James G Dobbins

This morning I stopped in at Marshall medical Associates and was promptly greeted by a very unpleasant front desk worker. A “Can I Help you” was murmured as the sliding glass window was opened. I will not go into description about the worker for her own privacy purposes, but the short conversation with her was quite unpleasant. After having an appointment there within the week prior I was unaware that my follow up appointment was scheduled for a different building because the dermatologist only schedules out appointments in that building certain days. When I informed the front desk worker that I was here for my appointment 15 minutes early she promptly laughed at me for being in the wrong location, Nearly marked me when I said I had an appointment there with in the last week, and was humored at the fact that I did not know that my doctor only rent it out Day is there. I was in quite shocked seeing that a small business like Marshall medical Associates is willing to hire someone with such poor customer service and they are still able to be a functioning business in today’s society. I work two jobs in customer service, at 21 years of age and I have never felt so belittled by a professional business such as Marshall medical Associates. The icing on the cake is when they close the sliding glass window in front of your face and proceeded to laugh at you with the other desk worker. This should be no example for your children, for your family, or yourself in the customer service realm, especially at a place that already makes you uncomfortable to be at due to your body’s impurity’s. I hope that anything going on in her life that causes her to treat guests with such a lack of empathy is resolved. As for the actual Battle Creek dermatology and skin center that I'm sitting in currently, the staff that they have renting out space at that Marshall Location is very friendly and a good example of professional, prompt, and proper service. This morning I stopped in at Marshall medical Associates and was promptly greeted by a very unpleasant front desk worker. A “Can I Help you” was murmured as the sliding glass window was opened. I will not go into description about the … More

Extremely disappointed that I had to call to remind them to send in the order for an MRI. 5 days before I was given an appointment while hobbling around on crutches. Being short-staffed isn't an excuse that justifies not only NEVER ordering the MRI but laughing in the "apology" that was given when I questioned why it took 4 days and my reminder to order the procedure. MMA/AMA aren't as good as they were back in the early 2000s. It is a disservice and insult to Dr. Dobbins to have his name still attached to that practice. I am looking forward to finding a different doctors office that values their patient's health and well-being. Extremely disappointed that I had to call to remind them to send in the order for an MRI. 5 days before I was given an appointment while hobbling around on crutches. Being short-staffed isn't an excuse that justifies not only NEVER ordering … More

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