Dr. D Daniel Files

Good place and always helpful.

I writing this on behalf of my dad who was a patient. He will be leaving this practice after 6 years. He loves the doctors, but the rest is trash. He was there a few weeks, ago with no issues. He called yesterday to make an appointment because his eye is swollen. They said they will not see him because he owes $49 for a missed appointment on May 31st. When he said he didn’t have an appointment, they told him it was scheduled a year, ago. This man is 73 and had brain cancer before so he can’t remember a year, ago. Why didn’t they call and remind him? Any other appointments they call. This makes us believe they are just trying to collect money for fake appointments. So be aware. I wouldn’t even leave them one star, but there’s no option. Also when I tried to become a new patient they gave me the runaround about why I couldn’t be a patient. Pure trash of an office. I writing this on behalf of my dad who was a patient. He will be leaving this practice after 6 years. He loves the doctors, but the rest is trash. He was there a few weeks, ago with no issues. He called yesterday to make an appointment … More

Place has decent doctors but the billing department is trash. I've received multiple bills for my daughter's first visit over 2 years ago. I have followed up several times letting them know that the bill was not submitted right and I was told multiple times that it would be taken care of. My daughter has always been covered under state insurance and has been to this doctor for all her checkups and shots and insurance has taken care of the following bills and their has been no issue. The incompetent staff failed to submit the first bill correctly to her insurance so they feel like I should pay for their mistake. They threaten to terminate my patient status if I don't pay for their mistakes and refuse to be bullied and treated like this. Avoid this place until they get someone in the billing department who didn't eat paint chips as a child. Place has decent doctors but the billing department is trash. I've received multiple bills for my daughter's first visit over 2 years ago. I have followed up several times letting them know that the bill was not submitted right and I was … More

I have been going to Bucks County Family Practice for many years, and have had a great experience with each and every doctor I have worked with. Most recently I have been seeing Richard Mohammad CRNP, and he is nothing shy of amazing! He is extremely thorough, compassionate, and knowledgeable! He ensures that I understand everything prior to leaving the appointment. Richard goes above and beyond! Their portal is easy to use, and such a simple way to communicate! Whenever I have lab work done, I am notified promptly with the results! They just keep getting better and better! Thanks for such great care! I have been going to Bucks County Family Practice for many years, and have had a great experience with each and every doctor I have worked with. Most recently I have been seeing Richard Mohammad CRNP, and he is nothing shy of amazing! He is … More

The receptionist (who was incredibly rude) scheduled my appointment for the wrong day. Then i called and asked to reschedule i was told i had missed the appointment and owed them $50 for a no show. The appointment was missed because the staff scheduled it wrong. They has selected the wrong monday in the calendar and told me i still had to pay the fee.

In almost 10 years of going here I have not ONCE been taken seriously. I've had complaints of a severe headache (in the same spot) and nerve pain for the past 2 years and nothing has been done. I've never seen a doctor (only PA's) Megan told me that she is not going to waste the resources on ordering "unnecessary imaging" for a healthy person. Not to mention this but they completely neglected to inform me about labwork performed almost six months ago that was consistent with immediate retesting and treatment. I informed them about this (and how the labwork lines up perfectly with the symptoms I have been experiencing) and they deleted my web portal and told me to come pick up my records. I have now been waiting 3 weeks to get in with another doctor for something that should have been treated in August. The ignorance here baffles me. After talking to a few friends in the area they have similar experiences. Save yourself the time and anxiety and just do not go here.

Although I have never seen Dr files myself the other Doctors were good. After many years the staff had changed and not for the better. The front office staff are not professional or competent . The office manager Jagger is the most unprofessional person I have ever met in the medical field . He really should not be in the office manager position as he does not know how to speak to people and remain professional. The office dismisses patients and refuses to treat them with no notice ( abandonment) just because jagger doesn’t like to hear patients question the staffs actions . I do not recommend this office to anyone .

I have honestly never seen this doctor. Every time I came, it was someone else, but this name was always on my file. Anyways, it was a hit or miss. It was either addressed or dismissed. The good side of this place is some of the aids are really nice.

