Thomas M. Ratino

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***UPDATE 3-2023*** FRONT OFFICE Seems like THANK GOODNESS, NEW staff(or at least enhanced training) because their front check in to the back check out and even on the phone--- the staff have been WAY MORE helpful, nice, and actually caring. Even though it took 4 days for PA, NP. DR to get back to me, the front desk lady went into detail the message sent and my previous call. Very nice and caring. NOT at all like the way staff has been last few years His FRONT OFFICE staff and NURSE PRACTITIONER are terrible and will not even let you send a message to the OFFICE MANAGER. Brenda and monea front office cannot add. When medicine is 2 to 3 a day and allowed 3 a day, they are not giving enough medicine. RATINO IS AMAZING BUT HARDLY SEE HIM. HIS STAFF IS INCOMPETENT AND IMPOSSIBLE UPDATE*** Seems so far maybe new staff or they are getting their stuff together finally. NP I saw was WONDERFUL last time and got me in and out quickly. They fixed my meds so no longer running out. Surgery scheduler has even called in a timely manner to get me scheduled. Much more pleased last time around. DR ratino honestly is great. I've worked with and for many docs and he is a true one who does care.

They are nice professional people and caring.

I love Dr. Thomas between a moment and I don’t like it when you’re sick. He still wants you to come in. He could be throwing up diarrhea they don’t care that’s the only thing I hate otherwise I will the staff anybody is really sweet and kind. very helpful. Never had a problem with him. I would refer them to other people he’s good, very kind

Good customer service had some misunderstandings at first but their team fixed it and I highly recommend!

I have had neck and shoulder pain for MANY years, I have seen many specialists and no one has been able to change my life for the better as much as Tim Ratino has. His MA and Nurse are angels who have come down to earth to grace us with their glorious presences as they walk you through the process and take your vitals. Then, this very kind, very easy on the eyes, personable (we’ll call him Man for now, as I cannot call an MD God thanks to Alec Baldwin) man walks in and he made me feel like a person. He asked me how I’m feeling - not just where my pain is, but in general, I asked a LOT of questions as I have a fear of needles, and I have been nervous about an epidural and at no point in time did I feel rushed by him, then he took me to the procedure room where his team completed what appeared to be a lay up procedure for them in a matter of minutes. Right before I fainted on them. They took very good care of me after the fainting and have reached out almost weekly to see how I am doing. I am pain free for over a month! THANK YOU!

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

The nurses try to make up false positives on urine test, so they can deny you your medicine, because they show you've recieved the medicine when you didn't, and they keep and sell it

Staff is rude and uncaring. Saw Dr ratino once in over a year of visiting, in/out with zero compassion. Nurses are cold and do not care for your well being. Stay away from

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Intake nurse was very rude to me on the phone. Kept repeating the same thing back to me not relative to what I had to say and my questions and concerns. Felt awful about my situation in the end, bad customer service.

His FRONT OFFICE staff and NURSE PRACTITIONER are terrible and will not even let you send a message to the OFFICE MANAGER. Brenda and monea front office cannot add. When medicine is 2 to 3 a day and allowed 3 a day, they are not giving enough medicine. RATINO IS AMAZING BUT HARDLY SEE HIM. HIS STAFF IS INCOMPETENT AND IMPOSSIBLE

Office staff is very unprofessional gives you the runaround when needing to speak to someone. The office manager wouldn’t even speak to me about the issues I was having. Letting me know further no one cared about my issues.They also over charged me and would not listen to me about my co-pay. I have never had issues with a doctors office. This is the worst I’ve ever been treated. I will not be using these people for my care. If I could give no stars I would. Office staff is very unprofessional gives you the runaround when needing to speak to someone. The office manager wouldn’t even speak to me about the issues I was having. Letting me know … More

Don’t give a bad review or speak up to the Dr about how you are being treated by his staff if your are not willing to be fired as a patient by this Dr. I had to go see my primary after receiving the letter so he could put in my chart that everything in the letter was false and Dr Ratino is not qualified to state was was said and the findings are completely untrue I have just had the worst experience with this office. Their front staff is horrible. I work for a Dr and if I over talked a patient and refused to let them talk I would be let go. When a patient ask to speak with a manager they let them. The front really should learn what they can and can’t do to a patient. Since I’m very aware of the Texas law and medical board rules I have filed a complaint with the Texas medical board. Hopefully this will open up the drs eyes and replace his staff. Don’t give a bad review or speak up to the Dr about how you are being treated by his staff if your are not willing to be fired as a patient by this Dr. I had to go see my primary after receiving the letter so he could put in my chart … More

Staff was polite and courteous! I was very impressed by Dr. Ratino. I happy to be his patient.

