Richard Eugene Winnick

Front desk woman was terribly rude. The doctor felt like she rushed through the appointment and quickly left.

Professional, courteous and kind. Would highly recommend him and the staff.

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Very efficient and knowledgeable.

I arrived early for an appointment booked for 5pm, and ended up waiting for over half an hour past my appointment time to be seen. People who arrived after me were taken to be seen before I was. The office had very evidently booked multiple patients at the same time for one doctor. The front desk staff did not warn me that the wait would be excessive, nor did they proactively update me on when I would be seen or apologize for the delay. It took over an hour for me to finally see the doctor. Very unprofessional to make patients wait that long and treat them this way.

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The doctor was cordial and helpful.

The staff and Dr Shepard are pretty amazing. The main lady at the front is funny and really nice. Shepard made me feel as if I had been seeing her for the past 30years when I got my first pair of glasses. She is really knowledgeable and able to explain things I had questions about.

Great service, but I waited for too long

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Friendly staff

Very comfortable and professional. Everything was explained as we went along

From check-in to the exam to the on boarding process, everything was fast, friendly, and exceptional service. I was very impressed with all the employees and the support they offered. The eye care specialist went over all the results of my exam and provided education. It was fast, efficient, and friendly. Great job! Thanks for the experience. I’ll be back. It was worth every affordable penny.

You guys were great! Thanks for making it a seamless experience.

Very nice and walked me clearly through all my questions on challenge with my contact prescription getting to the right place. She was great!

The whole staff was very sweet, sincere, and positive from checking into my eye exam to walking out excited for my new pair of glasses

The Dr was excellent in all respects.

Very thorough caring and very good listener. Addressed patient concerns. Very knowledgeable and professional.

Fantastic experience everyone was extremely helpful and friendly. It’s amazing that you guys do the contacts reimbursement for the clients now that is a very positive change!

Dr. Hoover is so patient and diligent. He saw I had a retinal detachment that was chronic and he immediately referred me to a specialist. Thank you Dr. HOOVER!

From the moment I walked in the girls were so welcoming and so kind. The testing was fun because Emily was lovely to talk to. And Doctor Winnick well he's just the best eye doctor in the world! So there you go the honest truth. Everyone was wonderful from start to finish and I'm not going to stop coming. Thank you for everything. Brenda Lujan From the moment I walked in the girls were so welcoming and so kind. The testing was fun because Emily was lovely to talk to. And Doctor Winnick well he's just the best eye doctor in the world! So there you go the honest truth. Everyone was … More

The front desk weren’t very nice, and unfortunately made you feel like you were a complete inconvenience for coming in for an appointment. I wouldn’t go back.

My experience was great. Dr Z was a pleasure to work with, cared about my vision and really left a great impression on me. Happy to continue doing business.

Very good eye exam. Professional service and staff, but waited 15 minutes after my appointment time to get service.

Year after year...great job!

Very thorough and knowledgeable Dr. Hoover.

Great Drs everyone was helpful and friendly.

Poor customer service

Always amazing, friendly and improving my vision!

Everyone is so nice and caring. They updated me on my wait time. Very kind

Your front desk staff is absolutely horrible, they are rude, mumble, don't look you in the eyes, and the one that bedazzled her face spends more time looking in the mirror than actually working for the client.

Great assistant and doctor. Painless and pleasant experience.

Been going to the Belmar location for years. Always been great. I wear contacts but have had some difficulty finding the right lense. Dr. Winnick and his staff worked with me to find the perfect lense. 5 stars! Job well done.

The women at the front desk were great. Sandra went above and beyond to locate my insurance information for me. Dr. Hoover was very detailed and a great doctor!!! I will be coming back next year and will also send family and friends.

