Dr. Michele Claudette Reed

Staff is professional and caring and the service offer is very good. The doctor is thorough.

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There was no long wait, This office has decent staff. What I didn’t appreciate was Dr Reed telling me which insurance I should use for her visit. I have two insurances (both accepted by her) that I am covered by in which I used the one where I didn’t have a copay (makes sense, save money right) and yet Dr Reed insisted I send her a copy of my insurance card info from my other provider so that she can get in her words “more coins” although I laughed it off. Respectfully you don’t know anyone’s situation or what they’re going through financially or hell even emotionally to even suggest such a thing. they’re coming to get seen and that’s that wether it’s one insurance or not YOURE STILL GETTING PAID!!!! I’m all for supporting black owned businesses but the shady speaking amongst co-workers and the inside jokes is a no for me and I realized once again why I stopped going there in the first place and will def be looking for a new provider ONCE AGAIN. People want to go where they feel accepted nobody wants to feel as if they’re gunna be talked about as soon as they leave the office. Get it together because some things CLEARLY haven’t changed and it’s disgusting tbh. The dr was more interested in my personal life than the actual visit … NEVER AGAIN!

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The whole staff is totally professional.

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This user rated the provider, but did not write a review

MS Family medical is absolutely the best. I’ve never felt as comfortable and cared for by any other medical professional. The staff is courteous and cordial. That’s why I’ve been a patient for almost 20 years.

It hurts to have to write this bc I’ve been going to this practice for about 15 years and I remember when this practice was professional and responsive to the needs of their patients. However now it’s completely changed. They are almost impossible to contact via phone. When you leave a voice message they don’t call you back. Right now I’ve been trying to reach the office for over a week trying to get my prescriptions refilled. CVS even reached out to me to please contact the office bc they’ve had no luck. In addition, the long wait to be seen in the office is ridiculous and telehealth is just as bad if not worse. One time she had me waiting for a telehealth appt for over 2 hours!! Then they forgot about me and I had to call them back to remind them that I had an appt!! It’s pains me to write this about her but I’m at my wits end. I need a new PCP asap. I would no longer recommend this doctor to anyone .

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This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Work Dr and office ever! They don't answer the phone's ! She doesn't really care at all about patients. I got discharged from her immediately after I complained about the office .

The wait was long, but Dr. Reed is a thorough Doctor and likes to cover every aspect of your health.

Even though I had an appointment for 11:50 and go in the room 5 mins after I get there, seen by the assistant in 10 mins I still had to wait almost 40 mins for the doctor. I mean I am used to it but when covid first began they would see you with in 20 mins of you getting there ... and got too comfortable. I like the doctors there but the waiting is their downfall. Even though I had an appointment for 11:50 and go in the room 5 mins after I get there, seen by the assistant in 10 mins I still had to wait almost 40 mins for the doctor. I mean I am used to it but when covid first began they would see … More

Dr. Reed is such a gem. She is always attentive, professional, and caring. Dr. Reed tells you like it is and helps her patients. I have been a patient for many years and I appreciate her knowledge and experience. Big thanks!

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This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

I have been a patient for over 15 years! Dr. Reed is the best, she is caring and tells it like it is! Awesome Doctor.

I love this doctor. She is caring. But since the pandemic, the hardest thing to do is make an appointment. No one answers the phone, no one calls back from the voicemails. I booked an appt. online. When I got to the appt. No one was there. I booked online again, my appt was confirmed. Then I got an email 2 days saying my appt was canceled. I need a letter of approval from her to have surgery and there is no way to contact her. I am devastated enough and this stressed me out even more.

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This user rated the provider, but did not write a review

Doctor Reed went above and beyond to makes sure that was was feeling ok . She recommended a pulmonologist that i will have a in home visit with a Nurse since i cant go in to the hospital. Thank Doctor Reed.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

I actually wish I could give 0 stars. I am livid. This office is the worst. I have never experienced anything like it. I have had 3 appts cancelled and am having the worst time getting my blood pressure medication refilled. The problems that I have read in your reviews have been going on for years and continue to the present. I am sorry I can no longer tolerate a doctor that does care about her patients health and well being. This has gone on far to long. Shame ..shame ...shame on you!! Shame on you for not correcting these problems and offering quality healthcare to the community. I actually wish I could give 0 stars. I am livid. This office is the worst. I have never experienced anything like it. I have had 3 appts cancelled and am having the worst time getting my blood pressure medication refilled. The … More