Out of all my Dr's I have had in the past (not to specialty) Dr. Thomas Ratino was by far the best. He was very carrying and knowledgeable about my conditions and helped me in the every way possible. I would recommend him 100%

would do a zero star if I could! This practice is grossly mismanaged, out of control staff, atrocious and inhumane. If I was in any judicial position, I would convict them for crime against humanity. I would and I encourage all patients having the same experience, to press a lawsuit against them for egregious pain and suffering. this was the first time I actually saw the doctor in over a year. I always see the assistant. He did a vertaflex procedure on me and later when I had my spine surgery the doctor said it was put in crooked and he removed it. When I asked him about my back he said he knew it was bad for a long time. I asked him why he never gave me options and he just shrugged his shoulder. One day when I was making my pill containers the bottle of pain pills fell behind my freezer when I got them out they were covered in dust, dead bugs, etc. There were 31 I took them to my visit and showed them to the assistant to get them replaced. She argued with me and finally said ok. She threw the bottle in the trash and anyone could have retrieved it. I felt it should have been secured a better way. SHE DID NOT REPLACE THE PILLS! As a result I went a whole month with one less pill a day causing me much unneeded pain. I got covid and had an appointment 3 weeks later and they refused to do a televisit. I was unable to drive, eat, walk or anything else. I begged them to help me and they refused. Again I had to cut back on my pain meds to do me until I was able to get to the office. This practice is NOT PATIENT FRIENDLY! would do a zero star if I could! This practice is grossly mismanaged, out of control staff, atrocious and inhumane. If I was in any judicial position, I would convict them for crime against … More

I’m not a patient at this office, but brought my family member here. The first time I was here, the lady at the front desk was very rude and talking over patients. Here again 4 weeks later and she’s the same rude person. I can’t imagine going to my doctor and going through what this lady does to this doctors patients. An elderly lady was trying to ask her a question, she flat out talked over the woman and never answered her question. I’m not a patient at this office, but brought my family member here. The first time I was here, the lady at the front desk was very rude and talking over patients. … More

This is for Dr Tim.but I agree his p.a.'s are rude. Dr Tim is great.

They are all friendly and caring. Dr. Rating helps you get better.

I have just had the worst experience with this office. Their front staff is horrible. I work for a Dr and if I over talked a patient and refused to let them talk I would be let go. When a patient ask to speak with a manager they let them. The front really should learn what they can and can’t do to a patient. Since I’m very aware of the Texas law and medical board rules I have filed a complaint with the Texas medical board. Hopefully this will open up the drs eyes and replace his staff.

I'm a patient of his, but only because I don't know where else to go. I wouldn't recommend them. I'm dealing with them right now, trying to get things set up for my surgery and it's getting ridiculous. They can't look for my fax because they are too busy with phone calls. My surgery is the day after tomorrow. So stressed out and it shouldn't be like this. I'm a patient of his, but only because I don't know where else to go. I wouldn't recommend them. I'm dealing with them right now, trying to get things set up for my surgery and it's getting ridiculous. They can't look for my fax because … More

I guess I was one of the lucky individuals who NEVER experienced problems mentioned up above with Dr. Ratino. He implanted both of my pumps, and throughout the last >±ten years I have seen him, not once did I experience any problems as mentioned above.

I have a family member that sees Dr Thomas and he is very kind and takes the time to listen and address any problems you have, but we haven't seen him in months and he has a PA that is so very rude and don't want to hear anything you say or help with concerns. We have told her that the pharmacy is closed on Sundays and if she could send it to get filled for Saturday, seems to always be a problem. So instead of letting her get her meds 1 day early she makes her wait 2 days. I recommend if you see Dr. Thomas make sure he is there to see you and not to see his unprofessional, not caring PA I have a family member that sees Dr Thomas and he is very kind and takes the time to listen and address any problems you have, but we haven't seen him in months and he has a PA that is so very rude and don't want to hear anything you say or … More

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I truly hate to post any negative rating for Dr. Ratino as he appears to be a very caring and capable physician. But, as the physician of a practice, they are also responsible for their staff's performance and this is where this office suffers As I have read through the ratings on this site, I am not the only patient who has experienced the uncaring, impatient and rude nature of some of the staff members. That being said, I do hope that both Dr. Tim and Dr. Tom take the time to read the concerns of their patients, and work with their staff to educate and better accommodate their patient's needs. I truly hate to post any negative rating for Dr. Ratino as he appears to be a very caring and capable physician. But, as the physician of a practice, they are also responsible for their staff's performance and this is where this office … More

