need more experience as a dermatology patient than I had prior to going to her. I know nothing about my skin. What type I have, etc. All I knew was that I had more zits than I … More

Overall bad experience. Customer service terrible. Do not recommend it.

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Was not able to have an experience with Dr.Thomas personally due to the rudeness of her staff. In January I called and left a voicemail with no call back. Today, I called and was left on hold for about 13 minutes before the person picked back up and hung up on me. Her name was Destiny and when I called back again, she had an aggravated tone with me while trying to set up an appointment. I later found out a new patient appointment wouldn't be available until March 28th. Utterly ridiculous!

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