Melanie D. Shorter

Always educates me on my options. When needed, sends materials home with me. Listens intently to what I have to say. Decided not to move out of state, because I didn't want to lose her as my Doctor. That was huge! She is the best!

The worst at communicating with patients. Got the run around for 2 weeks regarding not having my mammogram results and I had to drive to the hospital to pick them up myself. Come to find out they did have them the entire time they told me they didn't. Been waiting 2 months for migraine meds, never sent the PA like I was told they did. Still calling them to get them to send it over to my insurance. They did give me an Aimovig sample, it expired in 2021! If you're looking for a doctor and staff to care and do what they need to do, this isn't the place to go. Lesson learned. Wish I could give zero stars... The worst at communicating with patients. Got the run around for 2 weeks regarding not having my mammogram results and I had to drive to the hospital to pick them up myself. Come to find out they did have them the entire time they told me … More

Have been happy with Dr shorter until today. She said let's make a deal, if u take this test then I'll give u a zpack for ur sinus infection. I said what!? This isn't a game show! This is a Dr and patient, we don't make deals! She said so if we don't have a deal then I can't prescribe u a zpack for ur sinus infection! Still wants to charge me a copay for absolutely nothing! Time to part ways with this one because she lost her mind! Have been happy with Dr shorter until today. She said let's make a deal, if u take this test then I'll give u a zpack for ur sinus infection. I said what!? This isn't a game show! This is a Dr and patient, we don't make deals! She said so … More

The office staff is rude and unprofessional.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Excellent doctor!

I am a new patient and I only had one visit with Dr. Shorter. She is a sweet, caring doctor but some of her staff are another story. I received a physical with bloodwork done in July 2020. I called numerous times for 7 months. Today February 3, 2021, I called again in an attempt to receive my results only to be told there's no record of my labs being done. So my blood was taken and never submitted to Quest to review. On one of my many calls for a callback from a nurse or Dr. Shorter, I was told by the receptionist, " Well we can't physically make the nurses or doctor call you back." That is the most rudest response to give a patient concerned about her health that I have ever received. It should not have taken 7 months to be told there are no labs on record for me. That's totally unacceptable and for that reason, I am looking for another physician.

Great Doctor

This has to be the WORST doctor’s office in middle Georgia. I came to be seen about chest congestion. Ended up having 5 visits totaling to $250 and still to this day they can’t tell me what’s wrong. They started posting your records in the Healow app, when I received the email I logged in and saw some test results that were never giving to me saying I had brain damage, which I figured was from a bad car accident I had as a child, when I called to ask about the results the actual doctor told me I was making things up even after I read the results to her. I asked to speak with Dr. Palmer in regards to it he still gave me NOOOO answers. I came to the office in 2018 in regards to my thyroids they said I had hyperactive enlarged thyroids and referred me to a specialist. Well thanks to their unprofessional staff members the referring doctor never received my contact information INSTEAD they gave them my GRANDFATHER’s cell number (mind you I was 24 at the time my grandparents should have never been called) and this office told me I would have to come in and pay them for them to send another referral with the correct info, I had no money at the time, here I am two years later finally have money to go to back for another referral and it’s important because I am now pregnant they do the test again and send another referral I MADE SURE TO MAKE SURE THEY HAD MY CONTACT INFO AND MY CONTACT INFO ONLY to give to the referring doctor and guess what they did....THEY GAVE THEM MY GRANDFATHER’s number then the new lady doctor called me with an attitude saying I wasn’t answering my phone and I needed to call the referring doctor back mind you I NEVER GOT A CALL FROM THEM I had to beg her for their number to call them back she was EXTREMELY RUDE....now they have sent me to a specialist that is refusing to treat me so I called and asked for another referral Dr.Palmer was supposed to call me back 5 weeks ago and guess what....IM STILL WAITING. DO NOT take yourself ORRRRR a loved one to this office I’ve been a patient here since I was 3 literally and in the past two years their business and customer service has gone completely down hill they are rude, disrespectful, and have no regards for your health they only want your money, once they have that they could care less about you!!!!

Dr. Shorter has been very good at treating me for over 10yrs. She listens to what you are actually telling her then she will either explain or help you find the cause.

Dr. Shorter is very patient and she takes time to really talk with you about your medical history and issues. She is very thorough!

Dr. Shorter is an EXCELLENT general practice/family doctor and a consummate professional. She is very thorough, listens to your concerns, and is never condescending or dismissive. If you become sick, the office always finds a way to get you seen by a doctor that day. The office is busy but I've never had to wait too long. Very pleased!

Dr. Shorter is THE BEST Dr. in this world. She is extremely knowledgeable, cares about her patiemts, and will spend all the time it takes to answer your questions. Her professionalism is absolutely amazing. If you want first class health care and awesome patient (customer) service, she is top shelf!!!

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

I have been seeing Dr. Shorter for a year, and I have been so happy with her office. She’s always been thorough and never makes me feel like she is rushing through the appointment. When she switched me to a new medication, she answered all my questions and even made me aware of all the things I should know to look out for that could be problematic while on the medication. Her nurse is also extremely nice, and I’ve always had pleasant interactions with the rest of her staff.

$300 for ultrasound testing, lupus screen and two office visits and it wasn't until I saw a specialist that I got a diagnosis she should have easily diagnosed in the first visit. Will be finding another doctor.

If you are on time, you will be in and out in no time. Love this practice and the knowledge offered.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Dr. Shorter is so personable and knowledgable and takes the time to really talk with you!

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

I used to go to Dr. Shorter a few years ago and realized she was not ready for the responsibility. She didn't read her charts, she always had one hand on the doorknob like she was ready to bolt the second you stopped talking and she's not a good listener. She doesn't call to give you the results of your tests and at the time she was not affiliated with any hospitals.

I have been going to this practice for about a year now and am very disappointed. I had a MRI and the results were never read and Dr never contacted me I had to see another Dr to find out I had an issue and needed medication and possible surgery!

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review