Mary Chau

I went to see Dr. Chau today, and I was telling her my left leg was hurting and I had a burning sensation. She ran her finger down the middle of my back, then my left side of my back, and my right. She told me she could feel spasms in the middle of my back on both sides. I hadn't even mentioned it to her yet, and she knew. That's a awesome Dr. So, glad I have her as a Doctor. She is very professional, kind, and patient. Has great bedside manners. All the staff is awesome and nice. I'm a Registered Nurse, and she is one of the best.

Doctor is thorough, knowledgeable and kind. Very thankful I found her!

Staff has the most horrible attitude out of any place we've ever been to! They are rude and inconsiderate, yell at patients, promise one thing and once you agree they change their actions. I cannot emphasize how rude this office is. They don't even try to show compassion to patients. They don't care about their patients and only about money (they charge 10 times more than their said rate). They treat everyone only as money bags. Also four hour wait time! But the attitude is absolutely unacceptable! Staff has the most horrible attitude out of any place we've ever been to! They are rude and inconsiderate, yell at patients, promise one thing and once you agree they change their actions. I cannot emphasize how rude this office is. They … More

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Dr Mary Chau has been our family’s primary doctor for years. She is very sweet and cares about her patients. She has gone above and beyond to take care of our medical needs.

Dr. Chau is the best primary care physician I have ever had. She is very caring and has great bedside manner. She always listened to every concern I have even if it made the appointment a little longer. Her front staff was always nice and cordial to me. They even waived a fee one time for canceling an appointment last minute. I will always be grateful for this doctor and her staff. Dr. Chau is the best primary care physician I have ever had. She is very caring and has great bedside manner. She always listened to every concern I have even if it made the appointment a little longer. Her front staff was always nice and … More

If I could leave 0 stars I would. This dr should not even be practicing anymore. She prescribed 3 new medications over the phone to m brother WITHOUT seeing him or even talking to him on the phone!!!! His xwife called the dr and requested it. This is WRONG! These pill were for a condition he has never been diagnosed with! It turned him into a zombie falling all the time. Another dr couldn’t believe he was ever even prescribed these meds. He stopped all the meds she prescribed him and was back to normal. 100% UNACCEPTABLE! DO NOT see this dr.

Staff has the most horrible attitude out of any place we've ever been to! They are rude and inconsiderate, yell at patients, promise one thing and once you agree they change their actions. I cannot emphasize how rude this office is. They don't even try to show compassion to patients. They don't care about their patients and only about money (they charge 10 times more than their said rate). They treat everyone only as money bags. Also four hour wait time! But the attitude is absolutely unacceptable!

Dr. Seem ok office staff VERY RUDE! AND UNPROFESSIONAL !!

Terrible service...she is a nice lady but it takes forever to get in to see her even when it could be a serious issue....I don't even try to go and see her anymore if I have an issue because it wouldn't matter. If I couldn't feel my foot anymore she'd probably see me in two months and then probably do nothing about it.

The only reason this woman is getting one star is because zero is not an option. I have been a Nurse for over 20 years and I am currently in school to become a NP. This sorry excuse for a provider is so condescending and rude. I don’t know how anyone would think she is a good doctor. Her tone and affect are bland and out of touch. Her bedside manner is deplorable and borderline abuse. I would not recommend this “Doctor” if a loaded gun was held to my head. Shot me, I would rather die than be seen by her. The only reason this woman is getting one star is because zero is not an option. I have been a Nurse for over 20 years and I am currently in school to become a NP. This sorry excuse for a provider is so condescending and rude. I don’t know … More