Dr. Tim Ratino and his staff are caring and, true professionals. I suffer with 2 types of chronic pain; Chronic Pancreatitis and Lower Back pain. I spent years searching for some relief. Dr. "Tim" diagnosed my problems and put me on a dual treatment plan that was right away, very effective. I went from barely walking to playing golf again, in 3-4 months... Before I found them I didn't think this level of quality in my life was even possible. So, I sincerely recommend Dr. Tim Ratino for any or all of your pain issues Russ Work Colleyville TX Dr. Tim Ratino and his staff are caring and, true professionals. I suffer with 2 types of chronic pain; Chronic Pancreatitis and Lower Back pain. I spent years searching for some relief. Dr. "Tim" diagnosed my problems and put me on a dual … More

I called about my wife’s pain due to her terminal brain cancer. Not sure who I talked to (wish I got her name). She was the rudest most unsympathetic person I ever talked to. I truly felt she had no heart. The dr is generally fine but the staff needs some training. I don’t even have words to explain her heartlessness

My 81yo mother was referred 2 Dr. Rattino. His staff is HORRIBLE. She was scheduled for a procedure at 1pm...the day b4 they called & texted me 3x to be there no later than 1230..was there at 1217 & they had their doors locked till 1235.. went 2 front counter 2 ck her in the lady was rude & called me ignorant...turned to another staff member called me ignorant again...then again...DO NOT EVER take you or your family there...they are rude & call you nasty names to your face...There are many pain drs in the metroplex that are nice, sweet & professional....STAY AWAY FROM THIS PLACE!! My 81yo mother was referred 2 Dr. Rattino. His staff is HORRIBLE. She was scheduled for a procedure at 1pm...the day b4 they called & texted me 3x to be there no later than 1230..was there at 1217 & they had their doors locked till 1235.. … More

Dr. Ratino is a wonderful doctor. He always takes the time to listen and answer any questions I might have. I'm sure there are doctors in this field that are a lot closer to my home but, in my opinion it is worth the hour drive to see him. His staff is always super friendly. The majority of the time I don't have to wait over 15 to 20 minutes to be seen. If they have had a reason that appointments are running late they will inform you. I would definitely, and have, recommended him. Dr. Ratino is a wonderful doctor. He always takes the time to listen and answer any questions I might have. I'm sure there are doctors in this field that are a lot closer to my home but, in my opinion it is worth the hour drive to see him. … More

Save yourself don’t go here. Their billing is corrupt. The doctors are only interested in your money. They file false claims. Try and collect money for hospitals and other doctors, even if you’ve never seen those other providers. The worst is they are dangerous. As long as they are drugging you they are happy. Ask to be weaned off and they want nothing more to do with you. Doctors like this should have their licences removed. They are a dangerous Scam!

We met Dr. Rating once or twice most of the visits for pain management were with a P.A. Hence, along came the last nightmarish visit. P.A. informs us no one will do labs onsite, they will not accept the labs from the primary doctor, no labs from home via a nurse/phlebotomy technician. When the P.A. stated, no longer issue services due to a lack of lab work but, she can be put in hospice, (my 78-year-old wheelchair-bound mother) & what quality of life does she have? The rules/regulations changed midstream of care at 1307 8th St #506, and we are in search of another pain management office We met Dr. Rating once or twice most of the visits for pain management were with a P.A. Hence, along came the last nightmarish visit. … More

Dr. Ratino spends time with you making sure he knows your individual health issues.

Cannot get through to the office because their phone system is out of order. How do you run a business with no phone?

If I could give a 0 I would this doctor will tell you to your face what you do physically at work has nothing to do with your pain and he is not in cdc/FEDERAL GOV guidelines I would not trust your life with him, I thought I could now I'm stuck trying to find a doctor i might add I never once was asked how I was doing and never weighed or measured for height throughout the whole year I was seeing dr If I could give a 0 I would this doctor will tell you to your face what you do physically at work has nothing to do with your pain and he is not in cdc/FEDERAL GOV guidelines I would not trust your life with him, I thought I could now I'm … More

Now have to drive elsewhere to have lab drawn. They provide no address or location info sheet on lab location. Told to look it up in Google. Thanks, real helpful. Most of your clients are elderly, don’t use smart phones or Google.

