Dr. Arlene Annetta Lewis

I was hoping to leave a better review. The office is very clean, and Dr. Lewis is warm and inviting, she listens with an interest in what you have to say My suggestions are to: Improve call hold time-each time I call I'm on hold no less than 15-20 minutes Improve follow up: I had to call 3x to get a script/order for what I needed. No follow up was done for me, I had to chase my orders needed. The entire experience for me felt disconnected, I'm used to having my scripts called in or handed to me before I leave the office.

Dr. Lewis has been my primary care physician for many years. She is very caring. We have a great relationship and I am very comfortable discussing all my health issues with her. She does not force unnecessary medications and protocols. She works with me to manage my health in a manner that works for me and is in my best interest. I reccomend Dr. Lewis to everyone who wants to have a collaborative relationship with a doctor who treats them as a person and not just a number.

Dr. Lewis was very warm and took her time with me. She also did an excellent job explaining my condition and what my next steps should be. I highly recommend.

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Dr. Lewis was always nice but the wait to see her was always 1 1/2 to 2 hours. Whenever I was actually seen, it never lasted anymore than 10 minutes. It was never worth the wait, in my opinion, because my concerns never seemed to be taken seriously by her. When given forms to fill out, Dr. Lewis did not send them to me for almost a month. This is not the first time Dr. Lewis took long sending me forms but, this was by far the longest I’ve had to wait. I had gone to the office in person and was given the run around and told my forms were lost. After going to see a different health professional to fill out the forms, they decided to call her office on my behalf . After the call, not only was the paperwork found, but it was sent to me from Lewis’s office the same day . Even after I called numerous times and went to the office in person.

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My family has been seeing Dr Lewis for about 9yrs. She is wonderful. Sometimes the wait time can be lengthy, but that's because she takes the time to listen & discuss your concerns as well as explain the method of treatment. Kudos to you Dr Lewis. You get my 5 stars!

I love Dr. Lewis! She has been my Dr. for years. She takes her time and actually listens to you. Excellent bedside manner and always seeks to educate the pt. Further on their condition and then follows up to make sure that the pt. Understands. Her office personnel are timely and courteous. I have always been treated respectful. I think another important aspect for pt. Dr. Is established rapport. I feel completely comfortable talking to Dr. Lewis about any and everything going on with my body. Even the embarrassing ones.

I have been a patient of Dr. Arlene Lewis for approximately 10 years. Dr. Lewis is an outstanding doctor! She is personable and she definitely has an awesome bedside manner. After Dr. Lewis moved from the Hillandale office, she has had a turnover of staff members. They are extremely rude and disrespectful! After calling her office to request an emailed receipt that I never received on 5/7/19, her employee was rude and hung up on me. That behavior is unacceptable and very unprofessional. My 3 STARS are for the horrible treatment and horrible service that I've received on numerous doctor visits! I have been a patient of Dr. Arlene Lewis for approximately 10 years. Dr. Lewis is an outstanding doctor! She is personable and she definitely has an awesome bedside manner. After Dr. Lewis moved from the Hillandale office, she has had a … More

Dr. Arlene Lewis is an excellent doctor. I been going to her for years and I love her.

Been going to Doctor Lewis since I was in high school she always answers my questions and is able to explain things to me clearly as far as my insurance coverage or medications. The new office is super cute.

I have been a patient of Dr. Lewis since 2003. She provides a caring and professional environment and really pays attention to me. Every time i go to her office she explains everything thoroughly when it comes to my health. Even though her office has relocated to Conyers now I don't mind traveling a little further for quality care and her staff is also very nice.

As a patient with a lot of Health care issues she listens to all my complaints and provides the best care. She is very patience with me, and so is her staff.

THE OFFICE STAFF IS VERY POOR AND FOLLOWING UP WITH REQUESTS...

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At first I really liked Dr. Lewis, but I soon realized how UNPROFESSIONAL she and her staff really are. I went into the office to pick up some medical records and they tried to force me to pay a bill that wasn't mine but my husbands, and the bill was supposed to be for a physical which I know that insurance covers at 100%. I told them I would get back with them once I checked with the insurance company and they immediately had an attitude!

Office staff is AWFUL, RUDE, INCOMPETENT! Answering service said office opened at 8...first worker didnt arrive until 9, told me they start seeing patients at 10 and the doctor arrives at 11...??? I had been there since 8 and they snidely told me I could wait as if they were doing me a favor and my time meant nothing. How do you start seeing patients at 10 with NO DOCTOR!! AWFUL!! Jamaican extra large woman at front desk needs to get an education to deal with educated people. AWFUL, AWFUL, AWFUL Office staff is AWFUL, RUDE, INCOMPETENT! Answering service said office opened at 8...first worker didnt arrive until 9, told me they start seeing patients at 10 and the doctor arrives at 11...??? I had been there since 8 and they snidely … More

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Dr. Lewis is like family. She is incredibly personable with a warm and friendly back office.

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I went to doctors office, workers were there at 10 but recording said 8...2hours late and said they see patients at 10 and doctor comes in at 11, phones were not working and staff rude and unprofessional.

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Excellent Doctor she is????

My name is Tarver. I've been going to Dr. Lewis for over 10 years. She and her staff is great. I've recommended her to family and friends.

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Horrible front office service. Dr. Arlene is a great doctor, but her staff is the worse in the field of medical receptionist. The receptionist left me on hold for over 10 mins. I have been avoiding going to Dr. Lewis because of the poor service her staff gives. But, if I can ever get to see Dr. Lewis, my services from Dr. Lewis are thoroughly met. It's just getting past the front office. And this is repeatedly, for I have been going to Dr. Lewis for more than 10 years. The receptionist is Brittany, I called back and she declared it was not her who put me on hold and place me on hold again. I'm done!!!!!! So much for trying to support an AA/Female doctor. Horrible front office service. Dr. Arlene is a great doctor, but her staff is the worse in the field of medical receptionist. The receptionist left me on hold for over 10 mins. I have been avoiding going to Dr. Lewis because of the poor … More

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