Dr. Dong Gi Hong

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This is a typical visit: Dr. Shong Will ask you what you think is wrong with you? Then She Will ask what medicine you think ia effective to you? The entire visit ends with her/your own prescription. If you yourself can’t tell what is wrong, then she will refer you to a doctor until they can find out.

If I could give this place 0 stars I would. This is the most unorganized doctor’s office I have ever seen. I had to help an elderly pt see this doctor. She had an appointment for 1:00 and was there on time. Upon arrival there is a crowd of people standing in front of the door. No social distancing because the hallway is so narrow. The elderly pt was asked to sign her name and wait in the hallway full of people. Granted she is 90 years old and the staff was made aware that she can not stand for prolonged periods. Meanwhile, I hear another lady asking for her lab report. She was given the wrong report twice. Shortly after a pt that was scheduled for 10:00am shows up and they take her first. This gets out-lash from pts who were all scheduled for 1:00. Yes there are multiple pts scheduled for the same time. I can maybe understand running an office like this pre-pandemic times but not now. If you want to catch COVID going to see the doctor then by all means take your chance. I am relieved that this is not my doctor but feel bad for all of the pts that have to come here. I have been to other doctor’s offices and they are not run this way given the current situation. If I could give this place 0 stars I would. This is the most unorganized doctor’s office I have ever seen. I had to help an elderly pt see this doctor. She had an appointment for 1:00 and was there on time. Upon arrival there is a crowd … More

Dr. Shong are now only available on Tues., Thurs. and Sat. Dr. Zhu is no longer there. Instead, there is a physician assistant, Michelle Luo. BEWARE!!! Front desk called her Dr. Luo. That really cheats and confuses patients. They only want to make money rather than take care of patients. The safety measure they implement for preventing the spread of COVID-19 is a joke. They don't take walk in anymore, everything is by appointment. Still they overbook during this pandemic.The precautions only prevent the staffs from getting COVID-19 among themselves. Only 7 patients are allowed inside the waiting area. The elderly patients are at high risk getting COVID-19 to begin with. They care less, many had to wait crowded outside the hallway for half an hour, even thought they arrive on time because there are too many patients in the waiting area. If you can't handle so much patients please spread out the appointments. It defeat the purpose of precautions, when you allow overcrowding in the narrow hallway just because you can't handle the amount of patients you book. There are patients of other office walking in and out. No social distance at all. Your life mater, so does the patient's life too. Dr. Shong are now only available on Tues., Thurs. and Sat. Dr. Zhu is no longer there. Instead, there is a physician assistant, Michelle Luo. BEWARE!!! Front desk called her Dr. Luo. That really cheats and confuses patients. They only want … More

This user rated the provider, but did not write a review

Best doctor ever But the reception is %%*+%*+}

Best doctor ever from my heart, thank you so much Doctor Shong !

My family and I have been seeing dr song and dr zhu for years. The doctor is always very busy and office is always crowded. But all stuff working there are nice and responsive. We sometimes call for report result or other issues, and they are nice and helpful on the phone too.

(Translated by Google) The nurses inside are very poor, especially the nurse. See a doctor for at least 5 hours. If you can give the stars, I must give 0 stars. (Original) 里面的护士小姐们态度超级差 特别是那个护士 看个医生至少等5小时以上 要是能不给星星 我一定给0颗星 (Translated by Google) The nurses inside are very poor, especially the nurse. See a doctor for at least 5 hours. If you can give the stars, I must give 0 stars. … More

