Mack Lee Sullivan

My husband went for a visit there for pre-op clearance. The staff took no medical information, and when asked, refused to release test results, which is against the law. The office was filthy and is staffed, at least when I was there, solely by students. I wouldn't recommend this "doctor" to a pet rock. In fact, I am joining a group of other patientsin filing complaints. Avoid this "doctor" at all costs. The above is my opinion.

Dr Sullivan is a great doctor but his staff does not help and very poorly trained to assist you with any issue that may arise. The staff purposely ignores the calls or hangs up on my insurance company. They also say they will get back to you but then they never do.Due to a lack of help I had to switch primary care doctors.

I have been a patient of Dr. Mack Sullivan for 7 years and am very pleased and happy with his services and staff. I would recommend him to anyone looking for an intelligent, dedicated and caring doctor. Dr. Sullivan always puts his patients first. He makes himself available day and night, if necessary. He always takes time to listen to me and address any and all concerns I have. He explains my problems and the treatments in terms I understand. He is dedicated to improving health and will do the research necessary to reach that goal. Not only has he helped me with my, at the moment, medical problems but he and his staff have counselled me regarding my weight, eating habits and exercise. I feel he sees the whole me not just the part that isn't working at the time of the visit. There is so many more good things I can say about him and his ability as a doctor and a caring human being. If your looking for a good doctor, committed to your health and one you can trust, look no further. Yes, I give Dr. Mack Sullivan 5+ stars and recommend him highly.

Awful service! The staff, which when I went, was made up solely of students, was particularly incompetent. After taking no medical history, my husband was told his lab work was abnormal. News flash, they diagnosed him as diabetic, which he was diagnosed with 25 years prior. When asked for a copy of test results, the Dr and staff refused to give my husband his test results, violating the law. Just a worthless staff and Dr, they should not even be in practice, in my opinion. Do not visit this practice if you want competent care. Already looked into taking action with the medical board and I'd encourage any one else to do the same if they received the same level of inadequate care.

This alleged Dr has a filthy office area, and has refused to release medical information to the patient. In my opinion, this doctor should be stripped of the right to practice. During a visit, the staff asked for no medical history of the patient, which is obviously pertinent to treating a patient. I wouldn't recommend this doctor to my worst enemy. If I could give negative stars, I would.

Horrible service!!! I wish I can give them 0 stars The people in front of the desk are useless. I called to make the last appointment of the day, she didn't want to schedule me after 3.15pm when I got there, I had 4 people in front of me!!! Just tell me that there is NOT SPACE and don't make me lose my time!!! She reschedule me for Friday at 7am and called me at 7:01 am (the same day of the appointment) when I was already in the parking lot to tell me that they made a mistake and if I can come back on Wednesday. Who does she think she is to play with my time like that? UNACCEPTABLE!!!!! And of course, this is NOT THE FIRST TIME THAT HAPPENDS! They should get qualified people and fire that lady. Useless.

This user rated the provider, but did not write a review

Came away well informed and with top care! Very much satisfied with my experience, would recommend.

Excellent and detailed care! I was blown away with how compassionate Dr. Sullivan was— truly cared about my issue and was dedicated to find a solution. Highly recommend!!

I've been going to Dr Sullivan for a few years now and have never had a bad experience.. He's very attentive to my needs and he is always so respectful and professional. I love his staff, what a great group.

I have known Dr. Mack Sullivan for 20+ years and I know him to be a committed, dedicated and well respected Physician. He cares about all his patients in a holistic manner.

I was highly recommened to see Dr Sullivan and he is an amazing doctor. He showed compassion and empathy. I am very pleased with him and suggested him to my friends and family. As a PCP he has wonderful staff.

Dr. Sullivan has been my GP for 6 years. When I first met Doc I was 375 lbs, pre-diabetic, suffering from high blood pressure and chronic knee pain. Within 6 years, Dr. Sullivan helped me lose 220 lbs, I'm no longer pre-diabetic and no longer have high blood pressure. Dr. Sullivan took the time to counsel me on proper nutrition and even performed RMR testing on me every few months to track my resting metabolic rate to provide me specific caloric goals to meet daily. Doc is a huge advocate for physical fitness, as well. He helped me rehab both of my knees that I had previously been told required knee replacement surgery. I'm a whole new person 6 years since my first appointment thanks to Dr. Sullivan. Dr. Sullivan has been my GP for 6 years. When I first met Doc I was 375 lbs, pre-diabetic, suffering from high blood pressure and chronic knee pain. Within 6 years, Dr. Sullivan helped me lose 220 lbs, I'm no longer pre-diabetic and no … More