Overall, we had a good experience. The staff and doctors were all very nice. There was one aspect of the visit that we felt was unprofessional. There was a $38/person hidden fee for "digital imaging in place of dilation" could have been more properly disclosed. It is written in the paperwork we filled out, but was in the second paragraph on the second page and, amidst the shuffle from room to room for the exam, neither my wife nor I caught it. Without asking us verbally if we consented to this test and charge, the doctors went ahead with it and only notified us of the charge at the end of the visit when we were checking out. Overall, we had a good experience. The staff and doctors were all very nice. There was one aspect of the visit that we felt was unprofessional. There was a $38/person hidden fee for "digital imaging in place of dilation" could have been … More

Dr. Winnick was great with both me and my 10 year old. He was very thorough and even identified issues that I had not been told before. Those issues were nothing that altered our prescriptions but should be monitored for changes over time. The staff was great and making sure I received my contacts prior to a trip and informed me of a promotional rebate for my purchase. Overall, it was a great visit. Dr. Winnick was great with both me and my 10 year old. He was very thorough and even identified issues that I had not been told before. Those issues were nothing that altered our prescriptions but should be monitored for changes over time. … More

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Not performing dilated eye exams. Scamming patients into additional $38 fee without consent. Exposing patients to additional Covid risk

Avoid this business! As the other reviewer said--I've been going here for over a decade. Scheduled an appointment yesterday and received 4 phone calls since asking for my credit card over the phone. Who does that? I cancelled my appointment and let them know that I will be coming in--but only to collect my records. There are plenty of optometrists in Denver--many who also know how to run a business. Avoid this business! As the other reviewer said--I've been going here for over a decade. Scheduled an appointment yesterday and received 4 phone calls since asking for my credit card over the phone. Who does that? I cancelled my appointment … More

They reached out to me to remind about the upcoming appointment. The lady told me that they require a credit card number to make an appointment over the phone. When I refused to provide my credit card number and just asked to cancel my appointment, they said ok and instantly hang up the phone. What a low bar for customer service. STAY AWAY! They reached out to me to remind about the upcoming appointment. The lady told me that they require a credit card number to make an appointment over the phone. When I refused to provide my credit card number and just asked to cancel my … More

I have gone there several years now and have never missed an appointment. I really liked them up until now. This year I got a called from some random number saying that if I don't give them my credit card number over phone, they were going to cancel my appointment. The woman was very pushy to get my card number. I told her I was planning on going to the appointment, but I never give my credit card number over the phone. This felt very sketchy to me. They then called me another day and asked again. I said no this time as well. They asked me to go down there to give them my credit card in person. I explained that I have a one year old, and I'm not about to take him to the mall during a pandemic! They would not budge. They then canceled my appointment. I will be finding a new optometrist. I will not go back. I found this very rude. I have gone there several years now and have never missed an appointment. I really liked them up until now. This year I got a called from some random number saying that if I don't give them my credit card number over phone, they were … More

Absolutely the worse vision Appt I have ever had!!! Not even kidding you when I say I saw the Dr for under 5 mins. She had me read one line and showed me 4 different images to rate before saying my vision was perfect and no correction was needed. Asked how young of patients they were equipped to see. Was told 5, great I can do my almost 6 y/o at the same time. Yeah right. They are not equipped to see any one under probably 10. My daughter cried when they said it wasn't going to happen for her appointment because it took too long for them to take the images of her eyes. Next we are about 100% positive that they prescribed the wrong prescription for my husband. He is able to see better with his glasses that he bought earlier this year vs the contacts he was "fitted" for at his appointment. Next I had to correct them on what our vision benefits are. Couldn't even quote benefits correctly. Thank goodness I know our plan and the benefits. Oh my and the voicemail I got from them right before they closed saying they under charged us and that apparently I don't have insurance but my husband does. Um excuse me. I'm the policy older for the insurance plan he is on!!! Not only that but I work for the insurance company my benefits are through. They also stated that they under charged for his fitting??? Um you charged us $42 for a contract fitting in which the employee gave him a set of contacts and solution before walking away. Check my account and they just took it upon themselves to charge my card an additional almost $100. You were not given that authorization and that is fraud!!! Called them the next morning. Same rude front desk lady answered the phone. Had to go in for my husband to be seen my a different ophthalmologists. That one was much more competent. She agreed that the rx the prior one gave was off and that there was NO CHANGES TO HIS OLD SCRIPT!!! They also had to refund me for the difference between the charges as they couldnt read the paperwork correct and completely changed my date of birth, thus why they couldnt find my insurance plan. This is the worse practice ever!!! STAY AWAY!!! Please do note that they are not contracted with the Lense Crafters that they are inside of. We loved our experience with Lenses Crafter's. Absolutely the worse vision Appt I have ever had!!! Not even kidding you when I say I saw the Dr for under 5 mins. She had me read one line and showed me 4 different images to rate before saying my vision was perfect and no correction was … More