I would like to cancel my appointment for August 4th, 2020 at 9:45am for patient Kaylee Gallagher. I have not been able to get a hold of the office for over a week, and this appointment was assigned to me after my last procedure and not scheduled by me. This is the only other way I can try and get in contact with the office, as there is no email, no option to cancel on the online check in, and no voicemail set up. Would not recommend. I would like to cancel my appointment for August 4th, 2020 at 9:45am for patient Kaylee Gallagher. I have not been able to get a hold of the office for over a week, and this … More

These people are unprofessional and a bit rude.. I am self pay, so came in and paid my 100 dollars just for them to tell me to come back for my prescription the next day. Told them I work out of town. They didn’t care. Plus she wouldn’t even come talk to me. Kept looking at me standing in the hallway. Left me standing there and I just wanted to ask a question. Nurse said I couldn’t talk to her. Lady at the front desk got a attitude with me cause I wanted to speak with her. Dr Timothy get better women that will work for you.. These people are unprofessional and a bit rude.. I am self pay, so came in and paid my 100 dollars just for them to tell me to come back for my prescription the next day. Told them I work out of town. They … More

My husband has had 6 major back surgeries. He has seen his fair share of doctors. This office was sent his medical records twice. When inquiring whether they have received them from weeks ago. He was told unless he knows what time and date they were sent, they couldn't tell him because they have a too many files that have been faxed over and they are behind. The reason he was asking about his records was to figure out if the medication they switched him to should be discontinued because its causing labored breathing.The receptionist told him they can not see him for a month. Then told him to continue his medicine. When he gently pointed out that he would like that advice from a medical professional she was quick to let him know she works in a medical office and can make that call. No ma'am you can not. If you want to make those types of decisions, get a medical doctorate. The lack of compassion and professionalism is appalling. My husband has had 6 major back surgeries. He has seen his fair share of doctors. This office was sent his medical records twice. When inquiring whether they have received them from weeks ago. He was told unless he knows what time and date … More

I have been dealing with this office the past 3 months. I had my orthopedic Dr send all my information over and they claimed they did not receive it. I called this clinic over 30 times trying to confirm they received it once they sent it again. Finally I got a call back saying they did and that once they have a date scheduled for me to see the doctor they would reach out to me. I waited another 3 weeks calling almost every day to get the status of the appointment. Finally last week they let me know they could get me in this Friday the 19th. Today, Friday the 19th they called me to say they would not see me because of my insurance. They had all my paperwork, my sign in information for the appointment and multiple calls with me and knew which insurance I had. And today 4 hours before my appointment they called to tell me they wouldn't see me. I have been in contact with them for 3 months about this. The woman in the office states someone should have told me this. I am livid at the way they handled this situation and have been so inconsistent. I now have to try and find another pain management facility for this back pain, I needed a shot to qualify for my back surgery. I can't express how terribly they handle their patients and how awful they are at communicating within this office. I called back to get more information as to why they did this and have yet to call back, I honestly don't expect them to call me back because of how irresponsible they are at treating their patients. I would appreciate a call back from this office from someone who knows what they are talking about, preferably a manager. You should have my number on file considering how often we have spoken. I have been dealing with this office the past 3 months. I had my orthopedic Dr send all my information over and they claimed they did not receive it. I called this clinic over 30 times trying to confirm they received it once they sent it … More

There is no handicapped parking in the garage. It's bad enough that you have t To drive around to get a place on the 1 st floor. Otherwise if you don't have anyone to drop you off at the door, it is a nightmare. I have fallen down the stairs when I have t To climb stairs with tumors in my back and severe osteoarthritis in my hips an knees. It's nearly impossible.Plus the front clerks are very rude. There absolutely no empathy for the patients. They need qualified medical assistants up there. Or send them to customer service and behavioral classes. I don't think the doctors even see these reviews. Because if they did, they would get rid of those uncaring individuals at the front desk. There is no handicapped parking in the garage. It's bad enough that you have t To drive around to get a place on the 1 st floor. Otherwise if you don't have anyone to drop you off at the door, it is a nightmare. I have fallen down the … More

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Love this place. Has helped me so much. Dr. Ratino is awesome, don't really care for one of the nurse practitioner's. But over all my health has gotten better.

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Dr. Ratino was very fast ,listened to me and helped me with my medication. He is a hard working well educated professional.

I have been having to see Doctor Ratino before him Doctor Grant I’m of the opinion he is a good Doctor. The staff has mostly been prefect ii all venues of care.

Dr Ratino is a wonderful doctor, who cares about his patients. He's funny and compassionate, never judgemental. I highly recommend him.

Dr Tim Ratino has been my dr for 6 yrs and he and his staff are excellent and I’d recommend his office over and over. He has been the best dr ever and I also have a spinal cord stimulator in too, ive never had but the best quality care from day one!!!

I absolutely 100% think Dr Thomas Ratino is the best pain management doctor. He takes the time to listen and understands what you’re going through. I would recommend him to anyone.

Dr. Timothy and Thomas Ratino are both caring individuals who have a genuine interest in the patient’s quality of life. I’ve seen Timothy for five years and have no complaints. I have also seen his brother Thomas. Both are competent, caring doctors with a very busy practice.