This used to be a good office. Since COVID they are afraid to see sick people. They want to push teledoc, which really does nothing for you. This is all about getting co- pays. If you don’t want to help sick people, you shouldn’t have gone into the medical field!!! This used to be a good office. Since COVID they are afraid to see sick people. They want to push teledoc, which really does nothing for you. This is all about getting co- pays. … More

They won’t see sick patients nor send a prescription to the pharmacy

Denying service to my daughter after getting TWO negative COVIV tests! Wll not see her because she didn't get vax. Horrible, despicable. Dont you have an oath to upheld? What country is this? Will be posting this on every site i can find with your name on it!

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I don’t know how this place still has patients. Rudest staff I’ve ever had to deal with. They could care less about people’s well being. I wish i could give zero stars because 1 is too many. Would not recommend.

I wouldn't even leave one star. The receptionist is so RUDE!! I just called to try to make appointment and she is screaming in the phone no we cant see you because of covid. So apparently they aren't seeing anyone. I tried to set up a tele visit and she wouldn't let me. Dr. Files should really get a new receptionist!!!! Horrible!

The office needs to implement how to communicate with patients. The doctors and staff members need to implement effective communication skills between one another. When a patient has a question a professional Doctor would call them back. This office lacks professionalism. A doctor should call the patient back with lab results with a new onset diagnosis, not your staff. Your staff is not educated enough to answer health questions. They don't know how to handle yes and no questions Example: Can I get my blood drawn their during this pandemic Answer yes come in at 9AM. I phoned twice and was told twice come in at 9am. I got there at 9am sent to Lab Corp who was packed with patients..FYI ..I am a compromised Patient. FYI Your staff should check to make sure the patient receives the right paperwork with their lab results not someone's else's I believe that is a HIPPA violation. The office needs to implement how to communicate with patients. The doctors and staff members need to implement effective communication skills between one another. When a patient has a question a professional Doctor would call … More

I just called to speak to my doctors office. And I just had the rudest experience I have ever experienced. The receptionist was clearly overwhelmed, so I feel really bad. But I was trying to explain why I’m calling again. But she was talking over me, dismissed me multiple times, was not listening to me as I was telling her my situation of why I needed to be calling again, but instead proceeded to tell me “we can’t help you with your COVID testing. Go to urgent care”. and I was trying to tell her I did, have already called and set up appointment with urgent care, but I have a question. In the meantime it’s been over a week, I have been sitting here with possible COVID for over a week. She was rude. Every time I go there I feel rushed. But this was extreme. She was asked to confirm my number and finally said the doctor will call you, and hung up. She was so incredibly rude. I just called to speak to my doctors office. And I just had the rudest experience I have ever experienced. The receptionist was clearly overwhelmed, so I feel really bad. But I was trying to explain why I’m calling again. But she was … More

Always had to have a second dr in the room every time I went... I felt like a guinea pig or a science project.... Charged me for bloodwork my insurance failed to cover and didn't tell me it would be sent out

Great place,profrssional,professional, to communicate with. Very friendly, professional,and caring medical staff. Doctor is very professional and easy to speak with. It's a one stop facility for many tests. Recommended highly

It is crazy that when you request a referral to a chiropractor for multiple issues including sciatica this office refuses to give you one because their family practice providers can do adjustments. I was not comfortable with that and a chiropractor is covered under my insurance. Plus they couldn’t get me in as quickly as the chiropractor. The insurance company even called them and they hung up on the rep from the insurance company!!!

This office is amazing! Love the doctors and the staff. Always so helpful and kind to my daughter and I. Have been a patient for most of my life and wouldn't dream of going anywhere else!

I had a sudden attack of very painful diverticulitis! It of course got unbearable at 6:00 a.m on a Sunday morning! I left a Dr. Msg. Dr. Files called me. I’m not his patient. He was a miracle worker. He trusted my experience, ordered my meds & I woke up later that morning w/hardly any pain!! I’ve had diverticulitis many years & that’s the 1st time I ever felt soo good soo fast. Extremely great experience. He was nice & courteous & respectful. I’d recommend him to everyone??

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I was going to write a long nasty review but its not even worth my time. This office is horrible. They don’t even deserve a one star rating from me.

