Dr. Edward F Furman

Our family has been going to Dr Furman for as long as we’ve lived in the area, 18 years I think….until a few weeks ago. We had appointments for a yearly checkup. We have vision insurance. About a month before, the office called to ask for our insurance information and I told them I believe it’s the same as we have always had but my husband had the info and that I would get back to them. I told the woman who called that if our insurance did not cover the visit, we would pay cash. I was not able to get back to them as promptly as they apparently wanted me to. A few days before our appointment, we got a VM about the insurance again while I was visiting with my mother (who has Alzheimer’s) and was not able to return the call. Not sure what the urgency was, since we have never tried to beat them out of payment in 18 years. On the day before, Dr F left a VERY rude voicemail about, you guessed it, the insurance info and asking if we were going to “show up” for our appointments. Why would we not show up!???? It was extremely weird. In 18 years, they have never chased us down like this for insurance information prior to a visit! Why could they not wait until the day we came in??????? I called back and said the insurance is the same as on file, and was immediately and abruptly transferred to The Dr who came to the phone aggressive and aggravated and told me We do not accept that vision plan - and before I could get a word in to tell him we’d pay cash - he was so incredibly RUDE, again asking if we were going to “show up.” I told him cancel the appointments. We will never step foot into that office again. We really liked Dr Furman, he is an Ursinus grad like my son. I have absolutely no idea what is going on there. I do know we have over the years gotten more than a few pairs of screwed up glasses from the office optometrist, but overlooked it because we liked the doctor. Insurance or not, we chose this office because we thought they valued local business, but apparently the company name on your vision insurance card means more. Our family has been going to Dr Furman for as long as we’ve lived in the area, 18 years I think….until a few weeks ago. We had appointments for a yearly checkup. We have vision insurance. About a month before, the office called to ask for … More

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Dr. Furman gets ten stars! He is so thorough! I never want him to retire! He goes above and beyond for his patience!

Excellent service! Very knowledgable.

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