I had no problem with this Clinic.My appointment was at 9:30 am i got there by 9:15 am. i left like at 10:45 am the wait was not that long because it was my first time.Dr Tim gave me my medication's no questions ask.i was really impressed by the docter and the staff were really friendly.So i don't understand all the bad reviews.sometime's we just need to be patient and give them the benefit of doubt.god work's in mystery ways.he will not for sake you.AMEN I had no problem with this Clinic.My appointment was at 9:30 am i got there by 9:15 am. i left like at 10:45 am the wait was not that long because it was my first time.Dr Tim gave me my medication's no questions ask.i was really impressed … More

I have had nothing but good things happen to me health wise because of seeing Dr Thomas! He is very truthful and honest with me. He and his staff treat me with respect and are very friendly to me. Dr Ratino resolved some long term health issues that others failed to do so. I am so grateful to him for taking on my complicated health issues and not giving up on me. May God bless him and his staff richly I have had nothing but good things happen to me health wise because of seeing Dr Thomas! He is very truthful and honest with me. He and his staff treat me with respect and are very friendly to me. Dr Ratino resolved some long term health … More

Dr. Timothy Ratino is a great Dr.. I never had a bad experience with him. If I ever have to move back to Texas I will definitely go back to him. If you are looking for a pain management he is the one to go with. Thanks for all you have done for me to be as comfortable as possible.

I have the pleasure of having Dr. Tom as my doctor in this office. He and his staff are absolutely top notch. They will go above and beyond to make sure you have what is necessary for your care plan. Everyone has there own care plan, no 2 people are the same. They are very thorough in their decisions of how to handle everyone's individual needs. Thank you again Dr. Tom and staff. ???????? I have the pleasure of having Dr. Tom as my doctor in this office. He and his staff are absolutely top notch. They will go above and beyond to make sure you have what is necessary for your care plan. Everyone has there own care plan, no 2 … More

Unacceptable, office staff very rude and unprofessional, Dr. gets you hooked on pain meds without seeking the cause for pain!

Would not recommend. Went to Dr Ratino for back injections. Called several times to verify everything was covered with insurance and in network. After the injections, nobody calls for a followup. Now, I am getting a bill from my insurance for $16,000. The provider for the bill from the injections shows to be Texas Blue Sky. Dr Ratino's office says I need to contact them. Neither Texas Blue Sky or Dr Ratino's office has returned my phone calls, facebook messages, or emails in a month. Dr Ratino's office says they have nothing to do with Texas Blue Sky. Who does the Texas Comptroller show registered Texas Blue Sky? Dr Thomas Ratino.

Office help very rude, stated that they were doing me a favor by allowing me to change a medication that did not work. Although DR is Very kind, if you need something other than hydrocodone every 8 hours, I suggest you seek help elsewhere. Ended up hurting me more than helping me.

Took my 78 year old mother for her appointment today (9/28/2020) and waited for an hour after her visit for her script to be called in to the Legacy pharmacy that the Ratino's also own. When I asked the front receptionist what the delay was, I was treated with disregard and contempt. "They will get to it when they get to it." I had spoken with another patient in the elevator who asked me if I found Dr. Ratino's staff to be rude or ugly? When the woman approached the desk, she was rudely told "We will get to you when we can." There was no one else in the waiting room other than us. Now I understand why she asked me if I found the staff rude! They need to find a new front office staff that show compassion and kindness, or if nothing else, just at least be polite and respectful. The doctor may pay your salary, but the insurance and patients pay his.

Absolutely horrible customer service, the office staff is incompetent and incredibly rude. They don't care about the quality of care as much as how many people they can push through the door. Do yourself a favor and go to any other clinic, we are switching ourselves. If zero stars was am option, that's what it would be.

When I first started SEEING Dr Tom Ratino, things were acceptable being that this is a very busy office. I saw him at each one of my visits for follow up. HOWEVER, things have drastically changed in the past year and a half. The office staff changes monthly, the staff that comes on board is not experienced therefore it becomes chaos. This is now a very unorganized, insensitive, non ‘hands-on’ doctors office experience. I no longer see my DOCTOR for Pain Management, I see a PA every visit and have not physically SEEN Dr. Tom in almost 9 months... not even in the office area much less during my visit. There once was a time long long ago that this office was a great place for my pain management needs. These days it is not a place to be if you are in pain and hurting. It is an atmosphere as if you don’t matter, your pain level doesn’t matter and they just want to push you through and go to the next before you can get out the door. No sympathy or empathy felt here for sure. SAD

