Dr. Mary L Coan

Dr Mary Coan at Integrative Family Care at Clifton Springs has been my Physician for a long time. We first started going to Dr. Coan when her practice was in Gananda, NY and I followed her to Clifton Springs. Dr. Coan has successfully treated and guided me through a terrible life-threatening illness. Her vast medical knowledge and homeopathic methods meld with my lifestyle and my way of thinking. I do not believe I could ever find a better Doctor than Dr. Mary Coan, I am truly blessed to have her! Dr, Coan’s Nurses and office staff, they all have been fantastic on trying to meet my needs and requests.

Dr. Mary Coan is the type of doctor every other doctor should strive to become during their career. She listens to the patient and takes time to review data (testing, patient feedback, etc.) before reaching any conclusions or providing treatment. If you go to a regular run-of-the mill MD, he/she follows some protocol dictated by the AMA/insurance company because doctors are no longer allowed to think for him/herself. This is incredibly dangerous because each person has their own individual needs. Furthermore, the healthcare in this country is made to keep people sick and keep them paying large sums of money. Thankfully, Dr. Coan offers a DIFFERENT approach that does not rely on this broken system. I am proud to have doctor who is concerned more about prevention and healing the body versus adding more medication and/or surgery. She is amazing and I would recommend her to everyone!

Dr. Coan is the only physician my wife and trust implicitly. Her staff is very friendly, helpful, and patient. If we move away from Rochester, we will still retain Dr. Coan’s services, returning when necessary.

I am extremely pleased with the care I receive from Dr. Coan. She is detailed oriented and doesn't let things fall through the cracks. She listens; she offers her medical advice and suggestions and her office staff works well and as a team with her. She does not rush you out of her office until she has answered your question as some doctors have done. I cannot imagine finding a doctor who is as good as her. I am so glad that my friends told me about Dr. Coan many years ago. No doctor takes as good care of me than Dr. Coan. Excellent physician!

Very understanding, Takes her time with her patients. She and staff are one of a kind

I have been fortunate to have excellent doctors most of my life, but none compare in the time, personal attention, follow through, and knowledgeable care I receive from Dr. Coan. Her staff are courteous, kind, well trained, and go well beyond the call of duty in serving her patients. I find Dr. Coan uses her background and Ph. D. in toxicology to explore all options for me and I feel she knows far more about meds and interactions than many doctors have from their med school studies. I never hear her say "It's standard of care." She searches until she finds what's best for me! I'm never rushed out or left with unanswered questions. I am so grateful for her care.

We love Dr Mary Coan. She is so very caring and her staff are the best. We almost consider her family. She discovered our grand childs type one diabetes which is something our grand daughters pediatrician didn't find. Thank you for all you do!

Excellent, very thorough and informed about latest developments in medicine, genuinely caring and personable physician, one who is not afraid to think outside the conventional medical thought. What a relief !!!

Dr. Coan is great, although I still had to do most of my own research, she was able to work with my findings. When I got laid off due to covid and couldn't keep paying the extra money to be her patient I suddenly without notice couldn't get my prescriptions refilled. Went round and round with the company and even tho I had only 1 annual wellness exam I was being charged for two and they would not work with me at all saying I owed $1000 and would still have to pay the full amount even tho I haven't and would not be allowed to see my dr. Untill the full back amount was paid. This group she joined ruined a good dr. I'm not left with no thyroid medication and not sure what will happen next and very worried what will happen to my health without that medication. Dr. Coan is great, although I still had to do most of my own research, she was able to work with my findings. When I got laid off due to covid and couldn't keep paying the extra money to be her patient I suddenly without notice couldn't … More

Never seem to be able to schedule an appointment. Easy time I am able to schedule an appointment I end up waiting. Last time I waited over 20 minutes. Each time I go there’s a different PA and haven’t seen Dr. Coan in years. Ridiculous!

My entire family LOVED Dr Coan. It was NEVER easy to make a call to ask any questions or schedule an appointment. The staff was abrasive to each of us and at times obtuse to not only me but members of my family. I did address it with Dr Coan once and it appeared better for a short time. Between front desk and nurse, it was like a wall. Making Dr Coan aware of this “problem” never changed it which led ME to believe, it was intended to be that way. Dr Coan is SO SMART, compassionate and reads your blood work like a personal diagram but you have to look at the whole picture. Dr Coan decided to change her practice to a concierge practice in which you had to pay almost 2000. A year per person in the family ( out of pocket) to ensure you would see HER. This felt like a kiss off for many patients. I wish her well and I hope she didn’t cut of her nose to spite her face My entire family LOVED Dr Coan. It was NEVER easy to make a call to ask any questions or schedule an appointment. The staff was abrasive to each of us and at times obtuse to not only me but members of my family. I did address it with Dr … More

I saw Dr Coan for yrs until Just recently. I never had a problem getting an appt. I loved her staff & had to change to a new Dr due to the expense of the concierge service. I’ve never been healthier under Dr Coan’s care

Both staff I spoke to on the phone were rude, cut me off mid-sentence, and were patronizing.

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Dr Coan is awesome, but the staff is not easy to deal w/. I schedule my app. For routine checkups w/out any problems. BUT, when I am sick or need to be seen, I have been told by staff to go to urgent care or E.R. . When this happens, it is very upsetting/frustrating. Nathan is awesome, very thorough and caring, too.

I have been seeing Dr. Coan for years, since before she moved to her Cifton Springs office. I've always been happy with her methods, her treatment of me as a patient and a person. But she recently became a concierge (rich persons) doctor. I understand it is probably for the benefit of her practice, as it is very costly to practice medicine. But I can't afford the new annual fee. I will miss her and (most of) her staff.

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If you are looking for a truly holistic M.D. who tries the natural way first before expensive drugs tests etc. this is your person.

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I have recommended Dr. Coan to many friends and family. She has incredible diagnostic skills.. She uses the natural approach before jumping to pharmaceuticals or surgery. I am 68 years old and have been able to sustain a healthy lifestyle thanks to her coaching and care. Patricia Bailey

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Very knowledgeable and treats in a holistic fashion. Treats patients by educating them not just by prescribing medication. Very easy to talk to. Great Office Staff

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Very knowledgeable. Has experience with pharma drugs and adds a holistic approach.

Had a lump in my breast and was seen by a nurse practitioner in Dr Coan's office. Ultrasound and mammogram results shown a cyst. Dr never suggested followed up exam or needle biopsy. 7 months later I asked a plastic surgeon to remove cyst. He scheduled a biopsy prior and found area was not a cyst, but a mass w stage 3 breast cancer that had spread to my lymph nodes. After results were sent to Dr Coan she had her SECRETARY call me and ask if I wanted any nutrition info. w nothing else said :((

Dr. Coan was very demeaning and showed no interest in her patient's wants and wishes.

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