Dr. Edward Lewis Lain

Dr. Lain is the right doctor for all dermatology needs. Staff is exceptional. Every visit has been easy to make appointments. Every service is professional. My wife and I have been a patient for 8 years. Could not be happier with the location and overall service. Highly-rated.

I first met Dr. Lain several years ago when my 94-year old mother had a sore on her forehead that wouldn’t go away. Dr. Lain explained (to me) that it was a cancerous growth, but recommended a chemo cream as opposed to going for treatments at her age. I was so impressed that years later, when I was diagnosed with a autoimmune disorder, I immediately thought of Dr. Lain. He has been wonderful. He has been so compassionate and thorough. When COVID first hit, I received a call from Dr. Lain, explaining how I needed to isolate because of the meds I was on. I would recommend him and his staff to everyone needing dermatology care, or a yearly skin exam. They are the best!

I have always been very pleased with the way Dr Lain has treated the problems I have had and the way he explains the problems and why and how he will treat them.

I've gone to Dr. Lain for at least 10 years. I have had some botox and fillers but he's also worked on some small skin cancers. I feel 100% confident in his services on both ends of the spectrum, so it's worth the little drive I make out to Steiner Ranch.

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The couple of experiences I've had directly with Dr. Lain are very good, his diagnostics were very accurate and the medications he gave me worked perfectly. My bad experience is more against his staff. I just got off the phone trying to make an appointment. The assistant told me that I couldn't schedule because of a due balance, which I paid in full last year as soon as I knew I had it. I asked her if she could check again and she told me that I should contact with the collection agency that works with them. First of all, I consider that's something they need to do, since I made my part of paying and I'm their customer. I asked her if they could check with them, and, after putting me on hold for a few minutes, she gets back on the phone and tells me I should be the one making the contact. I have no problem contacting the agency, even if, again, I consider I shouldn't be the one doing it. But the bad experience came up next. Right after she gave me the news, she starts dictating the agency's information, so I interrupt her because I didn't have where to write down at that moment. Instead I ask her if she could send me via email the information, when I surprisingly get no for an answer because "she had no time to do so". She tells me to call back whenever I am ready with pen in hand and hangs up. Talk about client experience. I know for sure I'm not going back again, because even that Dr. Lain is pretty good, what makes their staff think their minute is more valuable than a patient's time? The couple of experiences I've had directly with Dr. Lain are very good, his diagnostics were very accurate and the medications he gave me worked perfectly. … More

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