Jacqueline Louise Rookwood

Dr. Rookwood is very attentive and really cares about your well being. She answers any questions you may have, and is very knowledgeable.

I really hate to leave a bad review but I really have no choice and I feel others should know what they are up against with this provider. I requested labs to drawn and Dr. Rookwood ordered them however months later I receive a bill from my insurance co stating that the labs were not covered. I contacted my insurance Co who told me that my provider but in a dx code that pretty told them not to cover the cost. Surprisingly my insurance tried endlessly to get the provider to provide a billlable insurance code. The crazy, right?since it is typically the insurance co that is trying not to pay. I reached out the Dr. Rookwood who passed me off on the office manager Colleen Wickerman. Collen then informed me that Dr. Rookwood refused to change the code. My issue is that Dr. Rookwood lacks integrity and confidence and those are scary issues when I am depending on you for care. Please do not go to this provider! I really hate to leave a bad review but I really have no choice and I feel others should know what they are up against with this provider. I requested labs to drawn and Dr. Rookwood ordered them however months later I receive a bill from my … More

My BP only goes up when I see her, she gets upset because I don't want to take her medication, I didn't have weight loss surgery to keep taking medication.

Dr Rookwood is extremely thorough and takes time to get the whole view of a new patient. Asked lots of questions and really listened to me, which was great! The reviews on here gave me pause when I was researching for a new doctor, but I am happy to say they aren’t representative of my visit. Very pleasant female doctor and extremely nice facility. Dr Rookwood is extremely thorough and takes time to get the whole view of a new patient. Asked lots of questions and really listened to me, which was great! The reviews on here gave me pause when I was researching for a new doctor, but I am … More

This user rated the provider, but did not write a review

She said that my diabetes had went away because I keep my A1C low. So I can't get insulin refilled. Some other medical problems I have she can't help she just knows what i've been doing for it is stupid.

*SHORT REVIEW* Dr. Rookwood was not very friendly, made me feel stupid and treated me like I was a possible drug addict even though the controlled substance (Xanax) my former primary Dr prescribed had not been renewed since DECEMBER OF 2017 (That's 30 .25mg pills for the WHOLE YEAR folks). I'm a real risk all right. The worst was her trying to re-diagnosis me when all I needed was to establish a new primary for my insurance and get a prescription renewal for my welbutrin. COME ON it's such a common prescription! I got so uncomfortable with my appointment that about 10 minutes in I got up and left. Save yourself time and headache and go elsewhere! *LONG REVIEW* I debated on whether to leave a review or not but I'm just so upset. It was my first time. I left my usual primary Dr because my insurance changed. Very sad!! Let me say that the place is very lovely and the front staff (Stephanie) was SUPER NICE and helpful. The wait was about 20 mins. (Mid afternoon on a Tuesday) Nurse was fairly friendly, took my weight and height then escorted me to the exam room. She asked why I was there and looked at my medication history. I take wellbutrin for anxiety, xanax as needed and tramadol for occasional extreme period pain. The nurse informed me that it was their policy not to write prescriptions for controlled substances and that I would likely be referred to a psychiatrist. That irked me since I have no desire to run around to tons of doctors and give out my hard earned money when what I have taken for years works well for me and I only needed a refill. I havent gotten any xanax or tramadol in a year (December 2017) Both were 30 pills and small doses ... no drug risk here! After explaining that I was most concerned with just renewing my welbutrin she went over this scale quiz about my mental health for the past 2 weeks.... mostly aimed at depression. I explained that I was not depressed, I have anxiety. She gives me a tetanus shot and then leaves the room. 30 MINUTES LATER.... Dr Rookwood enters, introduces herself and asks why I'm there. So I explain that my insurance changed and I need to establish a new primary and get my prescriptions refilled. She goes on to say that some she won't prescribe. "I would NEVER write a prescription for painful menses, your gyn should be taking care of that" (I know what menses means but, really, you couldn't say menstrual pains or period?) "What's the xanax for?....I know it's for anxiety but why do you take it?" (For I don't know....anxiety?) "When's the last time you took your hormones? (My what, I'm sorry?) "Your estrogen and progesterone...your Tri-sprintec or your Mirena or whatever" (Oh, my birth control; why didn't you just say so?) Blah blah blah. Finally I say, "Mostly I just need my welbutrin renewed, can you do that?" She starts going over the scale quiz about my mental health. I interrupt her and tell her the nurse just went over this with me. And I HAVE ANXIETY NOT DEPRESSION, and my medicine is helping! "No, she didn't, this is different" THEN proceeds to read word for word the exact same questions! (Felt like I was being treated stupid) After the 2nd or 3rd question I finally said, "look, I don't need anything other then my prescription renewed will you do that?" Nastily she replies, "well I don't know you wont let me examine you to find out!" In conclusion, I told her that I was extremely uncomfortable (I had been for some time) and got up and left. Managed to get my copayment back which I was not expecting. Wasted a good 1.5 hours of my day. STAY AWAY! *SHORT REVIEW* Dr. Rookwood was not very friendly, made me feel stupid and treated me like I was a possible drug addict even though the controlled substance (Xanax) my former primary Dr prescribed had not been renewed since DECEMBER OF 2017 … More

This user rated the provider, but did not write a review

My husband and I are extremely pleased with Dr. Rookwood. She is very thorough and highly intelligent. We're so happy to have found her since we are fairly new to the area.

Hello, I'm new, do you take Medicare, Medico Corp and Silver Script. I didn't see those listed. Also I saw you were with Duke. How about UNC. I'm with Dr. Anderson and Dr. Akhtar and Dr. Catz. If you will take my insurance I would love to keep my appointment on Nov. 28. Thanks