Before I start I have been a patient of Dr Reed’s for a very long time and I have never had one complaint. She is a very knowledgeable doctor. However, after today I will be in search of new doctor. I was reviewed by a physician assistant immediately trying to send me off with medication, she was not sure that I needed. I am telling her my concerns about why I was there and she did not address them with full knowledge. I had to imply what I was really there for and my concerns and what I read on web MD. If I wanted a physician assistant as my primary care doctor then I would just go to urgent care all the time, which is whereI had better healthcare service. When I went for my physical not one new born nurse knew how to take blood, which involved me having to go to quest laboratories. I left with a script to see a cardiologist for what I have no idea. I do not have heart problems, and she did not review my mammogram. If I was direly sick I would have perished on the side of the road. I can’t deal with the fact that my Primary care doctor has not properly informed me that she will no longer be seeing patients, at all and going forward you will only be serviced by physician assistants. Very unhappy with my service today. Before I start I have been a patient of Dr Reed’s for a very long time and I have never had one complaint. She is a very knowledgeable doctor. However, after today I will be in search of new doctor. I was reviewed by a physician assistant … More

I had a phone call from Dr. Reed. I am not feeling well again. Trying to get an appointment is almost impossible. I will try. Probably needed a few more days of anti biotics.

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This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Had a telehealth appointment with Dr.Reed which was extremely convenient and dare I say safe with the current health crisis. She was incredibly informative, explained any questions I had in a way which I was able to grasp and fully understand. The front office staff was also very polite and helpful.

First time visiting this office and I am impressed. Shocked to see the negative reviews. I was seen at my appointment time with no wait, the nurses Belinda & Marisha (I hope I am remembering correctly) were so nice & friendly. I did not get to meet Dr. Reed but I was treated fine from the nurses. I was told I have “rolling veins” in the past so I usually always get pricked multiple time but Marisha was able to draw blood on her first attempt. Thank you ladies! First time visiting this office and I am impressed. Shocked to see the negative reviews. I was seen at my appointment time with no wait, the nurses Belinda & Marisha (I hope I am remembering correctly) were so nice & friendly. I did not get … More

Dr Reed cares about her patients health. She will evaluate the test results and tell you point blank what you need to do and how to do it. She is easy to talk to. She has been my Doctor for over fifteen years. She is good, I Love her.

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No one answers the phone at the Rosedale Office. You on hold forever, but once the phone starts ringing they send it to voicemail. This is a Doctor’s office, why not answer the phone. Most unprofessional place I have ever taken my kids.

I have used the office of Dr Michele Reed for more than 10 years. I have found their staff very professional so do not understand the negative reviews. I Had two recent visits with Rosedale office (and have used Garden City in the past as well) and the staff greeted me by name and wished me well. FNP Cristina Bernadin was friendly, knowledgeable and efficient. I have used the office of Dr Michele Reed for more than 10 years. I have found their staff very professional so do not understand the negative reviews. I Had two recent visits with Rosedale office (and have used Garden City in the past as … More

Dr. Michelle Reed is a great Doctor. She is funny and insightful. However, the staff could pick up the phone more often. In person, the staff are very nice....but, they might be overly nice to me because I am horribly, ridiculously, handsome. Women faint when they see me all the time, so I get it. I just wish we had those Star Wars type communication devices where your full body image appears while you’re talking. If that were the case, the office staff would pick up on the first ring for me so that I could re-order the anti-handsomeness prescriptions my wife makes me get. She is tired of all the panties being left in our mailbox. Stop it, ladies! Dr. Michelle Reed is a great Doctor. She is funny and insightful. However, the staff could pick up the phone more often. In person, the staff are very nice....but, they might be overly nice to me because I am horribly, ridiculously, … More

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this service is horrible, don't recommend anyone to my worse enemy. its a shame

Literally can never get anyone to pick up the phone I’ve been calling for 2 weeks.

Very poor patient service. For over a week I've been calling to get my prescription renewed. No sucess. DEFINITELY LOOKING FOR ANOTHER DOCTOR

This office is the reason why doctors and practitioners of color have a bad rep. The staff here is egregious. They do not conduct themselves in a professional manner, they are rude and can care less about their patients. They refuse to pick up their phone and when they do the phone service is horrible. I had to drive all the way to the office to ask 1 question that could’ve been answered on the phone had they picked up. I called when I arrived to see and watched them blatantly ignore the phone. It’s disgusting and sad because they are representing people of color in such a negative way and confirming the stereotype for African Americans in the workplace and as people. This office is the reason why doctors and practitioners of color have a bad rep. The staff here is egregious. They do not conduct themselves in a professional manner, they are rude and can care less about their patients. They refuse to pick … More