I normally go to vision works but my husband schedule my appointment here since he normally goes to LensCrafters for glasses thinking that this office was run by them. I saw Dr.Shepherd who was rude and unprofessional. Iv worn contacts since I was 12 using the same brand of contacts. Tell why this lady proceeds to change the brand to a different brand Iv never used or heard off. And then tells me well we don’t have your exact prescription so it’s okey if you can’t see from these. When I tried them on I completely couldn’t see from my left eye. Who isn’t the right mind would give a customer contacts they can’t see from ??? Not only that but they charged me for a contact fitting when I have been wearing contacts and wanted the same brand I normally wear. The front desk girls where rude and unprofessional and couldn’t provide an explanation on why I was being charged a fitting. I immediately went into the bathroom and switched back to my old contacts. When I went back to the front desk and informed the receptionist that I would like to talk to the doctor about switching back to the same brand since I couldn’t see from the ones that I was provided. The receptionist went talked to the Dr informed her that I was back and guess what the dr only gave her anti her set of contacts to give to me. Never acknowledged or talked to me asking me for my concerns with my contacts. I am definitely not comfortable going back to this Dr who clearly doesn’t know what they are doing or care about a patients concern. Not to mention the biggest scam of all is being charged 39 since currently they are not dilating eyes and instead using the machine due to Covid. And guess what there is no way to opt out from that. And yes the Sketchy CC calls are true they will continuously harass you until you provided your CC. Even though my husband had made the appointment for the same day. Stay clear from this location. I normally go to vision works but my husband schedule my appointment here since he normally goes to LensCrafters for glasses thinking that this office was run by them. I saw Dr.Shepherd who was rude and unprofessional. Iv worn contacts … More

I used to love this practice. The past year has really gone downhill. I called to make an appointment with the doctor I’ve always seen, they told me it’d be with him, then I ended up seeing a different doctor. He’s not even there on the day I went. Then they ordered the wrong contacts for me. It took over 2 weeks for my original pair to come, then they told me it would take 2 weeks for the replacement pair. It’s been over 2 weeks and I keep calling them and they’re not answering. I drove over 45 minutes each way to not even get to see who I wanted, and now I’ll have to make that trip again due to their error. Pretty disappointing. I used to love this practice. The past year has really gone downhill. I called to make an appointment with the doctor I’ve always seen, they told me … More

Dr. Dan Hoover was phenomenal, I'm very pleased how professional this optometrist was. Big recommend!

I've been coming here since 2016 and everything continues to be very professional and painless. I've worked with multiple of their doctors and always have a positive experience.