I’m one of the fortunate souls taken by the Sacklers & Purdue Parmaceuticals. My PCP referred me to Tim Ratino who was to call me at the beginning of June. Last week of June, no call so I called PCP back & again they were to call. Two weeks later, nothing. Asked PCP to refer me to a clinic with some integrity. An hour later, staff called back. I explained in detail my full relevant past, & my needs for seeing a physician. A month and a half later, I came in for a LITERAL two minute ‘appointment’—Dr Ratino came in completely (hideously & repulsively) unshaven. I get it pal, we’re all wearing masks, but if you can’t grow some clean facial hair, you wind up looking like one of the junkies (now) on Lancaster that you & yours created, got rich off their suffering, & now you look down on in disgust. Perhaps it’d be appropriate for you to ensure your patients are treated promptly, and according to your Hippocratic oath. Six weeks pass after my RELIABLE PCP referred me to this apathEric jerk, I drive an hour & a half for him to tell me he won’t help which I could have known long ago

Kind man, skilled practitioner. I have been seeing him for seven years, and will continue.

Dr Thomas Ratino has done more to help manage my pain than any other pain specialist that I have ever been to see. He seems to be genuinely concerned and attentive to me regarding my many health issues. He also repaired some long term health issues that no one else would tackle. I truly appreciate him for taking on my complex case. His staff is friendly and caring towards me.

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Dr is ok WHEN I get to see him. Has been sending in his assistant. The staff...forget it. Have had to go through withdrawals because no one would return my calls or call in my pain meds. Too big of a practice for anyone to care!

Please do not waste your time if you have pain. This place is awful. It’s dirty and the staff is unbelievably rude. I went here for 10 months and dreaded every visit. Also, Dr Tim’s PA is beyond unprofessional and uncaring. They treat you like absolute garbage. Sure- they will give you your meds but they will make you feel like an inferior human being. No one should be treated like that- it’s deplorable. Please do not waste your time if you have pain. This place is awful. It’s dirty and the staff is unbelievably rude. I went here for 10 months and dreaded every visit. Also, Dr Tim’s PA is beyond … More

Everytime I take my mother here, it is worse and worse. The office is like cattle being led to slaughter. She is in a wheelchair and has severe back pain. They could care less that she has to sit for 2 hours or more past her appointment. Prescriptions get screwed up and takes you a month to get it corrected. They won't return phone calls and won't reply to pharmacy. Everytime I take my mother here, it is worse and worse. The office is like cattle being led to slaughter. She is in a wheelchair and has severe back pain. They could care less that she has to sit for 2 hours or more past her appointment. … More

The Ratino (Tom & Tim) Brothers, MD. must be so busy, or backroom assistants, so non-outcome based-non patient care concerned, that new patient care is void. The “the new patient” phone option provides a message “to leave name & number and staff will be back to you in 24 to 48 hours”. My referring Orthopedic Physician sent MRI/diagnosis/referral for ablation, over a week before I called to follow up with the R brothers. Twice (after 3 days of no retuned calls) I left a message on the doctors office recording (during business hours). No call have been provided. Stunning poor business management. My plumber & painters returns calls better to manage my customer expectations then these alleged medical professionals. Specific dates: 12/04/2019 thru 12/11/2019. Thus, get two pain management referral from your physician, to default to a pain management office that has professionalism to return legitimate medical inquiries. The Ratino (Tom & Tim) Brothers, MD. must be so busy, or backroom assistants, so non-outcome based-non patient care concerned, that new patient care is void. The “the new patient” phone option provides a message “to leave name & number … More

A doctors office is only as good as their staff, and the staff in this office is horrific. I believe they walk around in a daze from the sheer volume of patients that come into the office. They have been jaded and are extremely uncaring. Although you have an appointment, you may wait up to three hours to actually see the doctor.I have no complaints against Dr. Retino, and in fact like him very much. But the endurance to get back to him is god awful. A doctors office is only as good as their staff, and the staff in this office is horrific. I believe they walk around in a daze from the sheer volume of patients that come into the office. They have been jaded and are extremely uncaring. … More

This office staff is the worse I have ever seen. They can't pick up a phone, they can't return a phone call and they can't send paper work to insurance. Ive been waiting since June 27th for pain medication because they can't send paperwork back to my insurance. Please please please don't pick this office for your pain management needs. Dr Timothy Ratino is great but his staff is NOT. Ha and when you call the on call doctor.... '' This mailbox is full.'' Completely unprofessional.... This office staff is the worse I have ever seen. They can't pick up a phone, they can't return a phone call and they can't send paper work to insurance. Ive been waiting since June 27th for pain medication because they can't send paperwork … More

