Dr. Charles E Payne

By far the worst experience I've ever had. Dr. Payne doesn't deserve to be licensed. I wouldn't trust him to care for anyone ever.

5 years ago, my husband's prostate cancer metastasized to his spine. We were given almost no guidance and had no further contact from Dr. Payne, whom we had both liked and trusted. It was a frightening time during which we were without much direction until he died a painful death 5 months later. I understand that doctors don't like to feel they have "failed," but there surely are ways to help a patient transition to a palliative phase.

I was seen by this office last year. I received 1 bill from them and called them on the second bill received. The billing office (in house) told me insurance had not yet paid on the balance. I never received another bill until my balance of 260 dollars was turned over to a collection agency. From there I was contacted by them. The woman I spoke with from the agency said my new balance was going to be 400 dollars! I asked her how my balance went up, she not know and requested answered from their billing office, after weeks of waiting they did not know either! I will never get caught up in this mess again! BEWARE! I was seen by this office last year. I received 1 bill from them and called them on the second bill received. The billing office (in house) told me insurance had not yet paid on the balance. I never received another bill until my balance of … More

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My daughter has cerebral palsy and is in a wheelchair. She suffers from kidney stones and has seen Dr. Charles Payne on several occasions. The stones usually are too large and need lithotripsy. Dr. Payne is very good at his job. He took time, made sure she was taken care of at Indian Path Hospital and was the best at making sure those stones were gone. I highly recommend this compassionate and competent man. My daughter has cerebral palsy and is in a wheelchair. She suffers from kidney stones and has seen Dr. Charles Payne on several occasions. The stones usually are too large and need lithotripsy. Dr. Payne is very good at his job. He took … More

I like the Doctor as he is thorough, I have had Humana Gold for several years as well. When making a recent appointment to go Over lab results and a new issue involving pain the office never asked me a thing about insurance. I went to my appointment and was told to wait and they would call me up to sign in, after 10 minutes I was called and gave them my insurance card, the women at the desk said I don’t know if we take this, I said it’s Humana gold as before but now they added mire. She went and checked and came back and said sorry we don’t take that have a blessed day. After years with this Doctor and still having a great insurance I get have a blessed day? Here is a idea I had waited to come see him and was in pain maybe the office should have checked my insurance prior to scheduling the appointment. And quit using the Have a blessed day thing when half the people in this state use Christianity to proclaim they are and really do not care. If they had they would have figured something out. Even if my insurance changes to where he excepts it I won’t go back due to the unprofessional staff he has working there I like the Doctor as he is thorough, I have had Humana Gold for several years as well. When making a recent appointment to go Over lab results and a new issue involving pain the office never asked me a thing about insurance. I went to my … More

Sorry, wrong doctor...

Dr Payne is awesome. He got me in on short notice for a serious urinary issue and performed outpatient surgery the very next day. He is very attentive and concerned and I am glad to know I have a new Urologist in Kingsport.

Ive had kindy stones for over 30 years. Dr payne is the only doctor I will ever see about my kidney stones again. The last urologist i seen was terrible compared to dr payne. Also what other doctor will call you personally to check up on you? His staff is also top notch and very professional

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Great Doctor! Knows what he's doing and explains everything really well before, during and after the procedure!

Dr. Payne was very informative and caring to me. I felt very well taken care of with his treatment plan and follow up. Highly recommend.

Dr. Payne saw my 16 year old daughter today for the first time and he was wonderful . She was very apprehensive about the appointment after many years of struggling with kidney problems and most recently losing one. He took the time to talk to us and answered all of our questions. He and his nurse were both kind and compassionate. Very happy with our visit! Dr. Payne saw my 16 year old daughter today for the first time and he was wonderful . She was very apprehensive about the appointment after many years of struggling with kidney problems and most recently losing one. He took the time to talk … More

We were visiting from out of town and the scheduling staff were able to work me in immediately after an ER visit & referral. Front office staff & Nurse were great. You won't wait long before being called back and seeing the Dr. Dr. Payne was professional, knowledgeable, empathetic, explanatory giving me confidence that my medical issue would resolve. If I lived in Kingsport, he'd absolutely be the Urologist I'd be seeing if I had any urinary problems.

I had a 230 pm Friday appointment. On Thursday I was contacted by his office and asked if I could move my appointment up because of a scheduling conflict. (surgery). Only to find out the next day that my appointment was changed because they want to get out of the office as early as possible on Friday's. I may understand if I were just having urination issues but I have a mass on one of my Kidneys. I will not be back to them if I can avoid it.

Excellent Doctor!

I was advised by the doctor that if I could tolerate the pain medicine that he gave me, I was a drug addict. Very unprofessional and rude. He did remove the kidney stone but failed to understand after 9 procedures like this and countless trips to the emergency room for this, it has built a tolerance in my body for pain medications. That he didn't care to check, he just jumped to his own conclusions and made me feel like a piece of trash. He did rush to get the stone out for me. Only reason I gave him one star. I was advised by the doctor that if I could tolerate the pain medicine that he gave me, I was a drug addict. Very unprofessional and rude. He did remove the kidney stone but failed to understand after 9 procedures like this and countless … More

My husband Joseph Short is extremely happy with his the great service!

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I recently began seeing Dr. Payne for my medical issue that has been going on for quite some time. So far, I am very impressed with Dr. Payne's professionalism and knowledge. He immediately began scheduling & running tests concerning my Urological problem. After thoroughly discussing treatment options with me (going forward), one was decided upon and will be completed soon. I highly recommend Dr. Payne and feel very confident in his ability to treat my medical condition.

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Top Notch doctor and humble. Military background(Major)

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