Gisela Velez

Wonderful doctor; very patient oriented, lots of experience. Waiting time is minimal, length of total visit usually not over 2 hours. Great results in her having resolved my eye problem. Would highly recommend Dr. Valez to anyone needing eye care.

scheduled 1.5 hours for an appointment, after sitting in the waiting room for 30 minutes I told them I only had 1-hour left. They responded that they couldn't complete my exam in 1 hour so I rescheduled. I scheduled for the first appointment of the day weeks later and was told they would 'fast track' me. When I arrived there was one person in the waiting room. During the 40 minutes I sat in the waiting room 4 more patients arrived and were seen before me. When I was finally called they told me it would take another 90-minutes for my exam and that the doctor was in the office and, in fact never arrived until 90-minutes after the time they scheduled my appointment. I respect Dr. Brusie but need to find a physician who respects their patients and their time.

Dr. Velez saved my husband's sight. She is an amazing surgeon and really knows her stuff. Her staff are friendly, knowledgeable and very helpful. She has always been available for immediate follow up whenever we have needed it.

I had a partial retinal detachment in one eye and a full detachment in the other. Dr. Velez saved my vision and I made a full recovery. Very talented surgeon. It can take some time in the office waiting on appointments, but she is worth the delays.

Terrible time management. Every time we come here we wait and wait and wait. Last time we came in, a woman had been in the waiting room for 3 HOURS before even being called back to begin the whole process!! That is unacceptable and just down right rude. Have some consideration. Obviously emergencies happen, but keep your clients informed and allow them to reschedule if the wait is going to be that long. Schedule less patients in a day! It’s not rocket science! Right now it is 11:53 and we are still waiting to see the doctor for a 9:30 appt. I will never be coming here again. However, the nurse, Shannon, was super nice and patient with my mother. The staff at the desk is also courteous and helpful. The doctor herself seems great, but it’s just rude to make people wait so long. Terrible time management. Every time we come here we wait and wait and wait. Last time we came in, a woman had been in the waiting room for 3 HOURS before even being called back to begin the whole process!! That is unacceptable and just … More

This user rated the provider, but did not write a review

I highly recommend Dr. Velez. She has a lot of compassion, very skilled and top notch in her field. I see her for injections for Diabetic Retinopathy. She came in on a weekend right before a trip and saved my sight due to a blood vessel bleed behind my eye. She sees multiple high risk patients every day for various steroid injections to prevent blindness. She is on call 24 hours a day since there very few specialists in her field unless you go to Mass Eye and Ear.

Very professional, cares about her patients, always takes the time to explain what she is doing. Highly recommend.

I have been seeing this physician for multiple eye conditions for the last 6 years. I have talked with other people that have gone to other eye specialists in the area. Be it Boston or Worcester, most of them tell me of multiple trips to various facilities. Because the various diagnostic eye exams needed to evaluate their condition are not available at those specialists in just 1 visit. Dr. Velez’s office has multiple eye exam diagnostic capabilities located in her office. As a result of these capabilities, the wait in the waiting room can appear to be long. I like the fact that all my eye diagnostic testing is done in one location, I don’t have to chase down test results every few weeks.. I also appreciate her flexibility to get me back into her office schedule. When my health has intruded with my regular appointments. I like being able to get all diagnostic exams needed in one office visit. Where as multiple appointments and travel would be too difficult to manage with the rest

This was my fourth and last visit to Dr. Velez. I was referred to Dr Velez for an epiretinal membrane a bit over a year ago. Visit 1 Well over 2 hrs. Likely qualify for surgery. Return 6 months Visit 2 Well over 2 hrs. Dr said I qualified for surgery and spoke about her skill and the quality of her facility. Turns out it is risky so I asked for 2nd opinion 2nd Opinion by a highly regarded Boston Dr (1 hr drive each way): Advised not to risk surgery at this stage. 30 minutes in and out. Visit 3 Well over 2 hrs. Waiting room packed with others in the same situation Visit 4 50 minutes after my appointment the Dr still not in the building. Waiting room packed with patients with earlier appointments. I left and complained. Office called and said they would put me to front of line. I left no doubt with the (unfortunate) caller how immoral I thought this was. I will drive an hour each way to Boston and still save time and have more confidence in my Dr's recommendations.

Great experience from when I called the office to being checked it to the technicians that started the process. When I did get to see the doctor it was like I was her only patient. Spent more time with me and spoke to me with lingo I could understand. Her calmness and demeanor was unreal. Highly recommend her.

Had to get a quick appmt with a specialist due to my fathers sight in his left eye. It was hard for him to open and see clearly from it. Dr Velez staff fit him in the same day we called. We are very grateful for the prompt attention we both received when we got there. Thank God for this doctor. Although his problem wasn't as severe as we anticipated she explained what it was and put our fears aside. She is not only a wonderful human being but so brilliant in this field. Totally recommend her.

Wonderful experience although a serious situation but Dr Velez was just so comforting that all our fears and concerns were put to rest. Patience and very articulate in her approach to defuse our anxiety was grately appreciated. Highly recommend her to anyone no matter their age.

Dr Velez was the most pleasant experience I have had in several years. I took my mother to the same type Dr in Worcester and the experience was not a pleasant one. I am forever grateful that Dr Velez was able to fit my mom in even though she was booked solid and took the time and effort to put our fears and stress to a minimum. If anyone needs a retinal specialist please don't hesitate in calling her. Staff and office was very professional. Although you might have a long wait its worth it.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

I recently had an emergency surgery for a detached retina. While I can say that no emergency surgery is fun, it was a wonderful experience. Within 24 hours as a never before seen patient, I was seen, diagnosed and surgically treated. From the receptionist, technicians, surgery nurses, staff and certainly Dr. Velez I was treated with great care and professionalism. I have full faith that the decisions made were technically sound and in my best interest. Deepest gratitude to all!

This user rated the provider, but did not write a review

Pleasant experience and will definitely be back for my mom treatments. I brought my mom with Diabetic Retinopathy and needs very close care. I feel very confident that she is the best doctor for her care

Pleasant experience would highly recommend this doctor for any disease that you may have. Brought my mom due to her diagnose of diabetic retinopathy. Very knowledgeable in her field and willing to spend whatever time is needed.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Terrific doctor. Goes above and beyond the call of duty. We were having a terrible time caring for our elderly mom thanks to damage caused by a terrible primary care doctor. Dr. Velez not only did her job, she offered help and advice on everything we were dealing with, as well as gave us a sympathetic ear. I don't know who these other reviewers saw, but Dr. Velez kept us sane during the darkest time in our lives. Five stars isn't enough for this wonderful doctor or her topnotch staff.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Dr velez should not be able to use her license. She is unprofessional to patients and I do not feel people are safe under her care. DO NOT recommend!

I've never had such an unimaginably bad experience with a doctor. The woman shows up to work whenever she wants, regardless of what time her patients are scheduled, and she chooses to do invasive procedures such as eye injections without fully explaining them to you or offering alternatives. Way too aggressive. I felt like she just talked really quickly in medical terms so that I would just agree. I decided I couldn't leave my care in the hands of such a disrespectful, money hungry person.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Every appointment I had with Dr. Velez consisted of a minimum of a 90 minute wait, and I had appointments at different times of the day. The last appointment I had before changing doctors was at 8am, the earliest available, and I thought this would cut down the wait. While the pre-screening occurred only 15 minutes late, Dr. Velez did not arrive to the office until 9am. This was the final straw.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review