She's a good doctor, but the receptionists are a pain to deal with. They also charge for annual checkups, which should be free. Edit: adding more detail: Dr. Shong seems to have the patient's interests in mind. She generally doesn't tack on tons of extra items and costs. She sometimes gives me free "samples" that have enough doses to cure minor issues. You can bet many other doctors will send you an invoice with 4-5 expensive line items for the same scenario. It's the rest of the office I don't care for. They charge for free annual check-ups, even though I specifically asked for just a free annual check-up, and even though I didn't ask any questions whatsoever. This has happened more than once. Wait times of 30 minutes, with an appointment, are not uncommon. Example of interaction with receptionists: I asked a radiology office to fax some records to Dr. Shong's office. Later, I called Dr. Shong's office to confirm whether they had received the records. The receptionist, without asking for my name or other info, and obviously without checking, asked me to ask them to send the records again. This is despite the fact that it takes them less than 60 seconds to find records, which I know for a fact because she found them in less than 60 seconds after I convinced her to check. Another example: Phone rep who answered sounded high. I tried to give her my email address, but she couldn't understand me. So, of course, I tried using the NATO phonetic alphabet. A as in Alpha, B as in Bravo, C as in Charlie. She obviously didn't know the NATO phonetic alphabet, and worse, she couldn't understand the concept. Wasted 15 minutes on something that should have taken 30 seconds. Whiskey tango foxtrot. Of the other doctors in this office, some are good and some are not as good. At least one seems like a "just works here" doctor. Kind of a gamble. She's a good doctor, but the receptionists are a pain to deal with. They also charge for annual checkups, which should be free. … More

I've been seeing her my entire adult life. I've tried other doctors and offices and none of the other doctors care about me as an individual. I know this office is extremely busy because they try to take everyone. No matter how busy she is Dr. Shong makes sure all my questions are answered, order the receptionists to fulfill my requests, ordered lab tests that are specific to me. And more important than anything voluntarily disclose and inform me of how much everything potentially costs me! My entire family and relatives all see her. Sure it is a VERY long wait and location is out of the way for me and there's this one receptionist who is rude but I'm here for the doctor, not the receptionist. The quality of care and her ethics is what keeps me going back. I've been ripped off by so many other doctors that won't answer my questions even when they aren't busy, they work slow, they can be condescending, overcharging my insurance and me, etc. They just don't care. I rather wait hours for quality care (sure it sucks) than walk into a pretty place with friendly receptionists and nice Amenities but with a doctor that simply does not care about my concerns. Many of her patients know the system so its not that bad once u figure out how that office handles the overflow of patients. It's always a minimum of 1.5hr wait. I go at a specific time and put my name down, draw my blood, check how many patients are before me (she averages about 15 mins per a patient) then go for breakfast or lunch then come back 15-25 before they call my name. Stop complaining people, it's downtown Flushing. It's chaotic but there is a system to the maddness. You know what? No, Go ahead and complain and go somewhere else that suits your expectations better. The more people leave, the better for me me. I've been seeing her my entire adult life. I've tried other doctors and offices and none of the other doctors care about me as an individual. I know this office is extremely busy because they try to take everyone. No matter how busy she is … More

(Translated by Google) If you have made an appointment, you basically have to wait for about 2 hours. If you don't make an appointment, I will get the number at 9:45 in the morning and I will see the doctor at 3 o'clock in the afternoon. They have too many people in one day. Every time I go there. I can hear everyone complaining and angry for too long (with or without an appointment) (Original) 预约了的话基本上要等2个小时左右，walk in没预约的话，我早上9:45拿了号，下午3点多才能见到医生. 他们一天约太多太多人了. 每次去到哪里都能听见大家在抱怨和生气等太久了（无论有没有预约） (Translated by Google) If you have made an appointment, you basically have to wait for about 2 hours. If you don't make an appointment, I will get the number at 9:45 in the morning and I will see the doctor at 3 o'clock in the afternoon. … More

They are really really rude and irresponsible. Worst ever.

Insurance mule, they have no bedside manners, all staff are rude, even with an appointment you wait like 3 hrs. The care is also mediocre, any problems you have she sends you to other doctors, never treats you herself.

Well, I would say one of the front desk lady is rude(the older one). The rest of them are fine. Dr shong is okay. But very hard to make appt to see her. So I end up seeing dr. Zhu. Dr.zhu is horrible. Disrespectful and unprofessional. They never kept appt on time. And will spend as little time as possible. If you want doc who really care about their patients, definitely not this clinic. Well, I would say one of the front desk lady is rude(the older one). The rest of them are fine. Dr shong is okay. But very hard to make appt to see her. So I end up seeing dr. … More