I was a patient of Dr. Thomas Ratino for just over a year with no problems, with this doctor or his staff. I would have easily given this doctor a five star. Until recently. I have heard on many occasions that some of the staff were rude to the patients, but I ignored it because I never heard it nor did I witness it. On my last visit, the office was pretty busy and time waiting to be called back was longer than normal. But I went prepared with movies on my phone and my music and I sat patiently for almost an hour and a half. I even chatted happily with another patient when he ask, "how long I had been waiting," and I praised the doctor and his staff for not holding patients for long periods. When my time was near to being called back, I remembered another patient that was in line head of me at registration so I knew I was close to being called. After he was called though, they called another lady instead of me. She could have been ahead of me, I wasn't sure, but I was curious so I politely asked nurse when they would call me, and before I knew it, she rudely snapped at me and told me, "I don't know, go to the front desk and ask them." Not only was I stunned, but many of the patients waiting in the waiting room were also stunned, and several even commented on how rude this nurse was. When I was finally called to the back, I confronted Dr. Thomas Ratino and explained to him what happened and about his nurses' attitude. But instead of reprimanding her for her behavior, he discharged me for defending myself. This has been a very hurtful and stressful event. I will never recommend this doctor to anyone. I was a patient of Dr. Thomas Ratino for just over a year with no problems, with this doctor or his staff. I would have easily given this doctor a five star. Until recently. I have heard on many occasions that some of the staff were rude to … More

What is it about Front Desk personnel that need some serious Customer Service classes? I am standing at the counter to check out and I keep hearing, "Are you checking out" about 8 times. I finally turn around and look into this dark room and and see someone sitting in there. No, pleasantries such as, HI there, are you checking out, I'm right behind you sitting in a dark room etc. She asked me what time my appt was and I told her, 11:10am. She rudely said, we don't have 11:10am appts. So she asked me again and I said, 11:10am. She offered no Customer Service such as, I'm sorry but we don't have 11:10am appts, could it be 11:15am? Just rude behavior and offered no Customer Service skills to me as a new patient. She then asked another question that I didn't know how to answer and her colleague had to tell her, that I'm here for a consultation. No need to be rude, I get it, my job for 34 years has been in Customer Service but being rude needs to stay at home. The Dr., Dr. Ratino was excellent so I highly recommend him but the front desk check out girl, not so much. What is it about Front Desk personnel that need some serious Customer Service classes? I am standing at the counter to check out and I keep hearing, "Are you checking out" about 8 times. I finally turn around and look into this dark room … More

Dr. Thomas Ratino is very understanding and compassionate, but his staff I would rate one star. It's hard to get anyone on the phone, or get a call back to have questions answered. The bathrooms are totally filthy. Once the person that takes your vitals (when they do), tried to get me to go into one of the two bathrooms they have for patients, the toilet had human feces ALL over the lid and inside the toilet. I refused and complained, but nothing has changed. Toilet paper always on the floors, no sanitary toilet covers to put on toilet seats, no paper towels to use to cover hands to flush toilet or open the door when you've finished (just the air blower). It's sad because he is a great doctor! Dr. Thomas Ratino is very understanding and compassionate, but his staff I would rate one star. It's hard to get anyone on the phone, or get a call back to have questions answered. The bathrooms are totally filthy. Once the person that … More

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This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

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Very enjoyable experience, I've been seeing Dr. Ratino for four years now.

They have completely changed the office staff and everything is so much better. The staff and the Doctors listen and do their best to help

Dr. Ratino has saved my life He and his staff are caring I’m not just a number. I feel he listens to me without judgement I tell all my friends and family about him and his staff, I’m not in pain like I use to be I thank God for giving a gift such as he! Thank you Dr. Ratino for helping and serving your community!

The Ratino (Tom & Tim) Brothers, MD. must be so busy, or backroom assistants, so non-outcome based-non patient care concerned, that new patient care is void. The “the new patient” phone option provides a message “to leave name & number and staff will be back to you in 24 to 48 hours”. My referring Orthopedic Physician sent MRI/diagnosis/referral for ablation, over a week before I called to follow up with the R brothers. Twice (after 3 days of no retuned calls) I left a message on the doctors office recording (during business hours). No call have been provided. Stunning poor business management. My plumber & painters returns calls better to manage my customer expectations then these alleged medical professionals. Specific dates: 12/04/2019 thru 12/11/2019. Thus, get two pain management referral from your physician, to default to a pain management office that has professionalism to return legitimate medical inquiries.

They lie and dont keep u informed about changes to your regiments.

Absolutely terrible office. Staff is rude, facilities overcrowded and dirty. After waiting in reception line for over 30 minutes, they told me that they messed up my paperwork and told me I had to reschedule, as they were too busy. Will never go to this office again.

Very rushed. entirely too many patients. it’s all about making the money! Almost never see the doctor and when you do he doesn’t know who you are

Norco =Two steps back for one step forward. I would need proof to believe anyone manages hydrocodone on their own, no coming up short, and therefore living life to the fullest.