Can’t thank Doctor Sullivan enough!! Apart from him previously seeing me for an infection I had, I came in with a gash in my eyebrow and I was absolutely terrified of how my face would look after getting stitches but the staff made me feel so comfortable & I was seen right away. After about 30 mins, Doctor Sullivan stitched my eyebrow & it was good as new and I am so so grateful to not have a huge ugly scar!! One of the best!! Can’t thank Doctor Sullivan enough!! Apart from him previously seeing me for an infection I had, I came in with a gash in my eyebrow and I was absolutely terrified of how my face would look after getting stitches but the staff made me feel … More

I had the pleasure of seeing Dr. Mack Sullivan and I have to say, he is one of the nicest and knowledgeable Dr's. I have ever met. Without going into why I was there. He sat with me and explained what was going on in terms that a common person would understand. Since going to him, I feel so much better. Now he is my family Dr. I have brought wife and kids there as well. I simply can not say enough about him. I had the pleasure of seeing Dr. Mack Sullivan and I have to say, he is one of the nicest and knowledgeable Dr's. I have ever met. Without going into why I was there. He sat with me and explained what was going on in terms that a common … More

Dr. Sullivan is not your average, cookie-cutter doctor and I am beyond grateful for that!! I found Dr. Sullivan during the height of the pandemic, I couldn't get in to see my doctor of 12 years, but Dr. Sullivan was currently accepting new patients so I jumped ship! I've never been happier! I can always get an appointment when needed, even when I've been away and not able to physically get to the office, he has done a telehealth visit and treated me. Anywhere, anytime! I was amazed at the treatment and care I received from him via video chat. He always answers all of my questions and takes the time to really get to know me and understand me as a patient. I trust Dr. Sullivan with my health and wellbeing because he goes above and beyond for me; Trust me, you wont find that anywhere else. Dr. Sullivan is not your average, cookie-cutter doctor and I am beyond grateful for that!! I found Dr. Sullivan during the height of the pandemic, I couldn't get in to see my doctor of 12 years, but Dr. Sullivan was currently accepting new … More

Dr. Sullivan was recommended to me by a good friend. I was away, out of state and sick with covid back in May of 2020. Hospitals were turning away patients unless they couldn't breathe. Doctors offices weren't letting patients in if they were Covid positive. Urgent Care facilities essentially became nothing more than testing centers. I needed to speak with a doctor and yet couldn't get one to treat me. I called Dr. Sullivan's office as a new patient. I was scheduled for a telehealth visit with Dr. Sullivan that same day. Dr. Sullivan reviewed my symptoms, and confidently advised me on how to treat my symptoms at home. He kept in contact with me multiple times a day for several days until I felt better. I was out of state, and alone and yet I felt completely cared for by a physician who was across the country from me. I've had nothing but wonderful experiences with Dr. Sullivan since, both in person and virtually. I highly recommend him to everyone with confidence. Dr. Sullivan was recommended to me by a good friend. I was away, out of state and sick with covid back in May of 2020. Hospitals were turning away patients unless they couldn't breathe. Doctors offices weren't letting patients in if they … More

Doctor Sullivan is the best Physician I have ever met. He is personable, great listener, and empathetic to the concerns of his patients.he elaborates and explains in a way that You can understand. He cares deeply about his patients. If I could give Dr. Mack 10 stars I would. Highly recommend him as a PCP.

Dr. Sullivan and staff are always professional whether by telephone communication or in person. I never have to wait long to make an appointment, or to be seen. The appointment time is always as indicated, little to no wait time. Dr. Sullivan is patient and listens to my health concerns. Not only does he listen to my concerns, he explains my options and makes me feel part of the decision making. In fact, it’s been such a great experience that I have taken my young daughter to see Dr. Sullivan. He made her feel comfortable - I say he is great with children as well. Dr. Sullivan and staff are always professional whether by telephone communication or in person. I never have to wait long to make an appointment, or to be seen. The appointment time is always as indicated, little to no wait time. Dr. … More

Office staff is rude, uncooperative and flat out incompetent. I would not recommend Dr Sullivan to seniors or anyone on Medicare. Either he is also incompetent or flat out lazy, I'm not sure. If you have a sore throat, he can get that job done, but if you have multiple health issues or geriatric needs, FIND ANOTHER DOCTOR! Getting Dr Sullivan to cooperate to give his approvals to see specialists and getting Medicare services for my mom has been a complete nightmare. He refuses to resign my mom to get at-home services that are necessary for her because she is not ambulatory. His office staff has been rude and uncooperative with Medicare services, the podiatrist and the vascular surgeons office staff. IM DONE with him! Office staff is rude, uncooperative and flat out incompetent. I would not recommend Dr Sullivan to seniors or anyone on Medicare. Either he is also incompetent or flat out lazy, I'm not sure. If you have a sore throat, he can get that job … More