I should have read these reviews before I signed on with this doctor. Dr Chau herself is nice enough, when you get into a room with her. Outside of that, her office constantly schedules appointments that are not needed, and try to shame you or withhold necessary prescriptions should you decline the appointment. A few weeks ago I was urgently see her because I needed a prescription for blood thinner. I had seen her for this previously in which case she ran tests, got me to agree to weekly blood tests and then wanted the cardiologist to fill it. Long story short, I was referred back to my primary to write the prescription to which case she insisted to see me again urgently. I scheduled this appointment, and a medical transport as I am mostly home bound. The ride service ran late, but I kept the doctors office notified every step of the way, including when we left the house and that we were going to be late. They said it was fine, but to hurry. Keep in mind I was already late for this appointment when I left the house and called the doctor. We arrived roughly 15 minutes later to which I got a call in the parking lot, informing me that I would have to reschedule. I informed them that I was already in the parking lot and would be there in a few minutes. She informed me that if we did not get there in 30 seconds, I would not be seen. Sensing urgency, the driver of my ride service sprinted to the office while pushing my wheelchair. We arrived 2 minutes later. The appointment was for noon. We got there 17 minutes late. We called at noon to inform them we would be late. They said, “Hurry”. Here is where it gets unprofessional. Nobody told me there was a 15 minute rule. I’ve dealt with doctors who had them and because I communicate when I am running late (It does happen with medical ride services), we have always been able to cancel without me leaving the house. This nurse at the counter informed me that an office manager, who is not in the office, made the decision that I will not be seen. I was panicking, but I was polite and told her that I did not wish to reschedule but that I would like to call my case manager. She didn’t say anything for 5 minutes while I tried over and over to reach someone. Apparently my case manager was at lunch. At this point I was about to figure out my next step when the front desk nurse informed me that if I wasn’t going to reschedule that I would need to leave Immediately or she would be calling the police to have me removed. At this point, I fired my doctor. I don’t like to do things like this, and to be honest I was loyal to a somewhat hostile staff for over a year as i wanted to work with the system. That threat after being blown off so completely over an appointment they told me was critical was the last straw. They should have informed me about the 15 minute rule when I informed them I was running late. They could have kindly asked me to leave the building if they wanted to go to lunch so bad. I probably still would have ended up finding a new doctor, but it would have been more amicable. I definitely wouldn’t be posting this warning to others under those circumstances. Let this stand as a warning about using this doctor. It is not a review. It is a warning that you need to have all of your ducks in a row and expect to go to a lot of unessesary appointments. If you are handicapped or homebound, find another doctor. Also it’s important to not to the handicapped, this doctors office is by far the least handicapped accessible of any office I have ever visited. To get there you must cross a courtyard, ride an elevator, and then travel around the whole building through an outdoor catwalk. I should have read these reviews before I signed on with this doctor. Dr Chau herself is nice enough, when you get into a room with her. … More

I have been seeing Dr. Chau for a few years, even after re-locating to San Jacinto I stayed with her because I trust her. Staff is extremely efficient and professional and I can usually get into see her with little advance notice. She is a very warm and caring person, great traits in my opinion for a Doctor to express. I highly recommend her! I have been seeing Dr. Chau for a few years, even after re-locating to San Jacinto I stayed with her because I trust her. Staff is extremely efficient and professional and I can usually get into see her with little advance notice. She is a … More

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Dr Chau is rude and dismissive. I have been a nurse for over 20 years and she spoke to me as of I am a child and do not know what I am talking about. Unless you follow her 100% she thinks you are not in good health, even when lab results show a marked improvement and are trending towards normal. Unless you like being made to feel like an idiot, do not go here.

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Front office can be very short and rude.I called in because I needed a physical..after waiting several months and checking with my insurance, they never submitted my claim as a physical. She couldn't answer me as to why it had not been submitted that way even though I had been told it was a physical.

I had this doctor for 4 years. Twice I needed to see the doctor as soon as I could. Both times I was told to go to the emergency room because they were booked up for the next two weeks. Why bother having a doctor if they can only see you when they want to do a check up and not there for you when you need medical attention? Also, receptionist is not professional at all. Does not return calls and makes decisions on her own without asking the doctor.

Dr Chau was a great doctor until she and her office decided to "kick us out" and no longer accept us due to our insurance changing. We've been with her office for 3 years and were told they only accept our insurance on a case by case basis...apparently we aren't one of those cases? This has caused an incredible inconvenience and their lack of sympathy for the situation they've placed us in was unbelievable. Dr Chau was a great doctor until she and her office decided to "kick us out" and no longer accept us due to our insurance changing. We've been with her office for 3 years and were told they only accept our insurance on a case by case … More

Worst experience with a doctor's office in my life. Went to her and she initially agreed to treat me for my adhd, then she made it difficult to get appts within 30 days, and her and office staff made me feel like I was a crazy drug addict, despite me bringing my medical records, past rx history. She was not supportive of mental health issues while I was trying to find another avenue to handle adhd rx she wasn't empathetic to helping me transition into a psych which takes a few months to get apt

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THIS OFFICE IS SO HORRIBLE! THE FRONT DESK GIRLS HAVE NO IDEA WHAT'S GOING ON. ALL THE SAY IS TO URGENT CARE. DON'T GIVE THEM YOUR MONEY. I DON'T EVEN WANT TO GIVE THEM ONE STAR. DON'T EVEN KNOW HOW THEY ARE CALLED A DOCTOR OFFICE. RUN RUN DON'T GO THERE!!!!!!