I SHOULD HAVE READ THE REVIEWS BEFORE I WENT TO THIS DOCTORS OFFICE. THE OFFICE STAFF IS VERY RUDE AND UNPROFESSIONAL. THEY WERE SO HATEFUL AND RUDE I DIDN'T STAY LONG ENOUGH TO FILL OUT THE PAPERWORK, MUCH LESS SEE THE DOCTOR THE AMOUNT OF PAPERWORK YOU HAVE TO FILL OUT IS EQUIVALENT TO THE AMOUNT OF PAPERWORK ON THE CLOSING OF A NEW HOME. TOTAL WASTE OF TIME. I SHOULD HAVE READ THE REVIEWS BEFORE I WENT TO THIS DOCTORS OFFICE. THE OFFICE STAFF IS VERY RUDE AND UNPROFESSIONAL. THEY WERE SO HATEFUL AND RUDE I DIDN'T STAY LONG ENOUGH TO FILL OUT THE PAPERWORK, MUCH LESS SEE THE DOCTOR THE AMOUNT … More

This doctor is an anesthesiologist! He is used to basing his diagnosis on a once meeting with a patient who is going to have a surgical procedure. He has ZERO how a person feels and has to live a life with chronic debilitating Pain kn

You can not get a returnphone call about your medications from the medical assistant. I called r times yesterday and already 3 times 3 today. No one hss time for you therr. Find another doctor who cares what ther staff is not doing

Worst office staff imaginable with little regard to patients. I called on 3 different days to change and last time to cancel an appointment. The first time I left a message and never received a call back. Next attempt I was put on hold for 10 minutes and then the call dropped. Today I called to cancel my appointment since it appeared to me that patient care was not a top priority at this office, again I was put on hold and the called dropped after 5 minutes. I finally got through and was able to cancel my appointment. Thank goodness I found another pain management office that answers calls and shows interest in patient care. Worst office staff imaginable with little regard to patients. I called on 3 different days to change and last time to cancel an appointment. The first time I left a message and never received a call back. Next attempt I was put on hold for … More

Like all the other reviews, staff is horrible. But I stuck with him because he's a good doctor. Horrible neck injury and surgery, the pain was even worse. I went to him and he did several procedures with were effective, but never long lasting, so I continued to see him and get more procedures. Then I broke my ankle, and the ER doctor gave me a Tylenol 3 prescription. My wife filled it, but when she came home, I told her I didn't need it. My next visit to Ratino was awful. He basically lectured me in a very condescending tone. Told me that I had broken the law and he'd have to report it. Whatever, I don't care. It's not like I was doctor shopping, scoring on the street, or rifling through my friends and family's medicine cabinets - it was prescribed by an ER doctor for a broken ankle. After that ordeal, I decided it wasn't worth suffering the staff problem to see him, and I found another provider. Like all the other reviews, staff is horrible. But I stuck with him because he's a good doctor. Horrible neck injury and surgery, the pain was even worse. I went to him and he did several procedures with were effective, but never long … More

Unfortunately, a Doctor's office is only as good as their staff. The staff here is the worst. I have made several calls to the office for a change on a PAIN medication that my mother was on post surgery. After 3 calls we finally got a call back late Friday and then as of right now we have heard nothing. My mother has been in un-managed pain for over a week following her surgery and she has yet to get any follow up. I left detail info on both messages and the nurse/medical assistant calls to basically ask the same questions I had already given her in the voicemail, then she states she will ask the doctor on a FRIDAY, END OF DAY?!?! WHAT? Would it had not been more conventional to have asked the doctor before you call and already have this information. So all weekend and now all day Monday she has been miserable and this is hindering her recovery because she is in too much pain to do anything. This is a review for Dr Tim Ratino but the staff is the same. The doctor, on the occasions I have been with my mother on her visits seems very compassionate and empathetic to his patients. However, the staff is who the patient comes in contact with first and most and to have an incompetent, no regard to the patient and their needs staff, negates all the positive of the provider. Even the hospital staff stated that their office staff is the worst they have encountered. They have had several complaints as well and when they bring it up to the doctor, he seems shocked. Everyone can't be making this up. This is a pain management clinic, there should be a certain level of empathy and compassion above the standard due to the nature of the specialty. They should take lessons from the Baylor Scott and White Surgical Hospital Fort worth regarding customer care. Unfortunately, a Doctor's office is only as good as their staff. The staff here is the worst. I have made several calls to the office for a change on a PAIN medication that my mother was on post surgery. After 3 calls we finally got a … More

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If you can tolerate the impersonal behavior of the office staff, all other staff, and doctors are the best.

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This user rated the provider, but did not write a review

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Awesome doctor

I been going to Dr. Tom for over 20 yrs. Need I say more!