This medical team is RACIST! My father waited about 8 HRS to see MD. This is ridiculous. I have seen this happen multiple times with people who are not "Asian" and who wait HOURS to see MD. This has happened with mom as well as I have already changed my mother's Primary Care Physician to Mount Sinai Queens. If I had been there, I would have done something. But I was told about this situation after my father came home. Absolutely racist medical team. I have no respect for this place. I am highly disappointed as I thought a medical team would have higher standards. Absolutely disheartening. This medical team is RACIST! My father waited about 8 HRS to see MD. This is ridiculous. I have seen this happen multiple times with people who are not "Asian" and who wait HOURS to see MD. This has happened with mom as well as I have … More

Agree that the front desk is rude. I sign up around 9:00 for a Saturday walk in for my mom and was told to come back in 1.5 hours. When I came back with my mom the front desk was scolding that she had call me and why didn't i have the blood drawn earlier. Their tone was like we are giving them inconvenience. Excuse me, I was told I can come back next morning to have the blood drawn. And what is the hurry, you just need to take the vitals, it is not as if Dr. Shong is ready to see my mom. I didn't care, I yelled back at them. I won't take their attitude when this office never respect patient's time. I know the doctor's time is precious but so is mine. We made an appointment the following week to see the lab result and still needed to wait over an hour. You should be grateful that I didn't come up the front desk checking every 15 minutes and complain about the long wait. I am willing to put up with the long wait because I expected it but I am not willing to put up with the front desk attitude. If you don't honor the appointment time, the least you can do is treat the patient courteously. And they claim my mom need to pay an copay and when she doesn't need too. Their tone was so sure. But guess what I am know my mom insurance too. I stand firm and told them to double check. Don't let them SCAM you. BE CAREFUL, the front desk are run by a bunch of Chinese immigrant without any medical background who speaks poor English that doesn't know what they are doing. Know your patient's right and insurance policy. Dr. Shong has been seeing my mom for a long time, that is why she don't want to change. If you need to change your physician, I would advise to go else where if you don't have the time to wait all day. Dr. Shong only works 4 days a week and she is way overbook. There is two other doctors in the office too but most people prefer Dr. Shong. With 3 doctors, the front desk is very busy and doesn't have the time to carter to you when you need referral or prescription. In one word, this practice is a chaos. Agree that the front desk is rude. I sign up around 9:00 for a Saturday walk in for my mom and was told to come back in 1.5 hours. When I came back with my mom the front desk was scolding that she had call me and why didn't i have the blood … More

Dr. Hong has retired and moved to New Jersey

My boyfriends mom is a teacher hes fully covered by insurance. He has severe back pains 2 30 degree curves scoliosis, and a tilted pelvis diagnosed by a pain management specialist DR SHONG HONG DONG sent him too. My boyfriend i begging her for help cos he cant even get up off his bed shes giving him a super hard time for referrals all their front desk workers are rude and unp[professional. Theyre basically telling my boyfriend to die. My boyfriends mom is a teacher hes fully covered by insurance. He has severe back pains 2 30 degree curves scoliosis, and a tilted pelvis diagnosed by a pain management specialist DR SHONG HONG DONG sent him too. My boyfriend i begging her … More

Been coming for a few yrs and it gets worse every time (not progressively either). Administration is rude and does not perform basic duties of greeting at all. They will verbally and use body to express that they will not cater to you. Vocally demanding. Don't honor appointments even when they tell you to set one up. Doctor is good, but since the office isn't managed properly she is an ordinary doctor that "listens" and does other things during the appt. Sees you for at most 5-10min. Been coming for a few yrs and it gets worse every time (not progressively either). Administration is rude and does not perform basic duties of greeting at all. They will verbally and use body to express that they will not cater to you. … More

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This doctor is just a general doctor. A typical doctor making money off of Chinese people who speak little or no English in Flushing. The place is always overcrowded. The receptionists are rude and they hate their jobs. Not to mention the nurse who gave me a hepatitis shot she was beyond rude. Sometime I wonder is it because she has pay off of her medical school student loan or her expense is so high that she needed to have so many patients. Why am I so negative about this place? Well, you can learn it the easy way by reading peoples' reviews This doctor is just a general doctor. A typical doctor making money off of Chinese people who speak little or no English in Flushing. The place is always overcrowded. The receptionists are rude and they hate their jobs. Not to mention the … More