Dr. Jennifer K Hepp

This user rated the provider, but did not write a review

I have known and followed dr Hepp a number of years now and have always found her to be caring, intelligent and compassionate. Her office staff is very nice and accomdating. I would recommend her to anyone seeking a well qualified family physician

I have noticed a decline in care as well. I used to love Dr. Hepp and the others in the practice. In the last year, however the quality has suffered immensely. It has taken 5 days to get a simple document signed, appointments to see the doc take a month, and the last straw when my HIPAA was violated when I went to another doctor and she called my EX husband to tell him the results of a sensitive test. (I made SURE they had removed his number and contact info and had them put on my chart the importance of NOT contacting him!) They switched to a new system so it is impossible to get refills in a timely fashion too. I have noticed a decline in care as well. I used to love Dr. Hepp and the others in the practice. In the last year, however the quality has suffered immensely. It has taken 5 days to get a simple document signed, appointments to see the doc … More

Always the BEST!!! Always on time. Always asking all the RIGHT questions. Dr. Hepp THANK YOU!!

From dream to nightmare: I used to love Dr. Hepp. Unfortunately, everything declined since she partnered with the Snooks. Over time, it became tougher to get appointments with her. I got used to sub-par physician's assistants (while still paying the same amount). RX refills became tougher to get processed properly. When I did see Dr. Hepp, she used to smile and care. The last time I saw her, she had a cold straight face, showing no care at all. The front office staff is horrid. I frequently did not receive my results, but my wife and I both received messages with other patients' results. They have a HIPAA document they show you, but their actions imply that they don't care about the law or your privacy at all. The final straw came when they sent MY bill to a different person with the same name for multiple months, but when I discovered this and tried to pay the bill, they wouldn't let me pay my own bill as it was in collections. The collections company won't discuss it with me as they don't have a record with my birthdate, even though it is on my social security number. This chaos is bound to follow me for years. From dream to nightmare: I used to love Dr. Hepp. Unfortunately, everything declined since she partnered with the Snooks. Over time, it became tougher to get appointments with her. I got used to sub-par physician's assistants (while … More

From dream to nightmare: I used to love Dr. Hepp. Unfortunately, everything declined since she partnered with the Snooks. Over time, it became tougher to get appointments with her. I got used to sub-par physician's assistants (while still paying the same amount). RX refills became tougher to get processed properly. When I did see Dr. Hepp, she used to smile and care. The last time I saw her, she had a cold straight face, showing no care at all. The front office staff is horrid. I frequently did not receive my results, but my wife and I both received messages with other patients' results. They have a HIPAA document they show you, but their actions imply that they don't care about the law or your privacy at all. The final straw came when they sent MY bill to a different person with the same name for multiple months, but when I discovered this and tried to pay the bill, they wouldn't let me pay my own bill as it was in collections.

Not an “integrated” medicine doctor unless you consider dispensing pharmaceutical drugs integrated. Instead of addressing the root cause of medical issues, be prepared to be given drugs to mask your symptoms. Lab work is often lost and the doctor is no proactive in rectifying situations or reporting lab results in s timely manner.

Test results “lost” after being sent 3 times by the testing facility. Assistant kept telling me she’d have results. Three weeks later-nothing!!! Office manager never called back. Lies are all I get. I just want my freakin’ records. Do not go to Dr. Hepp.

Dr. has sat on my test results, her assistant has been stonewalling me. By weeks end I had confirmed with the lab that Dr. Hepp's office rec'd and DAnna resentfully read the results to me.The report left out crucial info. I asked her to get that info and was stonewalled. None-the-less Dr. Hepp was referring me for a surgical consult and would take no action to seek further info from the Radiologist. The referral was to a Pro-Life/Abstinence clinic.When I asked for referral to another she said no

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Dr. Hepp is an exceptional primary care physician. She is a wonderful listener, takes a personal interest in her patients, has a great sense of humor and keeps up to date on the latest health advances. As an osteopath, she treats the whole patient holistically. It was sometimes difficult to get an urgent appointment with her, although the PA or other staff providers were often available.

Dr. Hepp really listens to her patients, is very knowledgeable, and has properly treated every ailment I have seen her for. I have seen her for about 7 years, my husband and brother see her, and I have recommended her to three friends who are all regular patients of hers as well. As an added bonus, she is very skilled at chiropractic care too.

This user rated the provider, but did not write a review

Would not recommend. Dr. Hepp talked down to me, a 19 year old female, when it came to my IUD options. She made the experience uncomfortable when it was that way to begin with. It was though she was judging me for being sexually active (with my one and only partner) at my age. After this appointment, their office never called me back with my test results and the disclaimer papers "were lost in the mix of everything". Will not be going back to this disrespectful doctor and assistant duo.

Smart, personable, courteous, and kind. Her office offers a diverse number of services and she provides wonderful care as a family physician.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review