Sasha Wainstein

(Translated by Google) Very good result with the surgery but very bad customer service. Very dirty and disorganized. (Original) Muy buen resultado con la cirugía pero muy mal atención al cliente. Muy sucios y desorganizados.

Dont bother with this place. Never had any bad experience with any health care place but this office. Waited 2 hours then go in sat with this lady name fanny. This lady FANNY she deserves to get fire on the spot. RUTH RUTH RUTH!!!!!!!! Im not a criminal, im a patient. But i felt i was interrogating by her in the room. I walked out right a way. Didnt get a chance to see a nurse/doctor. Wasted 2 hours of my life to see someone so disrespectful to patients. But i blame the person that hire such nasty people. She doesnt belong in the healthcare system. She indeed need learn some respect for other people. Dont bother with this place. Never had any bad experience with any health care place but this office. Waited 2 hours then go in sat with this lady name fanny. This lady FANNY she deserves to get fire on the spot. RUTH RUTH RUTH!!!!!!!! Im … More

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(Translated by Google) For me it was a horrible experience, I went to the queens office. The doctor is very professional and polite but, his assistant who, I think is his wife, is an extremely rude person. While I was waiting for my turn, the assistant told the patient who was with the doctor who had to leave that he had already finished while the doctor was still explaining to the patient, he also told me that I had to go but, in addition to that, he also began to insult the doctor in front of me, without To say that the receptionist had already been scolded in front of the patients who were waiting. Definitely that this lady is a savage who cannot work with people. (Original) Para mi fue una experiencia horrible,fui a la oficina de queens.El doctor es muy profesional y educado pero,su asistente que,creo que es su esposa es una persona extremadamente grosera.mientras yo esperaba mi turno,la asistente le dijo a la paciente que estaba con el doctor que,tenía que largarse que ya había terminado mientras el doctor aún continuaba explicando a la paciente, a mi también me dijo que tenía que irme pero,además de eso también empezó a insultar al doctor delante de mi,sin decir que la recepcionista ya había sido regañada delante los pacientes que estaban esperando.definitivamente que esa señora es una salvaje que no puede trabajar con personas. (Translated by Google) For me it was a horrible experience, I went to the queens office. The doctor is very professional and polite but, his assistant who, I think is his wife, is an extremely rude person. While I was waiting for my turn, … More

(Translated by Google) Hello, I made an appointment for 1 pm, I arrived at 12:30 pm, I identified myself and gave the insurance card and the referral of the primary doctor, the receptionist took a copy of the card, two to be exact, returned it to me and He said he needed the electronic referral, to which I let him know that when I made the appointment that it was necessary and they informed me that it was not, so I did not worry about looking for it before the appointment, after an hour and twenty minutes after Upon arrival, the receptionist told me that if I had called through the electronic referral, and my attitude was obviously not the same, she asked me again for the insurance card twice, I don't know why I had made a copy and I called the insurance company For the electronic referral and with an unpleasant attitude after an hour and a half of waiting he made me go to the doctor's assistant. That's when the worst began, it was the first time I requested an appointment with the doctor in Brooklyn, because I told her that I had seen him in Queens before and she replied that a month ago that had happened, so I told her, let me laugh because in March 5, when I looked for an appointment with him, they told me that the Queens office did not accept my insurance and since March to this day, more than a month has passed, she tells me, I need a urine sample, to which she replied, very well where is the bottle and she pointed to the bathroom as if I had to know, I replied where the bottle is? she indicated a dispenser in the bathroom, I made the sample and told me to sit in her office, she asked me in Demanding attitude due to some documents that I had in hand in English, to which I replied in English as well: it is not your business, he asked if I had done the PSA test and I answered that yes, two months ago in the laboratory, already my patience was at the limit, he comes back and asks me for my papers and I told him what e no, they had nothing to do with the appointment, so, he takes out his spiel that he treats her badly, that she was from Colombia-Buga- that she was a woman, that Colombians do not treat like that, patatin, patatan, at all These were silent without answering anything out of respect, but I could not bear that he continued to make statements outside of a medical context, I got up and left the office. He did not disqualify Dr. Wainstein's medical suitability, especially if I do so from the administrative staff that assists her, it is not fair to wait more than an hour and a half for them to start doing the admission process and for the treatment to fall outside the parameters of medical attention . Dr Wainstein, I was a patient poorly cared for by your administrative staff and therefore I am not going to recommend that you go to see him, because professionally I keep the best memories of you but not of your assistants. (Original) Buenas, programé una cita para la 1 p.m., llegue a las 12:30 pm, me identifiqué y entregué la tarjeta del seguro y el referido del doctor primario, la recepcionista tomó copia de la tarjeta, dos para ser exacto, me la devolvió y dijo que necesitaba el referido electrónico, a lo cual le dejé saber que cuando hice la cita que si era necesario y me informaron que no, por lo que no me preocupe en buscarlo antes de la cita, luego de una hora y veinte minutos después de mi llegada, la recepcionista me dice que si había llamado por el referido electrónico, ya mi actitud obviamente no era la misma, ella me volvió a pedir la tarjeta del seguro dos veces, no se entonces para que había hecho copia y llamo a la aseguradora por el referido electrónico y con actitud displicente después de hora y media de esperar me hizo pasar donde la asistente del doctor. Ahí comenzó lo peor, era primera vez que solicitaba cita con el doctor en Brooklyn, pues le dije que lo había visto en Queens antes y ella me respondió que hacia un mes había pasado eso, por lo que le dije, permítame me río porque en Marzo 5 cuando busque cita con el me dijeron que la oficina de Queens y no aceptaba mi seguro y desde Marzo a el día de hoy ha pasado más de un mes, ella me va diciendo, necesito la muestra de orina, a lo que respondi, muy bien donde está el frasco y ella como si yo tuviera que saberlo me señaló el baño, replique donde está el frasco?, me indicó un dispensador en el baño, hice la muestra y me dijo que me sentara en su oficina, me preguntó en actitud demandante por unos documentos que tenía en la mano en inglés, a lo que le respondí en inglés también: it is not your business, preguntó si había hecho la prueba del PSA y le respondi que si, dos meses atrás en el laboratorio, ya mi paciencia estaba al límite, vuelve y me pregunta por mis papeles y le dije que no, que no tenían nada que ver con la cita, entonces, saca su perorata de que la trate mal, de que ella era de Colombia-Buga- que era mujer, que los colombianos no tratamos así, patatin, patatan, a todas estas estaba callado sin responderle nada por respeto, pero no soporté que siguiera haciendo aseveraciones fuera de contexto médico, me levanté y me salí del consultorio. No descalificó la idoneidad médica del Dr Wainstein, más si lo hago del personal administrativo que la asiste, no es justo esperar más de hora y media para que empiecen a hacer el trámite de ingreso y que el trato se salga de los parámetros de atención medica. Dr Wainstein, fui un paciente mal atendido por su personal administrativo y por ello no voy a recomendar que vayan a verlo, pues profesionalmente de usted guardo los mejores recuerdos más no de sus asistentes. (Translated by Google) Hello, I made an appointment for 1 pm, I arrived at 12:30 pm, I identified myself and gave the insurance card and the referral of the primary doctor, the receptionist took a copy of the card, two to be exact, returned … More

