Dr. Philip Branshaw

Dr. Branshaw is a very good and caring doctor. Yet, his staff, office manager, and the billing department is absolutely atrocious! Beware! The office staff is by far the absolutely worst case of poor customer service that I have ever received, witnessed, and been subjected to in my life. The receptionists are extremely rude and extremely unprofessional. They speak with a condescending tone to you and show very little professionalism or respect. The office manager is just as bad as the office, which represents the leadership.. it's said that leadership starts at the top and this is a clear example of how poor the leadership is within this office. The billing department falls under that umbrella. It's a shame that they are the ones that are the first representation of such a great doctor and man.

For your own health, safety and well being stay as far away from here as you can. The most atrocious, incompetent, rude, lying deceitful staff. Came real close to leaving this earth while in their care. Have been denied access to medical care. I have been medically abandoned.

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This user rated the provider, but did not write a review

I found out my father had been avoiding going to the doctor and after a health scare I found out it was because the staff of warped office workers are so rude he actually didn’t want to deal with them. Dr. Branshaw is a great doctor so dad wants to stay with them. He put me on speaker to hear how rude the receptionist is and my jaw dropped. Too bad. I found out my father had been avoiding going to the doctor and after a health scare I found out it was because the staff of warped office workers are so rude he actually didn’t want to deal with them. Dr. Branshaw is a great doctor so dad … More

Great doctor but his nurse and office staff are RUDE.

I've been going to this location for 20 years. For a while, my experience here was wonderful. I don't know what changed, but every time I go in for a routine check up, it's horrible. Whenever I call in to ask a question, the staff that answers the phones are incredibly short, and rude with me. All I am asking is about clarification on medication I was prescribed or about coverage. Numerous times, staff has hung up on me in the middle of the conversation. I'm a transgender patient, and was prescribed Spironolactone to help with my acne - a VERY common antiandrogen. Nurses knew I'm doing testosterone injections, and I'm sure they knew the side effects of this medication. Extremely upset by this decision. I believed I could put my faith in this staff to provide me with the best care possible, but this drew the line. If I could leave this review with 0 stars, I would. Don't waste your time or money here. Scheduling an appointment is a hassle to begin with, and you won't be able to get in for a while. On top of rude staff, and poor prescription choices. Very typical "They want your money, they don't care about your health" situation, it seems like. Look elsewhere. I've been going to this location for 20 years. For a while, my experience here was wonderful. I don't know what changed, but every time I go in for a routine check up, it's horrible. … More

Dr. Branshaw is amazing!!! I would have given 5 stars except for the fact that his front desk staff is HORRIBLE. They make you feel like you are a huge inconvenience for coming in to the office. Rude, rude, rude!!! They even give you attitude if you call in to make an appt!!!

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He is attentive and intelligent

Outstanding doctor. Did his fellowship at Rush University and is very well respected. His office staff can be a rough experience. His medical staff is five stars. His network of doctors and referrals are also excellent. We’ve been with Dr Branshaw many years. Our only concern is he seems to be getting close to capacity for patients.

Dr Branshaw is a great doctor and a great guy. He's very kind, funny, and personable. He's very popular with patients. He makes you feel comfortable. He's one to show he really cares and he's proven such. He answers any questions or concerns and he goes the extra mile. I've been a patient of his for 5 years now. I see how he interacts with staff and other patients, which is very pleasant. Everyone adores him! I can't say that about all other doctors I've been to. Dr Branshaw is a great doctor and a great guy. He's very kind, funny, and personable. He's very popular with patients. He makes you feel comfortable. He's one to show he really cares and he's proven such. He answers any questions or … More

I’ve been seeing Dr B for over 30 yrs. I’m done. I can no longer deal with the egregious medical negligence of his staff. Staff will not allow you to talk to or most recently actually see the doctor when I had a major complaint with the staff. Getting prescriptions refilled in a timely manner is out of the question. Twice now I’ve had to experience withdrawal symptoms from meds not refilled before a weekend. Staff is rude, condescending, demanding and really doesn’t care about you as a patient. I’m filing a complaint with IDPH Professional Regulations for medical negligence of the office medical staff. And most recently when calling the office, would think you reached a doctors office in some 3rd world country. English is what’s spoken in America. Not once has the doctor had the courtesy to return my calls or personal and private correspondence. As far as I know the office staff never forwarded either.

