Kevin Thomas Gioia

I went to this office because I suffer from IC (Interstitial Cystitis). When I made the appointment I found out Dr. Gioia no longer treats this condition but his Nurse Practitioner, Brooke Hopkins, does. Nurse Hopkins was very pleasant. The problem is that all she can do is write prescriptions. She cannot do all the follow-up treatments for IC such as scopes, installations and surgeries. So basically, seeing her was a waste of time. I wish they had told me that before I came in. I had asked, but they said I had to come in to find out. I guess they wanted to make sure to get my $$ before giving me that info. However, the biggest reason for the low rating is the staff. When I needed a copy of my lab results for my primary care doctor, they made it incredibly difficult. I understood they have to follow procedures, but when I tried to figure out the easiest way for me to get the results they treated me as if I was a nuisance. I was in very significant pain at the time and there was no compassion at all... just attitude. I ended up driving 90 minutes to get the report and they still weren't nice about it.

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