I was at this location Saturday (1/18/20) night and had a rather horrible experience. My girlfriend and I both had appointments at the same time. She went through the initial part of the exam and saw the Dr. and had her eyes dilated. They put her in the waiting room and said they’ll be back in 15 minutes. Understandable, usually they had left the patient in the room but it seemed like they were really rushing patients and trying to get out on Saturday night early. The issue comes when the Dr. proceeded to continue to take additional patients into the exam room while she was sitting in the waiting room with dilated eyes for 45 minutes. There were patients that checked in after my appointment was completed and she still had not come back. When trying to talk to the front desk they were completely rude and unprofessional. This was a horrible experience so much so that I don’t even trust my prescription. The Dr. seemed like she wanted to leave and rushed me through my appointment in 5 minutes then proceeded to forget about my girlfriend for almost and hour. I was at this location Saturday (1/18/20) night and had a rather horrible experience. My girlfriend and I both had appointments at the same time. She went through the initial part of the exam and saw the Dr. and had her eyes dilated. They … More

Was disappointed in my experience, was told I needed to schedule an appointment for a "contact fitting" once my contacts were received at LensCrafters (this took 3 weeks longer than I was told it would take). Once they got in they called to tell me they were in and that I could now schedule the fitting, they were booked out a week.. so I waited an additional week. When I went in for my appointment they literally just handed me the contacts charged me $72 for the "fitting" at the front desk and told me to schedule another week out to go over the fit and pay for the actual contacts. Extremely disappointed in the professionalism of the front desk when I asked for a explanation of the process and why I was being charged that way and needed to make appointments to just pick something up. Just moved here so it was a poorly made decision to pick LensCrafters as an optometry I want to use. Will be looking for a new one immediately Was disappointed in my experience, was told I needed to schedule an appointment for a "contact fitting" once my contacts were received at LensCrafters (this took 3 weeks longer than I was told it would take). Once they got in they called to … More

First, this was the second appt. I made one in January and got to the front desk before they told me that the exam would not be covered by my insurance... so, I made a 2nd appt. That appt was so-so... front desk was more polite, but technician was inept and kept fumbling with the calibration on the machines... she would ask me to "open wide and hold" and kept fumbling until I was fatigued and blinked, at which point she had to start over... perhaps more supervised and extensive training would improve her performance... as it is she is NOT an asset to your organization... First, this was the second appt. I made one in January and got to the front desk before they told me that the exam would not be covered by my insurance... so, I made a 2nd appt. That appt was so-so... front desk was more polite, but … More

Usually I have a pretty good experience. However the new doctor who gave me my exam was not friendly. Im sure she thought she was she didn't do anything horrible but I waited in The Room for almost 30 min. Which may have nothing to do with her. I don't really know what goes on behind the scenes but still. Then her tone and body language felt like I was really annoying her when I couldn't make out the letters. I would rather not have her in my follow ups. She just was not friendly. Usually I have a pretty good experience. However the new doctor who gave me my exam was not friendly. Im sure she thought she was she didn't do anything horrible but I waited in The Room for almost 30 min. Which may have nothing to do with … More

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This user rated the provider, but did not write a review

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Professional, friendly, detailed and extremely informative

Everyone was knowledgeable, friendly & efficient. Would recommend their services!

Very competent. Thorough exam. Am excited again about seeing more clearly.

My doctor was very friendly and answered all my questions and made the experience very comfortable.

Exe exam experience was great. Dr. Sherry Shepherd did a good job. Was friendly, answered all questions.

Was seen ???? by Dr Sherry Shepard. I was very please with her professionalism and knowledge answering all questions to my satisfaction. She is an excellent asset to your business.

They helped me get my contacts.

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Don't recommend! Rude and very unprofessional!

Went for my annual eye exam in August and got my prescription updated and switched my contacts. Got my trial contacts and the doctor told me the staff would call to schedule a follow up appointment. Never heard anything and tried to call myself but always got a voicemail and never heard back. I recently tried to use my updated prescription to get new glasses but the doctor filled out the experiation date incorrectly so the prescription couldn’t be used. Went to try to get it fixed and the girl at the desk told me that since it had been so long since my intial exam I would need to do a whole new exam for my contacts and that I could get the glasses prescription fixed then. Essentially the exam I paid for in August was totally worthless. I will not be coming back. Went for my annual eye exam in August and got my prescription updated and switched my contacts. Got my trial contacts and the doctor told me the staff would call to schedule a follow up appointment. Never heard anything and tried to call … More