He is a doctor in charge at Asbury Gardens during my mothers four month stay never met him would not return my calls canceled urinalysis for whatever reason I don’t know my mother had chronic UTIs facility itself would not handle them she had to leave every time she had one but he was not proactive and would not reach out to talk to family tried many times never responded I believe he would just phone it in that is my experience with him

Really like the doctor, but... Availability and hours of operation poor Office staff friendliness and diligence for refills and call backs- poor No urgent care Stuck with the Dr. for years even though my wife and sister-in-law changed years ago for the same reasons. Decided it is time for me to leave as well.

office takes forever to answer the phone, say they take your insurance when they don't, big 20ft long bloody-looking stain on the carpet, can't see you for several weeks when you call, even when it's a necessity, PA has bad attitude, misdiagnosed twice, been going there for years, fed up, not going anymore

I met Dr. Branshaw once when he covered for my doctor at Delnor. I was impressed. Kind and patient. Now that my Dr. has retired, i decided to see Dr. Branshaw for internal medicine. I called his office to schedule an apt. at 11:30 on a Thursday. The typical machine message answered and kicked my to the apt. line....NO ANSWER !!! 30 rings x 2 calls.......NO ANSWER. As is so common these days, good doctors are torpedoed by a terrible front office. That is HIS fault. He should be aware of that. I won't call again.

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Worst office staff. Spent 25 minutes and 3 calls and 2 hang ups to schedule an appointment. Rude receptionist and no orginazation. Only been two visits and must now change my PCP again.

My husband has been taking pain pills for almost 5 weeks now for sciatica back and leg pain. Why doesn't this doctor recommend him to an osteopathic or chiropractor? He has to wait another week for pain management appointment.

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This user rated the provider, but did not write a review

Dr. Branshaw is the best. I've been seeing him since he started practicing and I can't imagine seeing another PCP. Liz is great and the office staff is helpful 90% of the time. I highly recommend him.

Do not judge Dr. Branshaw by the office staff experience. Dr. Branshaw is an excellent physician and really listens and takes time with you. I have been going to him for many years and will continue.

Dr Branshaw has been my Primary Doctor for over 15 years and he is a very good doctor. Dr Branshaw has excellent bedside manner, is on time, returns calls, and has a good office staff.

Shocked to see that Dr. Branshaw only got 3 stars out of 5. So read the reviews and realized people are rating him low because of his office staff. Can't comment on that fact as Dr. Branshaw always comes out and calls my husband (the patient) himself so we really don't interact with the nurses or staff outside of checking in process. We have not experienced the concerns others mention. Dr. Branshaw is a wonderful doctor..............first and foremost, a great listener, very knowledgeable, thorough, discusses everything in terms we can understand and never rushes our appointments. If what you want is an excellent doctor, he is the person to choose! Shocked to see that Dr. Branshaw only got 3 stars out of 5. So read the reviews and realized people are rating him low because of his office staff. Can't comment on that fact as Dr. Branshaw always comes out and calls my husband (the … More

Just had my first visit with Dr. Branshaw. My wife loves this doctor and recommended him to me. The visit was great. Office staff signed me in quickly and my visit with the doctor was on time. Dr. Branshaw listened, was easy to talk to, really cared about my issues. I left there feeling like we had a plan to help me. Looks like he's my new doctor. Just had my first visit with Dr. Branshaw. My wife loves this doctor and recommended him to me. The visit was great. Office staff signed me in quickly and my visit with the … More

Very thoughtful and a great listener. Dr. Branshaw is quite knowledgeable and professional

I love this Dr and his partners,how ever the office staff are absolutely the rudest and most unprofessional group of People I have ever encountered. There phone manner is terrible,and they will basically ignore people that are standing at the window waiting to be greeted. It’s a shame because the drs are very nice,but they are setting a terrible environment for this practice.