Dr. Wainstein and his staff were absolutely professional, kind and my needs were addressed in a humanistic way. I highly recommend this practice

Horrible my mother waited from 130pm and waited until 430pm and left. Very unprofessional receptionist Fanny hung up on me after I questioned why my mom was there for so long

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Very weird practice... called them for an appt. Nobody answer the phones... got a "receptionist " on a thrusday ... she told me they werent open so call on monday... monday nobody picked up the phone.... then called on tuesday "someone"picked up told me to call on wednesday but they ate only open monday OR Wednesday.. i told her nobody picked up on monday... Dont bother with this place Very weird practice... called them for an appt. Nobody answer the phones... got a "receptionist " on a thrusday ... she told me they werent open so call on monday... monday nobody picked up the phone.... then called on tuesday … More

The case manager did not know what she was doing and accused my wife of manipulating me she tried to separate us while we were there. I wanted my wife to be present. The case workers English was the pits I did not understand anything she was saying she was very rude to my wife as well . While we were there they took my blood said it was to test it and then after the test they told us we had to leave because they are not going to bill us we have to pay co pay today. Want to say that it is not clean here either it smells like urine all through the office. Do yourself a favor and find another place that knows what they are doing and knows how to talk to people. The case manager did not know what she was doing and accused my wife of manipulating me she tried to separate us while we were there. I wanted my wife to be present. The case workers English was the pits I did not understand anything she … More

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(Translated by Google) Excellent urologist ... he explains everything calmly and very expert ... the staff is great (Original) Exelente urologo...explica todo con calma y muy experto....el staff es buenisimo (Translated by Google) Excellent urologist ... he explains everything calmly and very expert ... the staff is great … More

(Translated by Google) The best urologist solved my grandmother's problem, and she had this ailment for more than 15 years, and went through many doctors without finding the underlying problem, until it came to the hands of Dr. Wainstein and everything changed for the better, The only thing you have to wait for is that being an excellent doctor, he has many patients, but it is worth the wait. (Original) El mejor urólogo resolvió el problema de mi Abuelita, y Ella tenia está dolencia por más de 15 años, y pasó por muchos médicos sin encontrar el problema de fondo, hasta que llegó a las manos del Dr. Wainstein y todo cambio para bien, lo único que se tiene que esperar por que al ser un excelente médico, tiene muchos pacientes, pero vale la pena la espera. (Translated by Google) The best urologist solved my grandmother's problem, and she had this ailment for more than 15 years, and went through many doctors without finding the underlying problem, until it came to the hands of Dr. Wainstein … More

The doctor himself is wonderful. The receptionist is utterly incompetent and very rude. She pulled me out of the doctor's office while I was waiting for the consultation to begin because my insurance couldn't be validated. I told her the info was correct and she should call my insurance to check. Her response was - it's not my job. Well then, whose damn job is it?? I called the insurance company and they called the lazy receptionist to confirm that my insurance was active. Seriously horrible receptionist who seems to hate her job, her colleagues and the patients. Even her phone manner is terrible. The office and facilities are very clean. The clientele is mixed. I saw Jewish as well as Hispanics patients, and the staff speak Spanish fluently. The doctor is very competent and has a great bedside manner. Highly recommended. The doctor himself is wonderful. The receptionist is utterly incompetent and very rude. She pulled me out of the doctor's office while I was waiting for the consultation to begin because my insurance couldn't be validated. I told her the … More

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reports needed for my patient they never answer, no answering service. IDK if they are open closed no longer working who knows.

Very bad experience. Front of the office dirty , people in the front desk like snakes in terrarium mute and aggressive.

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I first called to confirm the appointment and they argue with me saying I had to appointment,I had just a foto copy of my insurance and she told me I couldn't be seeing. A gentleman walks to the from and ask for his prescription and the RUDE lady behind the glass ask is it was for sex and if it is for sex that he was to old for sex, this took place in front of of the entire office full of patients. I'm was hoping that the medical staff would be better but I was extremely disappointed with the services that was giving to me at this place. I first called to confirm the appointment and they argue with me saying I had to appointment,I had just a foto copy of my insurance and she told me I couldn't be seeing. A gentleman walks to the from and ask for his prescription and the … More

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