This user rated the provider, but did not write a review

Office staff is rude, uncooperative and flat out incompetent. I would not recommend Dr Sullivan to seniors or anyone on Medicare. Either he is also incompetent or flat out lazy, I'm not sure. If you have a sore throat, he can get that job done, but if you have multiple health issues or geriatric needs, FIND ANOTHER DOCTOR! Getting Dr Sullivan to cooperate to give his approvals to see specialists and getting Medicare services for my mom has been a complete nightmare. He refuses to resign my mom to get at-home services that are necessary for her because she is not ambulatory. His office staff has been rude and uncooperative with Medicare services, the podiatrist and the vascular surgeons office staff. IM DONE with him!

Dr. Sullivan was able to take care of a cough I had that three other Walk in clinics said there was nothing they could do for a cough

I went in as a new patient, hearing that he was a great doctor. After waiting for an hour, I asked the receptionist how long before I would be seen. She shrugged and said we're busy. I waited another hour and finally asked for a refund on my copay. No apology. Any suggestions for a GP in the eastchester area?

Dr. Sullivan made me feel comfortable immediately. He took the time to explain everything to me and he answered all of my questions and listened to my concerns. Friendly staff & short waiting period. All in all, one of the better experiences I've had in a doctor's office. Dr. Sullivan made me feel comfortable immediately. He took the time to explain everything to me and he answered all of my questions and listened to my concerns. … More

My wife came In with crushing chest pain she wanted to Dr.Sullivan because he markets his practice as an urgent care. Long story short she was treated with attitude and told she would have to wait 4 hrs to be seen because they were “busy” with covid tests. Me and wife are both Registered Nurses so we know what is proper attentive medical care . She did not receive any care but did receive rude comments by the staff and lots of eye rolling :) cleared her chest pain right up just kidding. This isn’t the first problem we have had with Sullivan’s office the last problem was them trying to charge me double for my visit when I had already paid again met by rude staff who claimed it wasn’t an error then she hung up only to call back 10 mins later saying it was a mistake on their end with no apology if I could leave 0 stars I would

My wife came In with crushing chest pain she wanted to see Dr.Sullivan because he markets his practice as an urgent care. Long story short she was treated with attitude and told she would have to wait 4 hrs to be seen because they were “busy” with covid tests. Me and wife are both Registered Nurses so we know what is proper attentive medical care . She did not receive any care but did receive rude comments by the staff and lots of eye rolling :) cleared her chest pain right up…..just kidding. This isn’t the first problem we have had with Sullivan’s office the last problem was them trying to charge me double for my visit when I had already paid again met by rude staff who claimed it wasn’t an error then she hung up only to call back 10 mins later saying it was a mistake on their end with no apology My wife came In with crushing chest pain she wanted to see Dr.Sullivan because he markets his practice as an urgent care. Long story short she was treated with attitude and told she would have to wait 4 hrs to be seen because they were … More

I have to say, reading the negative comments is mind blowing, I am sorry to hear of these experiences. When I saw Dr. Sullivan he took his time with me, listened to me and any questions or concerns I had and answered them very patiently. When my blood work came in, I was called to go in and one of the other doctors/PA went over it with me noting any of Dr. Sullivans comments. Bottom line Dr. Sullivan is a caring, patient and down to earth caregiver.

Always very professional and thorough.

No terrible doctor,when I and my wife go we never see a doctor. Somebody comes and takes blood samples,never called to review results. My wife had high cholesterol for years he told her her heart was strong. Now because of his in attention to her cholesterol,needs and angioplasty. He deleated my previous revue. We are taking action against him. Don’t go.

We are new to the area and I needed a new Primary Care Dr. I have been making appointments with Dr Sullivan's office for over a year now for basic physical/bloodwork/prescription needs. Each visit was with a staff member (nurse? PA?). I have never met or spoken with this doctor. Even called to ask for results of recent blood work and never a call back. Baffling.