Worst doctor experience ever! I was experiencing pain in and around my left side of my chest area after I met with Dr. Chau I was given an EKG by her medical assistant the results were normal. That was it, I didn’t hear from the doctor, no follow up, no follow through, nothing, I thought perhaps there would be a referral letter, a call or something to further investigate what the problem is. This was during the months of November and December so the holiday was among us, but after 2 ½ months later I was informed that I have a referral to see the cardiologist. I was shocked to say the least, but if that wasn’t an insult to injury I found out by the cardiologist office that the referral had expired. Certainly, when the office assistant Danine Polus gave me the referral she must have known that it had expired then. When I addressed the bad care I was being given she didn’t act surprised or apologetic what so ever. Worst doctor experience ever! I was experiencing pain in and around my left side of my chest area after I met with Dr. Chau I was given an EKG by her medical assistant the results were normal. That was it, I didn’t hear from the doctor, no … More

Dr. Chau appears to be a caring physician but I question that. Her office assistant Danine can't pretend as well, she just down right rude. I needed to see the doctor for what I felt was a severe UTI problem I tried to get in ASAP but was put out on the schedule for 30+days, she recommend the emergency which would've been costly. I had to call my health insurance company to assist me in this matter. I found out that I could go to Urgent Care instead of the ER. I wondered why didn't Danine didn't recommend Urgent Care as appose to the ER certainly being in the medical care industry she knows this to be an option for patience. Dr. Chau appears to be a caring physician but I question that. Her office assistant Danine can't pretend as well, she just down right rude. I needed to see the doctor for what I felt was a severe UTI problem I tried to get in ASAP but was … More

Dr. Chau is a good MD, but her receptionist Deanne were very unprofessional, rude and bad customer service. Since 2015 I have requested several time the break down of all my medical charges and sent me a copies to my email or mail to my address so I can review the charges with my insurance account representative , but they never made an effort to do it. I also requested to speak to the manager and she will get you the round around excuse. I have visited and sit on her patient waiting room several time and done nothing to me and received a bills to my insurance. They cut off my Rx which very vital to my health so they can collect the balance in my account. I have no problem paying the balance , my problem are the unnecessary charges that was made in my account. The bottom line, if we do not stand up and speak out as patient, we are always going to be a victim of this over charges practices. Dr. Chau is a good MD, but her receptionist Deanne were very unprofessional, rude and bad customer service. Since 2015 I have requested several time the break down of all my medical charges and sent me a copies to my email or mail to my … More

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Awesome first Visit. She took her time to listen to my issues and together we came up with a plan to move forward. I feel very comfortable with her. Very pleased with her.

MY MOTHER WAS RECENTLY TREATED IN THE ER FOR HER BLOOD PRESSURE WHICH WAS DANGEROUSLY HIGH. UPON HERE RELEASE SHE WAS INSTRUCTED TO SEE HER DR. TO DO A RECHECK TO READJUST HER MEDS. THE DR WAS NOT IN AND THAT THE NURSE WOULD REVIEW HER TEST RESULTS AND THE NURSE OR SO WOULD CALL HER. NOBODY CALLED HER BACK UNTIL TODAY WITH A FUTURE DATE APPT. MY MOTHER WAS JUST TAKEN BY AMBULANCE BACK TO THE HOSPITAL. BAD SERVICE, BAD CARE!

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Love DR. Chau, the best doctor in the INLAND EMPIRE !

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I was experiencing some pain on the left side of my chest around the breast area. I called Dr. Chau’s office, to make an appointment. After I met with Dr. Chau I was given an EKG by the medical assistant, the results were normal. Dr. Chau didn’t return back, no follow up, no follow through, nothing she was done. I found out 2 1/2 months later I had an expired cardiologist appointment.

Office staff has to call you back with each call. Asked to speak with dr. Said I couldn't due to office policy. Recently changed insurance and they would not give me a paper copy of current prescription, stated I could come in and pay $140 to see dr out of pocket for prescription. horrible patient care.

Office staff is rude and uncaring. Wait time to be seen is extremely long and then once Dr. Chau sees you she rushes through the visit. She is quick to hand out medication do cover the problem not fix it.

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I am so happy I found Dr Chau. I love that she takes the time to explain things to you and she's doesn't care how many questions you ask. She is very patient and extremely nice. I feel like I'm finally getting the treatment I deserve and answers I've been looking for. I will definitely recommend her as a primary care physician.

I cant even say- First visit and 3 weeks later someone called told me all sorts of things didn't know what meds I had taken sent me for Labs and I had just gone the week prior - No I was out. You expect the doctor to have a visit and go over labs and meds- then asks for an appt. 2 months later - I said no Im out Bldg is a church bldg just ugly and old.

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Our whole family loves Dr. Chau. She listens completely to our concerns and addresses each and every one thoroughly. She's extremely smart and competent. We are very happy with her office and staff.

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Very disappointed with Dr. Chau's practices. Although she is a nice enough doctor I discovered very quickly its all about trying to get as much money out of a patient as possible with her. 2 visits in one month just to get medications refilled and even wanted a 3rd time in less than one month to get maximum revenue out of each patient. Very disappointing very! I wont recommend her to anyone anymore based on this experience Very disappointed with Dr. Chau's practices. Although she is a nice enough doctor I discovered very quickly its all about trying to get as much money out of a patient as possible with her. … More

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