Benjamin Fateh Mason

Worst , never recommend

We sign in at front desk at 1:30 PM , our appointment was at 2:00 PM , after 2 hrs they put us in a serial no of 18 , 4:15 PM when we ask for update … front desk stupid ladies telling us to reschedule if we are in hurry . ??? Such a bad place such a bad doctor office … no meter what how good or bad the doctor is BUT worst experience in my life, highly disappointed ????.

(Translated by Google) Very good Dr., but, the assistants do not have order or seriousness with the appointments for surgery, I do not understand the Dr., why he does not review this situation because he feels very disappointed when these things happen, and time is wasted re-accommodating appointments. Lots of administrative mess ????!!!!! (Original) Muy buen Dr., peeero, las asistentes no tienen orden ni seriedad con las citas para operación, no entiendo el Dr., porque no revisa esta situación pues se siente muy decepcionado cuando pasan estas cosas, y se pierde tiempo re acomodando citas. Mucho desorden administrativo ????!!!!!

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The doctor is awesome and no doubt about that. But his office operation is awful. If you visit to his office at Woodside you will feel you are in a 3rd world country. His office stuffs are too busy dealing with patients and you will not get your prescription sent to your pharmacy before 5pm. Which is ridiculous. One of the office assistants told my mom to use new drops while she had her eye drops and suggested to through away. When I went to a new pharmacy they couldn't give me that drop as the refill date wasn't until 14 more days. We ended up buying out of pocket. Also we asked them to change pharmacy and they didn't and ended up sending prescription to old pharmacy. In short, that office is a total mess. In this time of age this is not acceptable at all. The doctor is awesome and no doubt about that. But his office operation is awful. If you visit to his office at Woodside you will feel you are in a 3rd world country. His office stuffs are too busy dealing with patients and you will not get … More

The doctor is awesome and no doubt about that. But his office operation is awful. If you visit to his office at Woodside you will feel you are in a 3rd world country. His office stuffs are too busy dealing with patients and you will not get your prescription sent to your pharmacy before 5pm. Which is ridiculous. One of the office assistants told my mom to use new drops while she had her eye drops and suggested to through away. When I went to a new pharmacy they couldn't give me that drop as the refill date wasn't until 14 more days. We ended up buying out of pocket. Also we asked them to change pharmacy and they didn't and ended up sending prescription to old pharmacy. In short, that office is a total mess. In this time of age this is not acceptable at all.

Poor service

Behaviour is soo bad

Few are worst stuff

My family and I have been with Dr Mason for more than 10 years. But this year his unprofessional, rude staff top off my patience. After waiting 3 hrs outside his office whilev keeping my social distance, One of his rude staff told me I couldn't be seen because of my insurance card that I needed authorizion. I called my insurance and ask if I needed an authorization and I didn't. Therefore he has lost 4 patients because I am not going back to his office. Dr. MASON please have profesional staff that will take care of your patients otherwise you will lose them little by little. My family and I have been with Dr Mason for more than 10 years. But this year his unprofessional, rude staff top off my patience. After waiting 3 hrs outside his office whilev keeping my social distance, One of his rude staff told me I … More

His woodside office is absolutely garbage, receptionist are very unprofessional doesn’t know how to behave with the patient. I will warn you to not visit this place. You will basically end up wasting your time.

I give this star for the girl on front desk . She’s very nice but the place was very dirty and discussing. No one keeps distancing. I don’t knowing the doctor, but he have to work with schedule. I told the girls. I have appointment at 9AM she said. The doctor coming 9:30 . So I canceled my appointment and I never going there . I never seen place like this. Please doctor change a lot things for your office. I give this star for the girl on front desk . She’s very nice but the place was very dirty and discussing. No one keeps distancing. I don’t knowing the doctor, but he have to work with schedule. I told the girls. I have appointment at 9AM … More

Horrible Horrible Horrible service in everything! When we go to the office, we have to wait for hours to see the doctor because they don't have an appointment system. Try to call them maybe in the 100th time someone will pick up. We honestly still go to this place for Dr. Mason or else we would never go there.

Great experience in every detail, honestly! The office was simple but very clean. Staff super-efficient and nice. We got appointments on the same day, very lucky to find a non-busy time slot. Well, there was busy enough, but it ran smoothly and fast. Probably that any more crowder and it would had been less pleasant, but we lucked out with everything, including very knowledgeable and experienced Dr. Mason. Thank you sincerely! Great experience in every detail, honestly! The office was simple but very clean. Staff super-efficient and nice. We got appointments on the same day, very lucky to find a non-busy time slot. Well, there was busy enough, but it ran smoothly … More

Disgusting office. Never ending line of patients. Do not go there

Unprofessional and rude staff. And the doctor has not enough time for his patients.

DO NOT GO! Horrible doctor who prescribes wrong eye drops to damage your eyes so he can make a profit of fixing it.

Service is very bad and dirty place. I have appointment 8:30 and I show up doctor after 4 hours.

Dirty office and rude unprofessional staff. Run do not go here. Overcrowded. They can’t answer their phone properly. Overbooked and they don’t know what they are doing. Had to wait long but we decide to leave .couldnt stay.

This doc office is altogether bad. All the staffs are rude as hell and unprofessional. They overbook and do not provide proper care to the patient. Such a rip off. I wouldn't even give zero star if given the option. Bad experience overall.