Dr. Sullivan is the best. most caring general medical doctor I have ever been to. He took so much time to help me today, went out of his way to make phone calls and get me what I needed. I was blown away by the kindness and concern of the doctor and his staff.. Dr. Marc Adelstein (patient).

got tested was told i would get results 1 to 2 days it has been 6 days no call no email anything

Dr. Sullivan is one of the best doctors I have ever been too. He explains conditions and is very patient. Most of all, he is very thorough. The office staff is excellent also.

Dr Sullivan is very calm and competent. He answered all my questions and did not rush. Additionally, his staff is polite and friendly. I would recommend this practice to my own family. I have the utmost confidence in his abilities.

He takes his time and answers all of your questions. He even called on Sunday to check and see how I was doing. Great diagnostician and wonderful physician.

Dr. Sullivan is a great doctor. He is very quick to handle my medical issues. Took great care of me before I had to see a surgeon. Dr. Sullivan is extremely efficient. Explained my medical condition in detail. The surgeon he advised me to use is great. Greatest bedside manner. I was in white plains hospital which was very caretaking. Everyone on staff took great care of me right from the admission office, pre-op Surgery and overnight stay I would recommend Dr. Sullivan to handle any of your medical issues. He did great with mine.

Everything was amazing! Dr. Sullivan was extremely helpful and full of knowledge. He took the time to diagnosis me and help me with health issues that I've been dealing with for a while. Best doctor and best doctor !!

Waited in the office for over an hour and a half to see a doctor. Then sent to get a MRI. I am now waiting FIVE DAYS FOR RESULTS. The doctor has not once contacted me. I’ve been calling the office three times a day trying to get answers. Each and every time I call a receptionist merely states they have no results. A horrible practice. Will never return here again.

This user rated the provider, but did not write a review

Awful experience! We spent over an hour dealing with the delay by their mistakes in prescription and after a couple of round calling, they closed at 8 pm and we didn't get the medicine. My sick kid had to suffer another night for their mistakes!

Dr. Sullivan had helped our family with illnesses and injuries. Very smart and perceptive. Easy to talk to - very pragmatic. I highly recommend him. Hardly any wait time at all to get an appointment.

This user rated the provider, but did not write a review

Very nice and friendly however completely wrong diagnosis. I went for an earache and he told me I had an ear infection so he put me on levaquin, steroid ear drops and gave me pain meds. I told him I had a nose bleed the day before but he said it had nothing to do with my ear or earache. I went to my ENT 2 days later with no relief and I did not have an infection nor did I require the meds he prescribed.I ended up having blood that coagulated behind my ear drum FROM my nose bleed.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Dr. SULLIVAN is compassionate and easy to talk with. I would recommend him to friends and family.

This user rated the provider, but did not write a review

Dr Sullivan was very unprofessional and made my appointment extremely uncomfortable.

Dr Sullivan is great . I went there on a Sunday with a broken foot. I was able to get an x-ray right . I was put in a cast and the Dr even lent me a pair of his running shorts so I wouldn't have to cut off the leg of my pants. How's that for patient care? The technician Lori is also great. This a very comfortable place to go.

I had to come here because I had back pain for a month or so and finally decided it was time to get it checked out. It was so simple and easy. The staff really seemed to know what they were talking about. The staff is so personable and enjoyable. Thank you Dr. Sullivan and staff!!

OMG!! I love this place... everyone was so great when I went there, kind, nice respectful and totally awesome!. Dr. Sullivan is...AMAZING :)

Was in the office today with my son who had a wrist injury. We walked in registered and we were seen within 5 minutes. They took an x-ray right away and Dr. Sullivan explained to us both that the injury was not that bad. There were no broken bones, it was just a bruise and he would be fine in a few days. He made my son feel very comfortable and I was very impressed with the whole office especially Dr. Sullivan. I WOULD MOST DEFINATELY RECOMMEND DR. SULLIVAN TO EVERYONE. HE IS THE BEST!!!

CAME IN FOR SEVERE ANKLE PAIN RESULTING FROM A FALL. THE MEDICAL ASSISTANT TOOK MY VITALS WHILE I WAITED FOR DR SULLIVAN, WHOM WAS VERY NICE, SMART AND ABLE TO PUT A SMILE ON MY FACE DESPITE THE PAIN. EVERYONE AT THE OFFICE WAS GREAT. I WOULD RECOMMEND ANYONE WITH AN URGENT NEED TO SEE HIM. WITHOUT A DOUBT! HES ON THE MONEY!

It is very difficult to understand what the dr is saying. His staff gave my daughter incorrect information regarding her blood work and never followed up. I had a visiting nurse call for a prescription and his staff refuse to issue the prescription until I went in to see them. He care more about getting paid then service and caring for his patients.