Hi, I had an awful experience working with Dr. Richard E. Winnick & Associates practice. The first visit, they "lost" my appointment. After getting rescheduled with a different doctor, I have never felt so unwelcome or rushed at an appointment. They refused to check my bifocal vision (which I was only placed into a year ago) and said it was fine. I'm at the eye doctor because it might not be fine. In addition, when testing me in contacts, her response was well I'm not rushing you but they should work. I was unable to see clearly in the contacts they placed me in. While transitioning me into the lens crafters side then shared that I was in single vision glasses when I am in bifocals. Unfocused and unprofessional. I am not confident that my vision was taken seriously or accurately. Hi, I had an awful experience working with Dr. Richard E. Winnick & Associates practice. The first visit, they "lost" my appointment. After getting rescheduled with a different doctor, I have never felt so unwelcome or rushed at an … More

Worst experience with Customer Service that I’ve ever witnessed in Optometry. I was told (not once but twice) that if I encountered issues with my contacts, that I would be able to receive a refund. I went through multiple visits to try and correct the situation but unfortunately was unable to do so. When trying to receive a refund, they suddenly changed their mind and refused keeping their word on issuing one. A staff member and the manager Teresa, both were very rude about it. Basically saying, oh well, you’re loss. It also doesn’t help that both doctors visited, were either let go or quit within a few months period. Speaks volumes on the internal issues!! Save yourself some time and money. Go elsewhere!! Worst experience with Customer Service that I’ve ever witnessed in Optometry. I was told (not once but twice) that if I encountered issues with my contacts, that I would be able to receive a refund. I went through multiple visits to try … More

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This place is such a godsend!! I’ve been needing an eye exam for a long time, but I kept dragging it because I only wear my prescription glasses when driving, and I don’t drive much. I finally decided it’s time to do it because my previous glasses had been given me headaches for the last two months. I first made an appointment with another eye doctor close to where I live, but my appointment was canceled for absolutely no reason. I was notified through email...then I tried another clinic but didn’t want to wait for two weeks for the earliest available appointment. I went into LensCrafters in cherry creek mall on a whim, asking them if they take walk in for eye exam, I was told they would normally do it but they were fully booked on that day, which was a Sunday, perfectly understandable considering the location. I went home that night, booked my eye exam for the earliest available appointment, which was on Tuesday, took me a minute! I went in today, the seles person who greeted me was super nice and friendly, instructed me to sign in and start the paperwork. The doctor’s assistant took me in while I was still working on the papers, said she could get me started, and I could finish them when I wait for the doctor. I really appreciate the efficiency! I was seen by Dr. Jeung, he was very nice and patient, absolutely a breeze to work with! The whole process didn’t really take that much time, but I felt it was very thorough. I noticed in my email that my next eye exam was already booked which was a year from now, and they’ll also send reminders a few weeks before the appointment. That is just the nicest feature ever! I wish I could get an eye exam annually but it’s so very easy to get lost in the back of my mind. I love that they already had the appointment booked in their system and will remind me when the time comes! It’s my best eye exam yet, I appreciate everyone I met there today and will definitely recommend them to everyone I know! This place is such a godsend!! I’ve been needing an eye exam for a long time, but I kept dragging it because I only wear my prescription glasses when driving, and I don’t drive much. I finally decided it’s time to do it because my previous … More

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Knowledgeable doctor and friendly, supportive staff. Great experience!

All went well. Clear and concise explanations. Dr. Page is an excellent doctor.

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I'm switching to this clinic/store from my old Doctor! Not only was the place pristinely clean with all the latest technology and a massive selection of contacts and glasses, but everyone I interacted with was so professional. Dr. Hoover was quick, efficient and friendly. This place is great!