I accompanied a friend here a couple of months ago for her cataracts surgery. While I was there one of the surgeons argued with a nurse at the front desk in front of a waiting room full of people. Completely unprofessional. Then, a patient came in who did not know her weight, and I watched while two nurses went back and forth about how they did not know how to take her weight using the physicians beam scale that was there in the office. The patient's two sons took their mother's weight for her while the nurses stood by and watched! To top it all off, the nurses spoke to my friend during post-op in the wrong language. This place is poorly managed and the staff are entirely unprofessional. Find another doctor! I accompanied a friend here a couple of months ago for her cataracts surgery. While I was there one of the surgeons argued with a nurse at the front desk in front of a waiting room full of people. Completely unprofessional. Then, a … More

My eye doc from Corona Vision, Dr H, refered me to Dr Mason, and what a blessing he was to me. Im truly blessed to have both eye doctors that are Amazing. Theres not enough words or space or stars to actually put my appreciation. God bless them always.

He's busy and there may be a wait. That is because he is an excellent physician, eye doctor. Don't worry about the wait, just know you will be in the best care.

Not too pleased with this new location, Dr.Mason is a wonderful doctor, I’m appalled at this new location, I’m hoping it’s temporary. The office is filthy, walls are all chipping out paint, it has to be the dirtiest place to conduct a practice. Again, Dr. mason is a great surgeon I’m wondering what happen to the office he had in Queens Blvd? Not too pleased with this new location, Dr.Mason is a wonderful doctor, I’m appalled at this new location, I’m hoping it’s temporary. The office is filthy, walls are all chipping out paint, it has to be the dirtiest place to conduct a … More

disgusting place

Nasty dirty place. Unprofessional and loud staff.

Nasty place waiting time more then 3 hours

Service is really poor. Spent whole day, take appointment but first come first serve, make no sense, I don't think that making appointment make sense.

Horrible, I have called 5-6 times just to schedule an appointment and they put you on hold for 30 minutes, they just lost an eye surgery job, very rude and unprofessional

The clinic gives appointments to scores of patients at the same time. So one has to wait more than an hour for the doctor. The staff is not helpful and the space is cramped. It seems the clinic has a captive clientele (mostly expatriates) who has no option but to bear along.

The staff are INCREDIBLY RUDE and the office is way too cramped. They schedule too many people for the same time making everyone wait hours for a doctors checkup that lasts less than 5 minutes. WORST place ever!

Please please please don’t come this place. One of the dirty please I see ever in my life. Some of the stupid doctors refare this unprofessional doctor. First the very small and dirty place. Staff are very rud waiting for long time no place for stay. Please don’t come. Also be careful he always ask for surgery

He is bad doctor ever I know. He take my father eye surgery last February.. instead of he fix the eye problems he take surgery. Now my is suffering from last 3 month. Please don't go thier it's will be cost ur life in trouble

Had an appointment at 2. Showed up 1:45 and got out at 5:30. Very disorganized and crammed. Dr. Benjamin Mason is careless and arrives late. He operated my grandmother for a cataract and she is now having vision problems in that eye. Don't waste your time here.

Don't ever come to this place. He's not a doctor but a butcher. He don't know nothing about eye. He inspire people to go eye surgery for his own benefits. He destroyed my father's eye. He was very strong before the surgery but after the surgery he cannot even get up from bed. Worst service ever.

Wait for so long more than 3 hours & they are not professional employees ????

It’s the staffs!! Worst!

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Do not come here, if you don't wanna waste your time. Terrible place, inside a basement with no AC. 3 hours running, still didn't call us.

The doctor is refer from zokia hossian.but the place is very nasty have to wait a lot and the doctor doesnt care much and staff are very rude.

Nasty ????, The place was dirty and it stunk. the nurse was wearing sweatpants, sneakers and a hoodie, all in black , it seemed he was going to the gym,all patient had the appointment for the same hour ,There's no chairs, and the bad smell makes the wait longer

I was there once for the first day . My appointment was at 11:00 and I went there at 10:30. I finished at 2:00. The service was very bad. The person who was working at the counter had a face that was rude. If you go there, they take 6 or 7 hours .If you have enough time to wait this long, they can see you. Don't Go there! The service is very bad. I was there once for the first day . My appointment was at 11:00 and I went there at 10:30. I finished at 2:00. The service was very bad. The person who was working at the counter had a face that … More

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(Translated by Google) I love this ostalmology doctor's office. Very good all doctors. . (Original) Me encanta este consultorio médico de ostalmologia. Muy bueno todos los médicos. . (Translated by Google) I love this ostalmology doctor's office. Very good all doctors. . … More

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This place is terrible, I had two appointments they call me on the same day to cancel them then the third time which I made the appointment they called me to come in earlier on the same day again,when they got there there was about 25 people waiting ,then the lady at the front counter she has a very bad attitude,she was rolling her eyes at me when I'm asking her questions very unprofessional place ,warning don't come here This place is terrible, I had two appointments they call me on the same day to cancel them then the third time which I made the appointment they called me to come in earlier on the same day again,when they got there there was about 25 … More

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The clinic gives appointments to scores of patients at the same time. So one has to wait more than an hour for the doctor. The staff is not helpful and the space is cramped. It seems the clinic has a captive clientele (mostly expatriates) who has no option but to bear along.

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