Let me start by saying that Dr Branshaw is a great doctor. I have been a patient for 15 plus years....however, I have decided to move on and switch practices due to the unprofessional and rude staff. When trying to call and make an appointment, the phone rang 20 times before the receptionist answered and said " please hold," and puts me on hold for another 12 minutes. I was told Dr Branshaw could not see me for over a month and my condition was not a priority and can wait. Poor customer service

The nurses is the worse to deal with in that office specially Liz she snaps on me and hung up the phone because I was asking question about my medication ..... after today I'm looking for another doctor

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After several experiences with other doctors who were gruff or condescending, I was fortunate to find Dr. Branshaw over 20 years ago. He listens to his patients. He explains procedures clearly. His referrals for my minor surgical procedures have been well matched to other talented physicians. He truly cares for his patients. He is respected by his peers-I have heard from several other doctors that Dr. Branshaw Is an excellent physician. I agree and I highly recommend him to family & friends.

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Office unable to obtain very specific medical records (known date of service and report name) required for appointment with 6 weeks lead time. Office staff careless (not recording what I need) and rude. Many many phone calls about this. No confidence in what information actually got to the doctor. Had to cancel and find someone else. I only saw him once before this.

My husband was recently seen in the ED for a DVT and has worsening symptoms since. He called Dr. Branshaw's office for a follow up appointment and the receptionist/scheduler was rude and made absolutely no attempt to get him an urgent follow up appointment. He will not be seen for possibly 19 days following his ED visit. Not only is that unacceptable but the rudeness of the persons triaging Dr. Branshaw's schedule is as well. Dr. Branshaw himself is wonderful and we would highly recommend him.

Dr Branshaw is very helpful, listens and explains things. The office staff up front is horrible. They don"t greet you. Very hard to get thru on phone, and when you leave a message it never seems to get passed on. Branshaw"s nurse is also very helpful

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Dr Branshaw is a good doctor but that does not help when you cannot get messages to him. The office staff is the worst I have ever encountered. They often do not bother to answer the phone at all and when they do messages frequently do not get passed along. I wish Dr. Branshaw would leave that office. The front desk can also be rude and apathetic. Sad. The 1 star is for Dr Branshaw only. I would give the office itself negative stars if I could.

Staff is very incompetent, referrals were a nightmare to get processed taking six weeks to get accomplished. Dr. Branshaw is very kind but his office staff is awful.

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This user rated the provider, but did not write a review

Dr. Branshaw is great. Friendly, respectful and competent. His staff is horrible and for that reason I would not recommend him. They are unfriendly and generally unhelpful. They never make you feel welcome or valued. They act as if you are an inconvenience. In addition, scheduling is very difficult, often with 3-4 week wait times if you can get through to be scheduled.

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This user rated the provider, but did not write a review

Dr Branshaw is nice, but his staff is horrible. You leave emergency messages and ask to speak with him and don't get return calls. You have problems getting emergency test results. There is a communication problem with his staff. One of the nurses doesn't believe you are sick when you really are. It's hard to get quality care when you can't reach your doctor. Also the answering service doesn't leave messages. It shouldn't take 3 weeks to get in when you have had a medical situation.

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He is my husbands doctor, and we just love him. My husband hates doctors, so for him to go see a doctor is a chore in itself but he has no problem going to see him. His nurse Shannon is amazing and is the best there is. It is very hard to get a hold of anyone in that office and some of the other staff members need to learn from Shannon but other than that, we absolutely love this doctor.

My husband and I are new patients of Dr. Branshaw. I am just home after an emergency hospital stay and I am completely blow away by his kind and through care. We have searched high an low for a Physician who can look at us as individuals and not as text book cases. One that will work at learning about us and work with us to help up be our best selves without judgment or ridicule; a true partner in the care of our bodies and mind. His kindness and bedside manner is sincere and and not rushed.

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Best Doctor ever.........

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