My pediatrician transferred files to them in October. I then call now in January and they said they don’t have me on record? Both ladies I talked to on the phone were rude and had attitudes. They went on to tell me how they aren’t excepting new patients, even tho my files were transferred over in October. I told them my entire family goes here and the lady was very rude and told me it didn’t matter because I’m “not my family”. The front desk ladies have the worst costume service ever. I have worked in costumer service related places for over 2 years and I know if I ever treated someone the way I was treated I would be fired. Me and my family will no longer be going here and have found a new doctor. My pediatrician transferred files to them in October. I then call now in January and they said they don’t have me on record? Both ladies I talked to on the phone were rude and had attitudes. They went on to tell me how they aren’t excepting … More

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Dr Daniel K Files is an incredible Dr and person..listens to my husband and myself and is definitely. Thorough and his beside manner is amazing!!!

Love, love, love them. Our house tested positive for Covid and the Drs and staff have been amazing!!!!! When I call they are so helpful, we have nurses that come to the house to check on the two that were the worst and they are wonderful!!! I always liked this office, but now I LOVE this office.

Dr. D Daniel Files is the best. I’ve been a patient for decades. He’s kind, caring, compassionate, as is his staff. He has always given me the time, & listens & advises. He deserves more than 5 stars. I’m old & I appreciate his expertise. I have always recommended him & always will.

Dr D. Daniel Files is a caring, compassionate Dr. I have been a patient for decades. He is kind & listens & has always steered me in the right direction. He has a wonderful staff, and I just really appreciate everyone’s kindness. He certainly deserves more than 5 stars!!!

I’ve been coming to this office for a long time.. I used to really like it. Over the last 5 years or so.. the receptionists and billing have such bad attitudes!! I feel like I’m on the defense whenever I speak to them. I’m being very polite, why the attitude? Don’t take anger out on patients. ????

They friendly, willing to accommodate to your schedule needs, and they have amazing hours!

very lazy staff don't go

I called to make an initial appointment and the first thing they asked is if I was on any controlled substance medications and I said yes. She then said well we can’t see you. Such a shame.

They discriminated against my friend she had a lost her baby n had to get a dnc or dne and called in to say she had a dnc before she had a chance to explain her situation n wasnt feeling good and her dr hung up on her. Then received a letter to seek a new dr so not only did she miscarry have sepsis but was told to seek a new dr. Out of judgement and lack of understanding of full story. Should of been reported trufully!!! So wrong !!! They discriminated against my friend she had a lost her baby n had to get a dnc or dne and called in to say she had a dnc before she had a chance to explain her situation n wasnt feeling good and her dr hung up on her. Then received a … More

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Wonderful staff works as a team. On time scheduled n emergency appts.

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Good people

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My Review is dependent on the way I was treated by his office manager. I will edit in 48 hours with a full story after I hear from DR Files personally..

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My daughter has been a pt for almost 21 yrs. Dr Files is the best Doctor in the area. Highly recommended..

Unlike other doctors in the area, they answer the phone. You can get an appointment the very next day, AND you don't have to wait in the waiting room. If a prescription is required, they send it electronically to your pharmacy, and it is ready for you to pick up before you get home. They have an online patient portal, where you keep all your medical information, and you can actually email your doctor with any questions and ask for prescription refills online. Unlike other doctors in the area, they answer the phone. You can get an appointment the very next day, AND you don't have to wait in the waiting room. If a prescription is required, they send it electronically to your pharmacy, and it is … More

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Great doctor. Very good staff and a nice, caring atmosphere in his office.

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I would highly recommend Dr. Files and Bucks Family Medicine for your children and adults. On one visit I had to have a very serious procedure and Dr. Truman put her arms around me and said " We love you and you are like family", that made me feel good and helped relieve a lot of the anxiety. This office/staff is excellent.

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They are the best doctors around. They are kind, they listen, we are never ever rushed, we are always taken right away. I left my original family doctor of twenty years because he was rude , I was referred to this office by a friend about ten years ago, and now I refer everyone here. i have not met one of the doctors at Bucks Family that has not been completely helpful and nice. I actually love when I get to go because it is always a joy to feel taken care of. I could go on all day about all the things they have done to take care of me but I won't, I'll just say they are the absolute best there is! They are the best doctors around. They are kind, they listen, we are never ever rushed, we are always taken right away. I left my original family doctor of twenty years because he was rude , I was … More

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From my initial call as a new patient through to the exam, diagnosis, and treatment all of the staff were super. Jenny, who took my initial call, was very friendly and helpful and perfect for a first contact. The nurses and doctor were very friendly and helpful. I arrived early and was processed immediately and was waiting for the doctor before my appointment time. The doctor was very thorough and allowed me as much time necessary to talk about my problem.

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