Day of appointment cancellation...Wow. I’m so disappointed in the lack of professionalism. Honestly making the appointment in the first place was strenuous. I was put on hold multiple times. The receptionist was nonchalant and ultimately made me feel like I was bothering her. On the day of my appointment, I received a cancellation call 35mins before. No explanation or anything. Dr. Reed and staff please do better and remember people are counting on you all with their medical needs. Day of appointment cancellation...Wow. I’m so disappointed in the lack of professionalism. Honestly making the appointment in the first place was strenuous. I was put on hold multiple times. The receptionist was nonchalant and ultimately … More

If I could give them ZERO stars, I would! I have an urgent medical issue and the day before my appointment, without calling me, they cancel my appointment. Do not believe the hype on the other websites. This Drs office is unworthy of future patients.

It’s very frustrating trying to get someone to answer the damn phone. The reason why hardly anyone picks up is because the ringer is always on low. I know cause I briefly worked there. Just like everyone else, I agree, this facility does have poor customer service. Dr. Michelle Reed, this is your office. Where’s the improvement? This been going on for years now. It’s ridiculous. Truly upsetting. I do plan on finding another primary physician that’s for sure once I move in June. It’s very frustrating trying to get someone to answer the damn phone. The reason why hardly anyone picks up is because the ringer is always on low. I know cause I briefly worked there. Just like everyone else, I agree, this facility does … More

My daughter is a mental health patient and after this incident today, we will be changing our GP. Dr. Reed's office is careless, far from compassionate, unorganized and blatantly disrespect of the care a physician takes on to provide. Dr. Reed it took a lot for me to do this publicly but today when my daughter is in pain from a rash because she is on God knows how many meds and ECT treatments, you left me no choice but share the poor service to provide to a community.

Dr Michele c. Reed i have me cry today she make fell so sad ????????

OMG I’ve never experienced such disgusting phone service. I’ve never been able to get through anyone yet on their phone. Not even for just a surgery clearance. ????????????????????????????????????

I hope they see this & all the other reviews and understand its not just annoying patients. The staff behavior and work ethic is unacceptable. They should learn how to schedule their appointments apart not just because its available. You could never get through on the phone and the wait in there is ridiculous.

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This office is the size of a shoe box. The wait is over two hours and I came in with the flu and was given antibiotics and told I could not be given Tamiflu because there was a bad drug interaction. Did research and spoke with the pharmacist, there is no drug reaction. Also, if I wanted to see a PA I would go to an urgent care. Don't go here!

Medical office incorrectly billed my medical insurance and i received a 500$ bill. The issue is on the 2nd week of me going to the office 3x and leaving over 2 dozon messages. Spoke to Ivette who is the office manager who is unbelievably incompetent, sarcastic and disgustingly rude.

Horrible service horrible experience never go here they never want to make appointments for you when you need them they always refuse to see me when I need an appointment they never answer the phone you are lucky if they answer the phone went there 15 minutes late and they refused too see me they are full of attitude the doctor is sarcastic as hell I can't believe they are even still open people that still go is the people that live in the area and can't do better I'm not the only one with this problem this is a warning I would skip this crappie place if I was you don't go here very bad doctor office rude and sarcastic bad service Horrible service horrible experience never go here they never want to make appointments for you when you need them they always refuse to see me when I need an appointment they never answer the phone you are lucky if they answer the phone … More

This was by far the most horrible experience I've had at a doctors office. I initially stopped in (as a self-pay walk-in patient) because my daughter's pediatrician was closed on that particular Monday. My 12-year-old daughter had been experiencing a common cough that had gotten worse over the weekend, and I wanted her to be seen just in case she needed an antibiotic or further treatment. The first red flag was the receptionist. She didn't smile at all and instead of having me to write down my daughter's information, she asked me out loud in a tiny waiting room full of patients that needed to be seen. I spoke to her as softly as possible because I know that HIPPA regulations were being violated. She then told me that the visit would be $150. I paid this amount thinking that my daughter would be treated by a medical doctor, but later found out there there were only Physician Assistants in the office. The assistant to the physician (Barry) was very nice and completed the initial consultation with my daughter and I. The PA on the other hand, spoke in sarcastic manner and only checked my daughter's breathing with a stethoscope, looked at her throat, and asked me the same medical history questions that Barry had already asked. The PA then told me that my daughter has allergies (even though she did not have any of the symptoms that she was describing) and a post nasal drip. She told me to purchase over-the-counter medications such as Claritin-D, Mucinex, or Allegra-D to treat her symptoms. Since she saw the mucus on her throat, I specifically asked her if my daughter needed an antibiotic. She said NO! I treated my daughter according to her suggestions, and 3 days later her cough has worsened, she is not getting any sleep at night, she is has missed additional days out of school, and I now have to come out of pocket again because she was only treated by a PA who clearly should not be in this line of business. I am very upset. I will NEVER refer anyone to this facility. I feel that the entire visit was a ripoff and based on other patients reviews on numerous websites.... Many others feel the exact same way. This was by far the most horrible experience I've had at a doctors office. I initially stopped in (as a self-pay walk-in patient) because my daughter's pediatrician was closed on that particular Monday. My 12-year-old daughter had been … More

