Dr. Russell Gibson

I have seen Dr. Gibson Twice, over 90min wait both times, and that's after waiting to be scheduled over a week, now I just go to the minute clinic, he is OK, but my time is more valuable than they treat it.

Great FAA physical.

I will begin by stating that I am not usually one to leave poor reviews, but in order to save someone else the time and money that I have lost, I have decided to share a brief synopsis of my experience in my search for a new GP; Basically, I was made to wait almost two hours past my appointment time to be seen, and when Dr. Gibson did arrive he spent, literally, less than 2 minutes speaking with me, after not even a brief apology or mention of his tardiness. It was made clear to me that I wouldn’t be prescribed any medication, which I was completely understanding of, but was treated like it was the sole mission of my appointment. After getting my blood work done (no urine sample was taken even after I asked), it took over a week to get my results, and I still never received a referral that I was promised. I have since found a wonderful new Dr. at East TN Medical who spent an hour speaking with me on my medical history, ordered new tests, got back to me with results and a referral/appointment with another specialist the SAME DAY, and booked a follow up appointment with me next month to see how I’m doing. I’m glad I didn’t settle, and while the rest of Dr. Gibson’s staff is lovely, I was incredibly disappointed by how I was “treated” by him. I will begin by stating that I am not usually one to leave poor reviews, but in order to save someone else the time and money that I have lost, I have decided to share a brief synopsis of my experience in my search for a new GP; … More

Dr. Gibson has been my physician for 30 years and I couldn't be happier. He has always been attentive and has always answered my questions in great detail. I highly recommend him.

Dr. Gibson is wonderful! He is not only incredibly intelligent, but he is able to explain everything on my level. He's also very friendly and asks me about my husband and family every time I visit. Feels like visiting an old friend. I highly recommend seeing him!

Definitely not the doctor to see if you're struggling with mental illness. He's friendly, but I've never gotten the impression he's actually listening to me, his visits last at the very most 5 minutes, with a 40 minute to an hour wait time, and his advice is antiquated. I know we live in the bible belt, but I was looking for a doctor, not a pastor with a stethoscope. He also waited 7 months to tell me I was anemic, even though I'd seen him since my blood was drawn and assumed everything was fine, since he didn't say anything about my labs at that appointment. I will be finding another doctor.

Excellent family doctor and the staff is great!!

Great caring doctor who takes time to explain things and ask pertinent questions that help to narrow down things likely impacting your health. Friendly competent staff as well!!!

Dr Gibson has been our family doctor for years. We love him, and his way of explaining everything. I have NEVER had another doctor go out of his way to make sure I understand everything I need to understand, without even having to ask. He wants his patients to be knowledgeable about their own health, and his staff really goes out of their way to be helpful. In his office, there is kindness, compassion and concern, not the 'NEXT... NEXT... as many patients per hour as possible' feeling you get across town at the 'group'. Dr Gibson has been our family doctor for years. We love him, and his way of explaining everything. I have NEVER had another doctor go out of his way to make sure I understand everything I need to understand, without even having to ask. He … More

Great listener, explains in detail to help patients understand treatments and medications. Good to refer to other specialty MDs when needed. Patient for 20 years.

Just moved to town. I travel frequently for work, and have limited time to see a Doctor. I came in and filled out an application, waited a week with no response. I called to try and schedule an appointment and apparently the Dr declined to see me. Would have been nice to know earlier, so I could try and get in with another office before I left for work again. Just moved to town. I travel frequently for work, and have limited time to see a Doctor. I came in and filled out an application, waited a week with no response. I called to try and schedule an appointment and apparently the Dr declined to … More

Love Dr. Gibson --great doctor --great office staff ---????

Excellent caring physician. Glad he was recommended to me by a local non-family practice physician friend. Highly recommend.

Dr. Gibson explains things on a level that I can easily understand and make sure it clear that he cares about his patients. I recommend him to everyone's I know!

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Caring and Knowlegeable Dr with a helpful staff. He has been my Dr since 1998.

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Dr. Gibson is kind, attentive, welcoming. He makes me feel comfortable rather than nervous about being at the doctor's office. He is really great at explaining medical problems, medicines, and anything else in a way that I can easily understand. I will definitely be recommending him to family/friends!

Dr Gibson is caring and personable. He has recommended the right meds and procedures over the years and I trust his guideance. He always listens to my concerns. The nurses (Michelle is great) are knowledgeable and kind. Only negative is waiting time at appointments. But, any time I have had something urgent the office gets me right in.

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I have been a patient of his for many years now. He has ALWAYS taken the time to explain, discuss, make recommendations. I have always been impressed that if it's a situation requiring a specialist he gets me an appointment with one instead of getting a couple more visits out of me. The kidney and orthopedic doctors he referred me to are still my doctors years later. An appointment can be gotten quick. His staff has been with him for years as well. Highly recommend

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This user rated the provider, but did not write a review

I was disappointed to find that you have to wait upwards of a week before getting an appointment to see the doctor. For new patients they request you fill out paper work on your insurance and the doctor then reviews, which is the week long waiting time. I appreciate the doctor/offices willingness to be thorough, but this seems like a dated process for this day and age. This is simply a review on the process from the perspective of a new patient, this review does not reflect any services rendered. I was disappointed to find that you have to wait upwards of a week before getting an appointment to see the doctor. For new patients they request you fill out paper work on your insurance and the doctor then reviews, which is the week long … More

Excellent family doctor and staff! Small town feel with real professionalism.

Dr Gibson and his staff are terrific. Dr Gibson himself is very personable and took the time to answer all of my questions. Would definitely visit again.

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This doctors office has absolutely the WORST customer service I have ever encountered. They will not return calls, your average wait time, even if you are the first appointment of the day is a minimum of an hour+. you have to make multiple phone calls for test results and the office staff is rude and condescending. The doctor seems nice, however is very inconsiderate of other peoples time, he is consistently late for appointments and does not seem to consider the fact that patients are essentially "hiring" him for a service and their time is equally as valuable. Doctors can be replaced and due to the inconsideration of time and lack of concern regarding test results and the disrespect shown by staff my husband and I are both leaving this practice. This doctors office has absolutely the WORST customer service I have ever encountered. They will not return calls, your average wait time, even if you are the first appointment of the day is a minimum of an hour+. you have to make multiple … More

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