My daughter and I are patient and PA April is excellent. But if you want to call the office they do not answer the phone. The automated service is horrible. This is unacceptable when you are trying to reach a doctor.

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poor communication. call and leaving a message for the doctor to call you back will never happen. its time to look for a new doctor.

I'm at the office now as I type.. and I have time.. because I had a 915 appt...and now it's 11...and haven't seen the doc yet.. I'm sitting in the room for close to 2 hours.. when I came in.. there was 1 other person in the waiting room..I mean really?

My visit was so bad. Phone left messages no one returned my call visit was so bad. Never again.

It should not take 6+ weeks to get a referral to an insurance company. This in not the first time this has happened with a referral with this office but it will be the last. I am finding a new doctor.

I saw Dr. Reed for the first time this month. I did my research and selected her from various physicians in my area. She was extremely personable and I could instantly see she has a command over her profession and knowledge-base. My first impression was that she cares about the "whole patient" which is what I was looking for in a DO. Bedside manner was great, we spoke about life topics regarding my family, and she even recommended ways for me to improve my fitness. I think I've found my new dr.

Don't come to this practice! You'll never receive your results! When you call you'll wait over 20 min to speak to someone! Every visit is a copay! Even for results of blood work! Dr. Reed came in sick..I was her first appointment.. I waited 45 minutes for her to come in. She gave me attitude after I waited another 30 min to see her after she see saw 3 other patients first?! I was told I had her first appt slot!!! Still no results. I smell a law suit coming, can you say negligence? Malpractice?

Terrible. Awful.. Fed-up... I work for physicians... All the doctors I work for treat the patients like GOLD. Well, my experience with Dr. Reed is something I will never forget. I waited an hour for Dr. Reed to come in. I was the first appointment... Once she finally came in I still had to wait 30 minutes to see her. When her majesty finally came in the room to see me.. She was obviously sick and had the audacity to have an attitude (eye-rolling; teeth sucking) as though I did something to her?!

I took my 12 year old daughter as a self-pay walk-in because her regular pediatrician was closed that particular day. First of all the receptionist does not have an ounce of patient friendly skills in her body. After paying $150 for this visit, the P.A. asked for family medical history questions, checked my daughter's breathing, and looked at her throat. She was diagnosed with allergies and told to treat it with over the counter meds. Needless to say her cough is worse 3 days later.

Considering I was only allowed to see Dr. Reed only once in the last 2 years, every other time I was given an appointment with the PA. I would not have minded this had I been told up front that I would not be seen by her. My recently experience with one of the PAs there was horrible. I assumed that he would have looked at my chart being that he was seeing me. He prescribes me a HBP med that he felt would be better with control. I tell him I am allergic to ACE inh. he gives me just that. NO GOOD

Wait time is sad..have waited over 2-3 hours for Dr reed.. Dr walker runs much more on time..they always try to force the PA on you.take u into the room.. Then wait another 25 min.. And when the doc does come in she always sends you out to a specialist.. No matter what I go for.. She rushes me off to someone else.. Like its a emergency.. An earache.. A rash on my hand..my bp meds..I've been laughed at in the other doc office.. They ask me.. This is the emercncy??.. Find a doc who will diag u..

Dr.Reed office has very unprofessional staff. When you call they never answer, you have to call the garden city office to get the Rosedale office. When they do answer your on hold for 20 to 30min. My son had 102 fever and I was told he couldn't be seen until dr.reed come in cause they only had a paa on staff. Then I was told he only could be seen at 5pm that day, and he had a 102 fever . That's diff not an office for kids. Worst service ever!!! But they make sure and get the co-payment ...

Dr. Reed is a gold digger. She cares more about money than her patients. If you have a question about your prescription, you need to pay and be seen at the office. If you want results from blood test, you need to pay. The doctor has an obligation to inform her patients if something is wrong or everything is good. I should not be charged for a quick, less than 1 minute, feedback that the report came back all normal.The wait time is also ridiculously long to speak to the representative on the phon